Stefania Pani
Technical Author at TripStax- Claim this Profile
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English Native or bilingual proficiency
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Italian Native or bilingual proficiency
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French Elementary proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Mark Geldart
Throughout my time at Hotelbeds I always found Stefania to be extremely knowledgeable, dedicated and always willing to help. She knows a great deal about a great deal ..... and when something new comes along she is tenacious in trying to understand everything that needs to be understood. She is able to juggle many priorities at the same time and provide great updates to management at all levels. If I was in a position to hire Stefania again for any project I had, I would do so in a heartbeat. Organisations need more staff of this calibre.
Sabine Wissel
Stefania is extremely hard working, conscientious, thorough, reliable and multi-lingual. She is a keen learner and very quick to pick up and learn new skills and technology. Helped by her highly developed organisational skills Stefania she has never missed a deadline in the many years I worked with her. She is very self-motivated and able to work entirely independently. Every team and organisation would benefit from counting Stefania amongst its team members and employees.
Mark Geldart
Throughout my time at Hotelbeds I always found Stefania to be extremely knowledgeable, dedicated and always willing to help. She knows a great deal about a great deal ..... and when something new comes along she is tenacious in trying to understand everything that needs to be understood. She is able to juggle many priorities at the same time and provide great updates to management at all levels. If I was in a position to hire Stefania again for any project I had, I would do so in a heartbeat. Organisations need more staff of this calibre.
Sabine Wissel
Stefania is extremely hard working, conscientious, thorough, reliable and multi-lingual. She is a keen learner and very quick to pick up and learn new skills and technology. Helped by her highly developed organisational skills Stefania she has never missed a deadline in the many years I worked with her. She is very self-motivated and able to work entirely independently. Every team and organisation would benefit from counting Stefania amongst its team members and employees.
Mark Geldart
Throughout my time at Hotelbeds I always found Stefania to be extremely knowledgeable, dedicated and always willing to help. She knows a great deal about a great deal ..... and when something new comes along she is tenacious in trying to understand everything that needs to be understood. She is able to juggle many priorities at the same time and provide great updates to management at all levels. If I was in a position to hire Stefania again for any project I had, I would do so in a heartbeat. Organisations need more staff of this calibre.
Sabine Wissel
Stefania is extremely hard working, conscientious, thorough, reliable and multi-lingual. She is a keen learner and very quick to pick up and learn new skills and technology. Helped by her highly developed organisational skills Stefania she has never missed a deadline in the many years I worked with her. She is very self-motivated and able to work entirely independently. Every team and organisation would benefit from counting Stefania amongst its team members and employees.
Mark Geldart
Throughout my time at Hotelbeds I always found Stefania to be extremely knowledgeable, dedicated and always willing to help. She knows a great deal about a great deal ..... and when something new comes along she is tenacious in trying to understand everything that needs to be understood. She is able to juggle many priorities at the same time and provide great updates to management at all levels. If I was in a position to hire Stefania again for any project I had, I would do so in a heartbeat. Organisations need more staff of this calibre.
Sabine Wissel
Stefania is extremely hard working, conscientious, thorough, reliable and multi-lingual. She is a keen learner and very quick to pick up and learn new skills and technology. Helped by her highly developed organisational skills Stefania she has never missed a deadline in the many years I worked with her. She is very self-motivated and able to work entirely independently. Every team and organisation would benefit from counting Stefania amongst its team members and employees.
Credentials
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SEO Foundations
LinkedInOct, 2020- Nov, 2024 -
Learning Squarespace
LinkedInSep, 2020- Nov, 2024 -
Learning Wix
LinkedInSep, 2020- Nov, 2024 -
Learning Markdown
LinkedInAug, 2020- Nov, 2024 -
WordPress 5 Essential Training
LinkedInAug, 2020- Nov, 2024 -
WordPress.com Essential Training
LinkedInAug, 2020- Nov, 2024
Experience
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TripStax
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Technology, Information and Media
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1 - 100 Employee
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Technical Author
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Jun 2021 - Present
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Hotelbeds
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Spain
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Leisure, Travel & Tourism
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700 & Above Employee
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Service Manager/Senior Business Engagement Analyst
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Feb 2019 - Feb 2020
• Lead service management meetings where all relevant aspects affecting the service (KPIs, major incidents, escalated issues) are exposed to the community (Business and Product stakeholders, Technology Teams)• Responsible for ensuring that each service and application monitored (Legacy platforms and newly developed systems to support Client API traffic) is working to agreed SLAs with Business and Product teams• Responsible for tracking the status of the different actions and plans agreed on the Service Management meeting• Point of contact for Product and Business teams for escalated issues to ensure all are correctly addressed and prioritised based on impact on the business• Monitoring the decommissioning of the Legacy platforms following the merger & acquisition of GTA and Tourico by Hotelbeds and the transition from three companies’ platforms to a single system• Responsible for daily troubleshooting of key platform issues/trends • Lead engagement discussions with Product on escalated issues • Ensuring priorities are in alignment between IT Operations and Product teams• Supporting the clients’ migration to a newly developed platform following the merger & acquisition of GTA and Tourico by Hotelbeds• Writing and maintaining technical Knowledge Base articles in Confluence• Writing technical documents for newly implemented applications/platforms processes and procedures Show less
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Product Owner Client API
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Nov 2016 - Feb 2019
• Creating, maintaining and prioritising the product backlog• Attending meetings, sprint planning and sprint reviews within an Agile framework• Assisting with the elaboration of epic and features into user stories• Supporting UAT triage• Collaborating with Business stakeholders, Development teams, Business Analysts, Quality Assurance Testers to deliver features within an Agile framework• Subject matter expert of the Client XML API, supporting other teams on XML related queries• Supporting clients’ migration to a newly developed platform handling all API traffic (searches and bookings)• Supporting the integration of Legacy systems to the group’s integrated platform• Supporting the development of a new website, assisting with testing new features and clients’ roll out• Assisting with the development of backend APIs to sell transfer and sightseeing in the new website Show less
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GTA
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United Kingdom
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Travel Arrangements
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700 & Above Employee
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Product Development Analyst
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Jan 2013 - Oct 2016
• Subject matter expert of the Client XML API, working on different ongoing XML related projects, including the integration of an external Client XML API• Working closely with the Product Management and Business Analyst teams to ensure new application and enhancements are designed, developed and implemented in the most efficient way, meeting the customers and the company’s requirements• Working on development projects of a new XML API feed for Suppliers• Acting as Product Owner and Business Analyst for the team’s integration into Salesforce• Writing training manual for the team's integration into Salesforce• Lead technical writer of documentation for a new primary platform and associated applications, all enhancements and bug fixes• Working closely with own team, internal management and both internal and external teams to ensure all parties are informed about new developments and their timelines• Ensuring a seamless integration of the support for new applications by the team• Writing and maintaining technical XML specification documents and schema in line with releases• Writing and maintaining technical XML Best Practices for our clients' development teams• Attending meetings, conference calls and business trips as and when required• Covering supervisor and managements responsibilities during the absence of other senior team members• Helping staff with more difficult queries and with day-to-day clients' support Show less
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IT Operations Supervisor
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May 2008 - Jan 2013
• Supervising the team, managing and prioritising the workload, performing appraisals and mid-year reviews• Scheduling and training new and existing team members• Helping staff with more difficult queries and with day-to-day clients’ support• Working on XML related projects• Assisting in the development project of a new platform to support content, contracting, pricing and reservations• Attending internal meetings and meetings/conference calls with clients• Writing and maintaining technical XML specification documents and schema in line with releases• Writing and maintaining technical XML Best Practices for our clients' development teams• Lead technical writer of documentation for all enhancements, bug fixes and new applications Show less
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System Support Analyst
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Mar 2006 - May 2008
• Assisting clients with their XML integration into GTA systems covering both administrative and technical aspects• Carrying out testing to support clients’ queries• Writing business requirements, issue descriptions and technical specifications documents• Attending meetings and conference calls with clients
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Account Handler
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Mar 2003 - Mar 2006
• Handling clients' queries and complaints in an efficient manner• Inputting hotel requests and service requirements in the in-house system• Liaising with other teams and departments in relation to clients’ queries• Using internal web sites and in-house systems• Prioritising daily workload, ensuring all required tasks are completed by the end of each day
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Education
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Liceo Linguistico Grazia Deledda
High School Diploma in Foreign Languages, English, French, German -
Universita Ca' Foscari, Venice, Italy
Oriental Languages and Literature, Arabic Language and Literature
Community
