Senior Software Engineer

• Jun 2022 - Present

Software Engineer

• Mar 2021 - Jul 2022

Software Engineer

• Sep 2017 - Sep 2020

Started out by helping to wrap up our prepaid to full current account migration project. We managed to make it a seamless experience for our customers and painlessly ported over around 300,000 accounts. Re-built the backend for our spending analysis screen from scratch, including fleshing out the requirements and working out the edge cases. This involved working with a lot of unfamiliar microservices within the company in order to build up a summary screen to get an at-a glance view of your monthly finances. Moved on from strictly external facing product to work on our customer service system. The main challenge was balancing both customer and internal staff requirements to come up with solutions that work for everyone. My main focus here initially was cost reduction and we managed to have a large impact by providing more self-serve options for our customers and simplifying the internal tasks workflows that we generated when manual intervention was required. We then switched focus and built out our in-house customer support live chat feature. This also included work on our chat bot and in-chat self service flows. Separately I worked on a backup solution for mass messaging built outside of our platform so that we can message customers in case of a full platform outage. During building out our chat feature we also spun out a team where we overhauled our support task management system to bring in some of the ad-hoc manual workflows into supported flows. It required a lot of collaborating with various stakeholders from data, customer support and management in order to ensure that the flows matched actual requirements and that we'd make as small a disturbance to existing workflows as possible. Throughout most of these projects I was also involved in lots of bugfixes, small and large performance improvements, as well as onboarding and mentoring 5 engineers, and conducting over 200 hiring interviews. Technologies: Go, Cassandra, ElasticSearch, NSQ

Developer

• Oct 2016 - Sep 2017

Working on delivering a series of Spring Boot microservice APIs to support the new digital initiative of a large British retail group. Helped build a delivery pipeline allowing continuous deployment onto immutable infrastructure using Jenkins pipelines. Technologies used: Java, Javaslang, Spring Boot, Gradle, Gatling, Terraform, Packer, JenkinsCI, AWS Working on delivering a series of Spring Boot microservice APIs to support the new digital initiative of a large British retail group. Helped build a delivery pipeline allowing continuous deployment onto immutable infrastructure using Jenkins pipelines. Technologies used: Java, Javaslang, Spring Boot, Gradle, Gatling, Terraform, Packer, JenkinsCI, AWS

Software Developer

• Mar 2016 - Oct 2016

Worked on the Restaurant side of the business helping to improve the workflow that is used to handle orders. - Worked on the restaurant on-boarding and management workflows. - Built a new version of the API that handles in-restaurant orders in order to support the rollout of new devices to restaurants. - Built a Point of Sale integration to allow restaurants to receive orders directly into their usual order flow on the tills. Technologies used: Rails, Postgres, Heroku, Redis Worked on the Restaurant side of the business helping to improve the workflow that is used to handle orders. - Worked on the restaurant on-boarding and management workflows. - Built a new version of the API that handles in-restaurant orders in order to support the rollout of new devices to restaurants. - Built a Point of Sale integration to allow restaurants to receive orders directly into their usual order flow on the tills. Technologies used: Rails, Postgres, Heroku, Redis

Coach/Engineer

• Jun 2015 - Mar 2016

Worked as a coach teaching groups of students about XP principles, Rails and Angular through a 12 week course that focuses on TDD and constant pairing from day one. As part of the engineering team worked on a tracking system to follow up on the career progression of graduates as well as a system to keep track of the progress students had made as part of the course. Worked as a coach teaching groups of students about XP principles, Rails and Angular through a 12 week course that focuses on TDD and constant pairing from day one. As part of the engineering team worked on a tracking system to follow up on the career progression of graduates as well as a system to keep track of the progress students had made as part of the course.

Developer

• Jul 2014 - Jun 2015

- Worked on the Commercial Landlord team to introduce a new vertical on the insurance comparison engine. - Helped introduce our first Docker microservice to convert html documents to PDFs in order to help generate PDF invoices. - Worked on automating the process of adding new verticals as part of a push to drastically reduce the amount of time the process took. Technologies used: Rails, Mongo, Redis, JavaScript, AWS, RSpec, Docker. - Worked on the Commercial Landlord team to introduce a new vertical on the insurance comparison engine. - Helped introduce our first Docker microservice to convert html documents to PDFs in order to help generate PDF invoices. - Worked on automating the process of adding new verticals as part of a push to drastically reduce the amount of time the process took. Technologies used: Rails, Mongo, Redis, JavaScript, AWS, RSpec, Docker.

Associate Software Engineer

• May 2013 - Jun 2014

- Introduced the first separate service in the company for processing analytics events. - Maintained the custom CI solution for the company and transferred it to a CI provider in order to reduce costs and maintenance pressure. - Introduced Continuous Deployment with the launch of our second service application. Technologies used: Rails, Mongo, MySQL, Redis, JavaScript, AWS, RSpec. - Introduced the first separate service in the company for processing analytics events. - Maintained the custom CI solution for the company and transferred it to a CI provider in order to reduce costs and maintenance pressure. - Introduced Continuous Deployment with the launch of our second service application. Technologies used: Rails, Mongo, MySQL, Redis, JavaScript, AWS, RSpec.

Back-end Developer

• Sep 2012 - May 2013

• Built the lyrcibit.es website from the ground up using Ruby on Rails. • Managed the back-end including setting up the server environment on the VPS that the site is currently residing on. • Utilized Heroku as a testing environment. • Set up a PostgreSQL database for the production server • Technologies used: Ruby, JavaScript, Compass, SASS, PostgreSQL in production, SQLite in Development, Linux with Passenger on top of Apache as a production environment. • Built the lyrcibit.es website from the ground up using Ruby on Rails. • Managed the back-end including setting up the server environment on the VPS that the site is currently residing on. • Utilized Heroku as a testing environment. • Set up a PostgreSQL database for the production server • Technologies used: Ruby, JavaScript, Compass, SASS, PostgreSQL in production, SQLite in Development, Linux with Passenger on top of Apache as a production environment.

Pizza Delivery Driver

• Sep 2011 - Dec 2011

• Handled deliveries throughout Glasgow. • Worked to a tight schedule. • Maintained cleanliness in the shop • Handled deliveries throughout Glasgow. • Worked to a tight schedule. • Maintained cleanliness in the shop

Web Developer

• Jan 2011 - Apr 2011

• Maintained company websites for their various branches • Used Wordpress, HTML and CSS • Maintained constant communication with the client • Maintained company websites for their various branches • Used Wordpress, HTML and CSS • Maintained constant communication with the client

Canvasser

• Jun 2010 - Sep 2010

• Developed customer service skills • Worked with customers on a daily basis • Developed customer service skills • Worked with customers on a daily basis

Student Ambassador

• Dec 2009 - Mar 2010

• Provided guided tours for prospective students • Developed my public speaking skills • Worked with university staff to help promote the University • Provided guided tours for prospective students • Developed my public speaking skills • Worked with university staff to help promote the University