Stefania Lyra

Customer Success Specialist at tgndata
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Location
GR

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Experience

    • Greece
    • Information Technology & Services
    • 1 - 100 Employee
    • Customer Success Specialist
      • Feb 2022 - Present
    • Canada
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Bilingual Technical Support Specialist
      • Aug 2021 - Jan 2022
    • Book and Periodical Publishing
    • Travel Designer
      • Apr 2019 - Jul 2021

      · Organize daily and multiday tours in Athens for FIT customers and agencies · Design multiple tailor made packages for FIT customers and agencies in Greece (accommodation, Luxury Transportation, cruises & yachting, activities) · Liaise with the state licensed guides and “Insiders” guides · Manage spreadsheets/databases · Record receipt of payments, issue Proforma’s · Organize daily and multiday tours in Athens for FIT customers and agencies · Design multiple tailor made packages for FIT customers and agencies in Greece (accommodation, Luxury Transportation, cruises & yachting, activities) · Liaise with the state licensed guides and “Insiders” guides · Manage spreadsheets/databases · Record receipt of payments, issue Proforma’s

    • Greece
    • Maritime
    • 1 - 100 Employee
    • Administrative Support Coordinator
      • Apr 2016 - Apr 2019

      · Manage office administration, monitor & report all outstanding matters, · Organize monthly and yearly events · Act as a communication liaison between the Board of Directors, the Membership & third parties/suppliers · Manage paper/electronic records, set up & manage spreadsheets/databases, compile information · Draft the Association’s and the Board of Directors’ external communication (letters, emails, circulars) · Handle payments, record receipt of payments & membership fees, monitor all financial aspects Show less

    • Customer Service Advisor
      • Jun 2012 - Mar 2016

      · Handle and respond to end-user’s requests through email · Data entry and use software programs · Diagnose and provide a path to resolve enquiries related to all aspects of iTunes features/software and applications, for desktop and portable computers and smartphones · Handle and respond to end-user’s requests through email · Data entry and use software programs · Diagnose and provide a path to resolve enquiries related to all aspects of iTunes features/software and applications, for desktop and portable computers and smartphones

    • Translator, Administrative Support
      • Jul 2011 - Feb 2012

Education

  • ITIRI
    Diploma in Specialized Translation (Master I, II)
    2008 - 2010
  • 1st High School of Vrilissia
    2001 - 2002
  • École des Ursulines

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