Experience

P&V

• Belgium
• Insurance
• 700 & Above Employee

• Change Coordinator

  • Aug 2012 - Present

  - Bespreken van de ontvangen aanvragen in de mailboxen van het change team : RFI / RFCBI / SRFC / RFC. - Check of de basis informatie die dient beschikbaar te zijn of vermeld moet zijn in de hiervoor beschikbare RFC documenten. - Vraagstelling naar bijkomende toelichtingen en of informatie aan de betrokken change requestor indien noodzakelijk. - Update van de Intake module door het change team & opmaak van de RFC’s in de tool SDE. - Het eerste aanspreekpunt is het change team. - Daily opvolging van de change “planning” + updaten van de “uitgevoerde” changes die effectief ingepland waren in de Change Calendar ( vorige dag en/of voorbije weekend ). Cfr Email of SMS berichten ter bevestiging van de uitvoering van de change. - Voorlopig inschrijven van alle changes die op de CAB gepresenteerd zullen worden “ter Approval” in de CC. - Definitief inboeken van de changes die op de CAB meeting (2X per week) “approved” zijn geworden. - Inschrijven van de Business “Overtime” aanvragen tijdens weekends ( maw dié betrokken infra + applicaties dienen operationeel te zijn èn ook te blijven <> Cfr conflictbeheer ). - Reserveren van tijdslots voor in te plannen changes ( dienen nadien wèl nog bekrachtigd te worden door een RFC aanvraag + Approved te worden op de CAB ). - Inboeken van belangrijke (Business) activiteiten ( bvb autosalon, batchbeheer van vervaldagen, tijdswijzigingen zoals winter- en zomeruur, … , enz). - Proactief inplannen van tijdslots voor RFC’s die voortvloeien uit de “In Productie Stelling = IPS” vanuit projecten. - Voorstellen van diverse data formuleren op vraag van projectleiders en/of system engineers waarop eventuele changes “zouden” kunnen doorgaan. Show less



SCK CEN

• Belgium
• Research Services
• 500 - 600 Employee

• 1st & 2nd Line Workstation Engineer

  • Apr 2012 - Oct 2012

  Create and follow up incidents. Provide First & Second line Support for all workstations and peripherals Hardware Inventory Management Software & OS deployment Security Patch Management and installation Create and follow up incidents. Provide First & Second line Support for all workstations and peripherals Hardware Inventory Management Software & OS deployment Security Patch Management and installation



The National Lottery

• Belgium
• Entertainment Providers
• 200 - 300 Employee

• 1st & 2nd Line Workstation Engineer

  • Oct 2011 - Mar 2012

  Used Software/Hardware & Tools: Dameware Active Directory PCPool / Staffdir Acronis Imaging Tool Checkpoint Security – Full Disk Encryption – VPN Watchdog: Printer Status tool. Windows 7/XP Microsoft Office Apps Etc…. Role: Create and follow up incidents. Provide First & Second line Support for all workstations and peripherals used @ the lottery. Hardware Inventory Management Participate in Business Continuity Plan Software & OS deployment Security Patch Management and installation Show less



BNP Paribas Fortis

• Belgium
• Banking
• 700 & Above Employee

• I&O Support Analyst – Incident Controller

  • Aug 2010 - Oct 2011

  Used Software/Hardware & Tools: HP Openview – Incident Management AceGUI – Manage SecureID Cards Safeguard Easy - Encryption of Laptop Hard Disks Citrix Xenapp 4.5 / 5 – Basic Citrix Session Support - Troubleshooting NORA & Getscreen – Remote Control Software Active Directory – User Account Management Softgrid/ AppV – Support for virtual apps Blackberry manager – Support of Blackberry Devices Windows XP / 7 Widows Server 2003/2008 Microsoft Office Apps Etc…. Role: Create and follow up incidents. Provide First line Support  PC’s Laptops / Blackberry  Citrix Sessions (Blocked apps, Sessions)  AppV Applications  Bank Specific apps. Show less



ProScan

• CAD Drawer - IT Support Engineer

  • May 2007 - Mar 2010

  Dental Care Designing 3d models of dental parts Designing Bar constructions / crown and implant works Internal IT support Network Management telephony – Nortel System Dental Care Designing 3d models of dental parts Designing Bar constructions / crown and implant works Internal IT support Network Management telephony – Nortel System



Multimedia

• Hardware technician

  • Jun 2006 - Feb 2007

  Assembling new pc systems troubleshooting / repairing networking Customer support Sales Assembling new pc systems troubleshooting / repairing networking Customer support Sales



IPGlobalnet

• Belgacom First line support

  • Nov 2004 - Mar 2006

  Analyzed , documented and solved internet problems Configuring internet + Mail Sales Analyzed , documented and solved internet problems Configuring internet + Mail Sales



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Alcatel Helpdesk + Service Desk Eng.

  • Sep 2001 - Sep 2004

  Analyzed , documented and solved internet problems. (1st + 2nd line support) Participated in the training of new modem types at alcatel Trained products to our clients/partners - France telecom – BT Internet Internal promotion to Service Desk Engineer Maintanance networking telephony – Avaya system Windows 2000 Migration rollout Analyzed , documented and solved internet problems. (1st + 2nd line support) Participated in the training of new modem types at alcatel Trained products to our clients/partners - France telecom – BT Internet Internal promotion to Service Desk Engineer Maintanance networking telephony – Avaya system Windows 2000 Migration rollout