Experience

Industria Del Design

• Italy
• Design Services
• 1 - 100 Employee

• Key Account Manager and Product Management

  • Sep 2019 - Present

  - Analysis of product requirements based on Design and Merchandising Brief.- Support in product development and business planning process among the different teams of the company.- Communication and collaboration with design and merchandising to ensure that customer needs are met.- Management of PLM system and materials management (BOM).- visit to customers and participation in fitting product meetings. - Analysis of timing requirements and development of appropriate programs for compliance with product delivery (internal and / or external prototyping)- Develop and maintain customer relationships to achieve organic growth and long-term business goals- Ability to analyze market data & competition -Shipments management of prototypes and samples



Moncler

• Italy
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Customer Service Coordinator, Development Projects and Region Americas

  • Mar 2017 - Aug 2019

  - Maintain customer satisfaction by providing problem-solving resources; managing staff.- Meets customer service financial objectives by forecasting requirements, preparing annual budget.- Delivery management by collaborating with distribution centers.- Support for sales activities during the sales campaign and product presentation if necessary.- Order entry and related follow up- Collaborate with the planning team to communicate delivery and inventory needs based on orders / requests.- Monitoring and delivery of special collection projects.- Supervision of the product distribution network on the American market and customer portfolio.- EDI specialist.- American Dept. Stores vendor manual analysis.- Reports



LABO INTERNATIONAL Srl

• Italy
• Personal Care Product Manufacturing
• 1 - 100 Employee

• International Area Manager

  • Mar 2016 - Mar 2017

  - Business Sales Development for foreign markets. - Main contact for Distributors and key clients in order to build and mantain strong relationship and high level of satisfaction. - Presenting products portfolio and collecting orders.- Pricing. - Supervision of distribution network and clients portfolio. - Providing ongoing analyses on the sales performance of the markets in alignment with sales forecasts.- Training Distributors sales force.- Analyse and observation of market trend and competitors.- Identifying new business opportunities.- Ensure the integrity of the Brand image constantly checking the Brand position respecting marketing requirements. - Communications between departments (marketing, credit dept., production, customer service).- Preparing sales forecasting and budgeting activities.- Analysis of sell out.



Moncler

• Italy
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• U.S.A. Customer Service Coordinator and Sales Key Account

  • Jun 2014 - Mar 2016

  - Point to person between United States Moncler branch , Italy Headquarter and key clients.- Supporting sales activities in Moncler Showroom located in New York, Soho during selling campaign and presentation of products portfolio.- Participation to the Branch growth strategies considering HQ needs and objectives. - Moncler U.S.A. Vice President Assistant.- Supervision of the Brand distribution. - Sales analysis such us sell in and sell out. - Analysis and forecast of the delivery campaign considering the HQ annual quarters reporting directly to the Moncler U.S.A. Vice President. - Point to person for communication between the Branch and HQ regarding commercial timing and between different department (credit, visual, warehouse)- Managing order flow from the order acquisition respecting terms.- Managing delivery flow liaising directly with planning, logistics and customer

• Moncler Key Account Customer Service

  • Mar 2009 - Jun 2014

  - Managing order cash flow - Managing customer master data respecting integrity of all information. - Scheduling and managing deliveries Far East Distributor. - Communication with product/quality dept. for post sales issues and with credit dept. in relation of client credit line.- Analysis with production department for particular styles taking consideration window set up or special events. - Letter of Credit for Asian market. - Direct management of reorders and goods exchange. - Supporting area managers with analysis post selling campaign. - Ensure the ongoing status and high performance of Key accounts deliveries. - Participation to SS and AW collection presentation.



FE.Ni.CE. PR

• Public Relation Press Office

  • Jan 2009 - Mar 2009

  - Planning and management of special events, from in-store events to charity events. - Press office for private companies. - Planning and management of special events, from in-store events to charity events. - Press office for private companies.