Associate | PwC's Academy Coordinator

• Nov 2022 - Present

Sales And Marketing Specialist

• Apr 2020 - Nov 2022

Hardex is a leading distributor of construction and home renovation products. • Acting as an account manager for a group of retail clients across Bulgaria• Managing high volume orders and also dealing with product returns and client complaints • Ensuring client database is up to date by tracking product availability, dispatched orders, general client info and requirements, etc.• Responsible for delivering invoices, tracking and collecting receivables, as well as acting on aged receivables • Tracking actual vs prior year and budgeted sales and flagging any unfavourable deviations to the wider Sales team• Responsible for issuing credit and debit notes • Preparing ad-hoc reports on sales data, individual performance across the Sales team, firm revenue, etc. • Office management, e.g.ordering marketing and advertising supplies

Event Coordinator

• Oct 2019 - Mar 2020

• Corporate event planning including but not limited to venue sourcing, budgeting, logistics, reporting and onsite support• Gained insights in the travel and events industry and built strong connections with leading firms in Bulgaria • Client liaison e.g. attending event briefing meetings, discussing and negotiating contract terms, confirming budgets, invoicing, etc.• Was responsible for the end-to-end planning of events ranging from conferences, team buildings, trainings, new product launches, and private events• Vendor management, e.g. hotel and catering staff, transportation, technical equipment and decor, etc.• Provided onsite support and acted as first point of contact in case of emergenies, issues and general delays on the day

Event Coordinator Intern

• Jul 2019 - Oct 2019

Sales Consultant

• May 2017 - May 2019

• Worked in a dynamic and target-driven environment • Worked towards meeting both customer and client expectations, improving team performance and ensuring full compliance with SLAs• Supported two accounts covering primarily the US, UK and Central European markets • Assisted customers by handling both technical and non-technical enquiries via phone, email and chat• Consulted clients on choosing the most appropriate product based on their needs and circumstances • Worked in a dynamic and target-driven environment • Worked towards meeting both customer and client expectations, improving team performance and ensuring full compliance with SLAs• Supported two accounts covering primarily the US, UK and Central European markets • Assisted customers by handling both technical and non-technical enquiries via phone, email and chat• Consulted clients on choosing the most appropriate product based on their needs and circumstances