Experience

Multiply Software

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Account Representative

  • May 2023 - Present

  - Onboarding new clients to Multiply repricer - Italian, English, French language - Upselling additional features matching client needs - Maintain customer relationships and provide assistance - Provide proactive monitoring from start to end and solve entry level technical issues - Onboarding new clients to Multiply repricer - Italian, English, French language - Upselling additional features matching client needs - Maintain customer relationships and provide assistance - Provide proactive monitoring from start to end and solve entry level technical issues



goFLUENT

• Switzerland
• E-Learning Providers
• 700 & Above Employee

• Learning Consultant

  • Sep 2018 - Jun 2023

  -Conduction of Webinars/Presentations with clients and HR in Italian -Management of Pilot/Test projects. -Daily coordination of team tasks and priorities -Learning Consultant tasks: follow up of our clients' distance learners by making sure they are attending their lessons, booking their lessons and building up personalized planning as per their needs. In charge of a close follow-up and relaunch via telephone and email and daily reporting of critical cases to the sales & administration management department. In charge of the presentation of courses to new learners, guidance on the e-learning platform and learning tools as well. Timely management of incoming calls and emails and guarantee of their satisfaction. In charge to proceed the cancellation of lessons of learners from all our clients. High attention to details and keeping client's confidential information. Very high level of customer service and quality work. Use of english, french and italian languages, abiding to communication etiquette for both telephone and emails. Methodical and organized as per daily tasks. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Associate Transaction Services

  • Jan 2016 - Aug 2018

  Accounts Payable transactions on data system and Italian Customer service to client. PTP process (Procure to pay),validation and registration of invoices as per local Italian VAT regulation (purchase orders analysis), clearing of debts and ledger balance, Italian and English Contact Center agent : customer service oriented as dealing with vendors chasing payment of debts, able to fluently respond calls/ mails from Italian and English clients. Reporting to management for payment run and critical cases // As from January 2018, working on OTC process (Order to cash) ,back office tasks such as chasing collection of debts, strong customer service support to issues related to payment, dealing with customer about due payments, arranging follow ups with customer, assist in any case of customer query, On-time reporting. Show less