Stefanie Moser
Customer Service Team Lead at Tacoma Public Utilities- Claim this Profile
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Bio
DeeDee May
Stefanie is one of the best Customer Service Specialists I've seen! The relationships she forms with her customers is top notch and she has received numerous awards because of it. Add in being a team player, finding sales opportunities, and high productivity and you have a well rounded individual who excels at everything she does. Stefanie's ability to multi-task, perform job tasks over and beyond her job description, and her talent for peer coaching and mentor-ship make her a valuable team member. Thank you Stefanie, for everything you do!
Sherrye Demeter
I had the opportunity to work with Stefanie at Olympic Foundry and was amazed at how many projects she handled at the same time. She always brought a smile and lots of laughter to the office as well. She is very eager to lend a hand when necessary going above and beyond her job title. I would highly recommend her and he work.
DeeDee May
Stefanie is one of the best Customer Service Specialists I've seen! The relationships she forms with her customers is top notch and she has received numerous awards because of it. Add in being a team player, finding sales opportunities, and high productivity and you have a well rounded individual who excels at everything she does. Stefanie's ability to multi-task, perform job tasks over and beyond her job description, and her talent for peer coaching and mentor-ship make her a valuable team member. Thank you Stefanie, for everything you do!
Sherrye Demeter
I had the opportunity to work with Stefanie at Olympic Foundry and was amazed at how many projects she handled at the same time. She always brought a smile and lots of laughter to the office as well. She is very eager to lend a hand when necessary going above and beyond her job title. I would highly recommend her and he work.
DeeDee May
Stefanie is one of the best Customer Service Specialists I've seen! The relationships she forms with her customers is top notch and she has received numerous awards because of it. Add in being a team player, finding sales opportunities, and high productivity and you have a well rounded individual who excels at everything she does. Stefanie's ability to multi-task, perform job tasks over and beyond her job description, and her talent for peer coaching and mentor-ship make her a valuable team member. Thank you Stefanie, for everything you do!
Sherrye Demeter
I had the opportunity to work with Stefanie at Olympic Foundry and was amazed at how many projects she handled at the same time. She always brought a smile and lots of laughter to the office as well. She is very eager to lend a hand when necessary going above and beyond her job title. I would highly recommend her and he work.
DeeDee May
Stefanie is one of the best Customer Service Specialists I've seen! The relationships she forms with her customers is top notch and she has received numerous awards because of it. Add in being a team player, finding sales opportunities, and high productivity and you have a well rounded individual who excels at everything she does. Stefanie's ability to multi-task, perform job tasks over and beyond her job description, and her talent for peer coaching and mentor-ship make her a valuable team member. Thank you Stefanie, for everything you do!
Sherrye Demeter
I had the opportunity to work with Stefanie at Olympic Foundry and was amazed at how many projects she handled at the same time. She always brought a smile and lots of laughter to the office as well. She is very eager to lend a hand when necessary going above and beyond her job title. I would highly recommend her and he work.
Credentials
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Grammar Girl’s Quick and Dirty Tips for Better Writing
LinkedInFeb, 2023- Nov, 2024 -
Writing Email
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Tips for Writing Business Emails
LinkedInJun, 2021- Nov, 2024
Experience
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Tacoma Public Utilities
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United States
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Utilities
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100 - 200 Employee
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Customer Service Team Lead
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Aug 2022 - Present
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Customer Service Representative Technical
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May 2017 - Present
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Customer Service Representative Technical
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May 2017 - Present
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Customer Service Representative - Lead
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Apr 2021 - Present
Assist with supervisor requests for team coaching and training. Locate opportunities for improvement within our processes, tasks and standard operating procedures and providing a detailed plan for improvement. Provide customer and team support with the ability to empathize and work through difficult situations including deescalating situations of heightened frustration and/or emotion while providing a quick and satisfactory resolution. Finding and utilizing resources to set and achieve manageable goals for myself and my team. Show less
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Customer Service Representative Technical
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Mar 2019 - Apr 2021
Assisted with testing the processes and functionality of SAP as a subject matter expert for the Utility wide AMI Technology. Additionally, I have worked as a Training Assistant working with new employees to locate, understand and utilize the tools necessary to provide an excellent customer experience.Hand selected for process improvements directly affecting my team, and training incoming Technical Representatives. Frequently utilized to handle escalated escrow calls and emails, due to my ability to empathize and work through difficult situations including deescalating situations of heightened frustration and/or emotion while providing a quick and satisfactory resolution. Show less
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Customer Service Representative
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May 2017 - Mar 2019
Responsible for account management and being well versed in customer service principles and practices. Possess vast knowledge of city and governmental policies and procedures and perform various complex tasks, responsibilities and projects. Provide Lead and Supervisor support by assisting with customer disputes and hearing documents. Process customer inquiries and properly handle various documents to include property management agreements, mail returns, Landlord Service Continuation Agreements, power of attorneys, start and stop service requests, customer billing disputes, and various online customer correspondence. Responsible for providing detailed explanation of services provided, including rates, rules, regulations, policies and procedures Show less
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thyssenkrupp Aerospace
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Germany
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Aviation and Aerospace Component Manufacturing
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300 - 400 Employee
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Customer Service Specialist
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2011 - Apr 2017
Customer service representative, team leadership and training, order entry, process improvements, quality excellence. Customer service representative, team leadership and training, order entry, process improvements, quality excellence.
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PNWSAR, LLC
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Fife,wa
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Controller
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Jan 2009 - Mar 2010
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Accounts Receivable Specialist
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Jan 2008 - Jan 2009
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Accounts Receivable / Executive Assistant
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Jul 2007 - Jan 2008
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Tommy Bahama
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Construction Assistant
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2003 - 2004
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Community
