National Account Executive

• Jul 2022 - Present

Company Administrator

• Nov 2020 - Jul 2022

• Sorted out general queries by e-mail or inbound calls.• Kept records and administrating courses paperwork.• Managed customers payments.• Maintained files, inventory, mail, and database systems.• Kept website up to date, managed Bookeo & Google Ads.• Kept in track with customers’ feedback for company improvement.In 10 months: had the opportunity to support Operations Team, and became Certificates Department assistant.• Processed ID cards for respective trainees.• Gave support to the Operations Team with further jobs, adding and highlighting all details needed for Microsoft Outlook meetings.

Customer Service Representative & Sales Assistant

• Apr 2019 - Sep 2020

• Dealt with inbound and outbound calls.• Educated customers about product specifics and handled inquires.• Recorded and maintained sales and delivered information on daily sales and delivery records.• Kept record of sales, preparing inventory of stock and order merchandise.• Established positive work environments in a high-volume work area through collaborative team efforts.• Provided all customers with a great customer experience by listening, answering their questions, and setting up appointments when needed, through phone, e-mail or in person.In 4 months: Became part of Sales Team as their assistant, providing them support with meeting between them and customers, keeping track of customers feedback for company improvement, sorting out route issues, etc.• Supported the Sales Operations request queue for incoming support requests from the field sales teams.• Partnered with Sales Team to ensure opportunities are properly created and tracked onto the system including stage, probability, booking amount, and various other required fields.

Culture Exchange Student

• Jul 2017 - Dec 2018

• Focused on improving my English level, I have been living in Ireland, developing my verbal communication skills in multicultural environments.Achievements:• Improved English language & knowledge of culture • Focused on improving my English level, I have been living in Ireland, developing my verbal communication skills in multicultural environments.Achievements:• Improved English language & knowledge of culture

Customer Service Manager

• Apr 2017 - Jul 2017

• Provided customer service by greeting customers entering, answering questions about different items, and guiding and solving queries.• Counted money in cash drawers at the beginning and end of shifts to ensure that amounts were correct.• Received payment by cash, check, credit cards, and automatic debits.• Maintained the workstation ensuring the food display was pleasant and appeasing to the customer.Achievements:• Improved communication with customers.• Abilities in multitasks.

Sales Specialist

• Apr 2016 - Sep 2016

• Presenting the work of exhibitors and architects, advertising them to the public.• Recommended products based on customer needs and desires, answered questions regarding products.• Provided knowledgeable, honest, and superior customer service.Achievements:• Negotiated with important people. • Great skills in sales and presented showing room. • Presenting the work of exhibitors and architects, advertising them to the public.• Recommended products based on customer needs and desires, answered questions regarding products.• Provided knowledgeable, honest, and superior customer service.Achievements:• Negotiated with important people. • Great skills in sales and presented showing room.

Company Secretary

• Jan 2016 - Apr 2016

• Greet, assist, and direct students and contracted companies.• Presenting and selling English courses for individual parties and corporate clients.• Scheduled appointments for teachers and staff.• Provided customer service for students, partners, and staff.• Responsible for answering incoming calls, take reliable messages, and routing to appropriate staff.Achievements:• Improved skills in sales.• Good communication with customer service.• Abilities in multitasks.

Company Administrator

• Feb 2010 - Dec 2015

• Managed financial database for accuracy of records and finances.• Dealing with inbound and outbound calls.• Prepared bank deposits compiling data from registers.• Processed vendor's purchase orders, invoices, payments, and staff payroll.• Developed and maintained marketing resolutions to generate company business.• Maintained files, inventory, mail, and database systems.• Communicated with customers, employees and third parties to answer questions, disseminate or explain information, take orders, and address complaints.• Responsible for maintaining inventory of supplies with yearly budget.Achievements:• Improved quality in administration.• Organized all company's bills.• Sorted out all company's issues.