Stefanie Guzman
Salesforce Product Manager at Kijiji Canada- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
LinkedIn User
I am thankful to have had the pleasure of working with Stefanie during my time at eBay / Kijiji. Stefanie is brilliant, considerate, and as genuine as they come. Stefanie is able to find signal amongst the static and decompose complex and highly ambiguous topics to form an actionable p.o.v. Stefanie recognizes the importance of stakeholder alignment and utilizes a durable workflow that allows for excellent collaboration, communication, and agreement. There are too many examples of how Stefanie hits the ball out of the park so trust me when I say that when they are tasked with a topic, I trust that it will not only get done but get done to the highest degree of standard.
Kristin Macintosh
Stefanie's dedication, passion and drive are second to none. I’ve had the pleasure of working with her for over four years, and I could not ask for a better teammate. Stefanie is that teammate that anyone can count on 110% of the time, to help the team get the job done in any situation. Her unique combination of poise, grit and work-ethic make for a partner I can always count on and am incredibly honored to work with.
LinkedIn User
I am thankful to have had the pleasure of working with Stefanie during my time at eBay / Kijiji. Stefanie is brilliant, considerate, and as genuine as they come. Stefanie is able to find signal amongst the static and decompose complex and highly ambiguous topics to form an actionable p.o.v. Stefanie recognizes the importance of stakeholder alignment and utilizes a durable workflow that allows for excellent collaboration, communication, and agreement. There are too many examples of how Stefanie hits the ball out of the park so trust me when I say that when they are tasked with a topic, I trust that it will not only get done but get done to the highest degree of standard.
Kristin Macintosh
Stefanie's dedication, passion and drive are second to none. I’ve had the pleasure of working with her for over four years, and I could not ask for a better teammate. Stefanie is that teammate that anyone can count on 110% of the time, to help the team get the job done in any situation. Her unique combination of poise, grit and work-ethic make for a partner I can always count on and am incredibly honored to work with.
LinkedIn User
I am thankful to have had the pleasure of working with Stefanie during my time at eBay / Kijiji. Stefanie is brilliant, considerate, and as genuine as they come. Stefanie is able to find signal amongst the static and decompose complex and highly ambiguous topics to form an actionable p.o.v. Stefanie recognizes the importance of stakeholder alignment and utilizes a durable workflow that allows for excellent collaboration, communication, and agreement. There are too many examples of how Stefanie hits the ball out of the park so trust me when I say that when they are tasked with a topic, I trust that it will not only get done but get done to the highest degree of standard.
Kristin Macintosh
Stefanie's dedication, passion and drive are second to none. I’ve had the pleasure of working with her for over four years, and I could not ask for a better teammate. Stefanie is that teammate that anyone can count on 110% of the time, to help the team get the job done in any situation. Her unique combination of poise, grit and work-ethic make for a partner I can always count on and am incredibly honored to work with.
LinkedIn User
I am thankful to have had the pleasure of working with Stefanie during my time at eBay / Kijiji. Stefanie is brilliant, considerate, and as genuine as they come. Stefanie is able to find signal amongst the static and decompose complex and highly ambiguous topics to form an actionable p.o.v. Stefanie recognizes the importance of stakeholder alignment and utilizes a durable workflow that allows for excellent collaboration, communication, and agreement. There are too many examples of how Stefanie hits the ball out of the park so trust me when I say that when they are tasked with a topic, I trust that it will not only get done but get done to the highest degree of standard.
Kristin Macintosh
Stefanie's dedication, passion and drive are second to none. I’ve had the pleasure of working with her for over four years, and I could not ask for a better teammate. Stefanie is that teammate that anyone can count on 110% of the time, to help the team get the job done in any situation. Her unique combination of poise, grit and work-ethic make for a partner I can always count on and am incredibly honored to work with.
Credentials
-
New Manager Foundations
LinkedInMay, 2022- Nov, 2024 -
Certified Scrum Product Owner
Scrum AllianceMar, 2018- Nov, 2024
Experience
-
Kijiji Canada
-
Canada
-
Technology, Information and Internet
-
200 - 300 Employee
-
Salesforce Product Manager
-
May 2017 - Present
■ Optimize existing SalesForce integrations to deliver reliability and performance ■ Define innovative solutions using SalesForce in order to deliver on stakeholder needs ■ Grow Salesforce as a critical business platform at Kijiji ■ Collaborate and work with local cross-functional stakeholders to understand and define requirements for SalesForce enhancements ■ Collaborate and work with an international team on a large, complex SalesForce platform migration ■ Optimize existing SalesForce integrations to deliver reliability and performance ■ Define innovative solutions using SalesForce in order to deliver on stakeholder needs ■ Grow Salesforce as a critical business platform at Kijiji ■ Collaborate and work with local cross-functional stakeholders to understand and define requirements for SalesForce enhancements ■ Collaborate and work with an international team on a large, complex SalesForce platform migration
-
-
-
Kelly Services (Canada), Ltd.
-
Canada
-
Staffing and Recruiting
-
300 - 400 Employee
-
KIJIJI- Help Desk Operations Manager
-
Dec 2016 - May 2017
■ Further enhance our current CS systems and implement new integrations in order to increase CS efficiency, improve workflows and meet compliance standards ■ Recognize and resolve CS system/tool pain-points/issues ■ Salesforce administration (Service Cloud)■ Manage a small team ensuring key objectives are met ■ Champion knowledge sharing across CS teams with the goal of global alignment
-
-
KIJIJI- Help Desk Support Analyst
-
Sep 2015 - Nov 2016
■ Project management as needed. Responsible for the implementation of a secure BYOD solution for the Kijiji customer support team.■ Technical escalation point for the customer support team providing insight into development and business teams with a focus on interdepartmental communication.■ Product lead responsible for enhancement/bug fixes for our Help Desk and CS tools.
-
-
KIJIJI- Operations Support Supervisor
-
Feb 2015 - Aug 2015
■ Responsible for managing a team of support representatives while ensuring the delivery of top notch customer service and satisfaction via email and phones in both official languages■ Day to day operations include law enforcement requests, escalations from government agencies, brand protection inquiries, content creation for help pages, and additional projects as needed■ Technical point of escalation for the customer support team ■ Responsible for scheduling, hiring and training ■ Assessing team performance, kpi's and quality on a weekly basis
-
-
KIJIJI- Content Manager
-
Apr 2014 - Jan 2015
■ Responsible for overseeing the migration of Kijiji's knowledge base and help desk content■ Organizing content tree, articles and policy adjustments■ NPS Aggregation duties as required■ Ad-hoc Operations Support duties as required including law enforcement requests, escalations from government agencies, brand protection and regulating bodies
-
-
KIJIJI- Vertical Support Supervisor
-
Aug 2013 - Mar 2014
■ Responsible for managing a team of up to 12 support representatives while ensuring the delivery of top notch customer service and satisfaction via email and phones in both official languages■ Relationship management with key external partners while enhancing internal service delivery, procedures and practices■ Liase between the Sales, Product and Business departments in order to support their mandate and needs ■ Responsible for scheduling, hiring and training ■ Assessing team performance, kpi's and quality on a weekly basis■ Project management as needed
-
-
KIJIJI- Vertical Support Specialist
-
Sep 2012 - Jul 2013
■ Primary liaison between clients and technical/ business development teams delivering Kijiji’s mandate of “Delighting Kijiji Customers” to our users■ Investigation, diagnosis and troubleshooting of technical issues and appropriate escalation according to protocol originating from Customer Service and Sales Teams requiring an understanding of html, xml etc.■ Providing a high level of clientele service to car dealers, API Partners and customers via help desk, email and phone
-
-
KIJIJI- Ad Moderator & Customer Service Representative
-
Dec 2010 - Aug 2012
■ Reviewing reported classified ads daily while ensuring that they meet with established policies ■ Responding to community support emails while championing community needs to the Kijiji team
-
-
-
The Ottawa Folklore Centre
-
Ottawa, Canada Area
-
Operations Manager
-
Sep 2003 - Aug 2009
■ Inventory management ensuring correct processing of all incoming and outgoing inventory and mail as well as ongoing and annual reconciliation of inventory ■ Facility management including office and building supply purchasing, maintenance and cleaning staff management as well as contract supervision ■ Responsible for daily cash reconciliations, balancing and deposits as well as ticket and consignment reconciliations ■ Office administration duties including filing, clientele service via phone/email, and co- ordination of daily workflow of receipts journal and payables data entry
-
-
Education
-
2009 - 2010
Humber College
Graduate Certificate, Post Production -
2002 - 2003
The Audio Recording Academy
Diploma, Applied Audio Engineering
Community
