Experience

JLR North America

• United States
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• CRM Campaign Analyst

  • Apr 2014 - Present

  Mahwah, New Jersey, United States Set up and Execute all Jaguar and Land Rover Marketing Campaigns for both US and Canada using SAP CRM

• Warranty Specialist

  • Apr 2013 - Apr 2014

  Mahwah, New Jersey, United States Review and process warranty claims for payment. Support retailers with inquiries regarding their financial statements

• Owner Experience Specialist

  • 2008 - Apr 2013

  Mahwah, New Jersey, United States Significant Accomplishments: Integral member of Blueprint committee to support the development and implementation of new dealer program. This real time data fully integrated the front end/ back end of the client satisfaction system and dealer management program. Significant involvement in ensuring contractual compliance, dealer set up, pilot program maintenance and management, data integrity, and training for 378 site launch.

• Customer Service Representative/Administrator

  • Sep 2003 - Apr 2008

  Mahwah, New Jersey, United States Primary representative for opening cases for incoming both Land Rover and Jaguar customer calls to assist in their concerns and tracking cases until resolution



Computer jobs

• Telecommunications
• 1 - 100 Employee

• Provisioner I / Circuit Design Engineer

  • Jun 2000 - May 2003

  Ryebrook,NY Design and engineer circuits for local and long distance network on DS1 and DS0 levels. Dedicated account representative for engineering orders for NASDAQ, including diversity. Write Multiplex (MUX) Engineering instructions for terminal technicians to wire circuits.