Revenue Development-EMEA

• Mar 2022 - Present

Funnel collects all your data in one secure place and makes it analysis-ready for you and your team. Your data is always accurate and up-to-date for all your marketing reporting needs. Send data to a dashboard, sheet, or data warehouse. Funnel's customers include e-commerce companies, media agencies, brands, b2b businesses, mobile apps and gaming companies. Almost everyone who is selling or promoting something online can benefit from accurately and timely reporting on the results of their marketing programs and it can often have a big impact on their business. Interested in learning more? Feel free to reach out at stefani@funnel.io :)

Business Development

• Sep 2021 - Mar 2022

In my role within Business Development team, I focused on European market research while supporting mid-large enterprises automating their display advertising. I helped global brands maximize their online presence with faster, more efficient ways to create their online advertising in-house & collaborate easier with their agencies. With Bannerflow platform, marketing teams can reduce production times, increase conversion, and focus on the creativity of their digital advertising. I have met and succeeded my targets at Bannerflow since first month in, from booked meetings to created opportunities, as well as built a high quality pipeline for nurturing, closing and expansion across Sales Department. #TopPerformer: Hero of the Month, December 2021 Power Day Winner, February 2022

Tour Leader

• Jul 2017 - Jan 2022

Experienced Stockholm tour guide, creating private, tailor made walking/biking/bus tours according to the clients preferences. In my role I organized tour guide's events, trained new tour guides and co-wrote several blogs on unique experiences in Sweden, food and activities. Flexible, informal and friendly experience- like having a local friend in unknown city showing you all the must see´s and hidden, local gems. I also planned and executed VIP tours for companies, governments and celebrities. My profiles with reviews and ratings: https://www.cityunscripted.com/book-a-local-in-stockholm/Y5vgfF https://triple.co/user/stefani-b-685/

Customer Support Specialist

• Apr 2019 - Sep 2021

For 2,5 years, my daily work life consisted of supporting and helping B2C and B2B users through Freshdesk, to owning issues/cases from the start to resolution, writing knowledge base Atlassian Confluence articles, reporting JIRA bugs, producing canned responses and implementing new procedures for the benefit of the team work and efficiency, some of which I as well initiated from scratch based on the experience and user's feedback. Through this time I closely collaborated with the company's Founder, Product Owners, CRM Head and Web and App developers. From replying in a timely manner to tickets, reviews, forum to reporting bugs, managing public reviews, feedback tracking and initiating/organizing various social events/activities, I thrived in role that does not "fit in a box". I found it easy to lead, implement, initiate, manage and mentor. Customer experience was always my priority, with immediate follow of structure, organization and optimization for better over-all working environment.

Challenge/Event Leader

• Oct 2018 - Nov 2019

Challenge/Event Leader Leading a fun, interactive game, quiz and competitive activity based in Stockholm's lively Old Town, focused on team buildings, but also tourists and families craving something different, interesting and innovative. Challenge/Event Leader Leading a fun, interactive game, quiz and competitive activity based in Stockholm's lively Old Town, focused on team buildings, but also tourists and families craving something different, interesting and innovative.

Leisure Travel Consultant

• Mar 2018 - Sep 2019

Based in Stockholm, my specialties are guided walking/bike tours in small groups, unique and personalized daily private sightseeing experiences as well as customized multi-days planning and trip leading within Sweden. Based in Stockholm, my specialties are guided walking/bike tours in small groups, unique and personalized daily private sightseeing experiences as well as customized multi-days planning and trip leading within Sweden.

Content Writer / Marketing Intern

• Sep 2017 - Feb 2018

Guest Host/ Guest Assistant

• Nov 2017 - Nov 2017

Hosting Documentary Directors Hosting Documentary Directors

Förskola Lärare (Vikariat)

• Jan 2017 - Apr 2017

English Preschool Teacher (Substitute) for 4-6 years old children. English Preschool Teacher (Substitute) for 4-6 years old children.

English-Croatian Business Interpreter

• May 2016 - Sep 2016

Acting as "middle man" interpreter/translator between Korean wholesalers and Croatian small business owners during KOTRA's (Korean Embassy) business presentations across Zagreb, Croatia most exclusive venues. Acting as "middle man" interpreter/translator between Korean wholesalers and Croatian small business owners during KOTRA's (Korean Embassy) business presentations across Zagreb, Croatia most exclusive venues.

Call agent in information centar

• Jan 2015 - Nov 2015

Call agent in the function of debt collection

• Jul 2014 - Sep 2014

Advisory Sales Specialist

• Jun 2013 - Feb 2014

Havana Shop is the only licenced store, seller and representative of Cuban & Dominican cigars in Croatia. My duties were (but not limited to) maintining the shop inventory & customer advising on the luxury products from cigars to humidifiers and accessories related, while assisting the store manager in nurturing relationships with our loyal customers. Havana Shop is the only licenced store, seller and representative of Cuban & Dominican cigars in Croatia. My duties were (but not limited to) maintining the shop inventory & customer advising on the luxury products from cigars to humidifiers and accessories related, while assisting the store manager in nurturing relationships with our loyal customers.

Call center Sales Agent

• Mar 2012 - May 2012

Call center survey agent for election campaign

• Jul 2011 - Dec 2011