Stefan Visker

Director Strategic Account Management at HealthLink Europe & International
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Starrkirch-Wil, Solothurn, Switzerland, CH
Languages
  • Dutch Native or bilingual proficiency
  • English C2 Native or bilingual proficiency
  • German C1 Professional working proficiency
  • French A2 Limited working proficiency
  • Spanish A2 Limited working proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Climate change impact
    Open Universiteit
    Aug, 2020
    - Nov, 2024
  • Business Economics
    Open Universiteit
    Nov, 2015
    - Nov, 2024
  • Principles of LEAN Management
    Schouten & Nelissen
    Jun, 2014
    - Nov, 2024
  • IMK Effective Team Leadership
    IMK - Instituut voor het Midden- en Kleinbedrijf
    Apr, 2013
    - Nov, 2024
  • Tourist information
    MBO Utrecht
    Mar, 2003
    - Nov, 2024

Experience

  • HealthLink Europe & International
    • Netherlands
    • Medical Equipment Manufacturing
    • 100 - 200 Employee
    • Director Strategic Account Management
      • Sep 2019 - Present

      Responsible for the global client growth & retention through continuous performance measurement, developing and maintaining a long-term relationship with the strategic customers by pro-actively initiating service improvements and an intense cooperation with the clients to build new, mutually benificial customised solutions.

    • Senior Manager Projects & Business Solutions
      • Aug 2014 - Aug 2019

      I create synergy between the business and IT, am responsible for customized end to end Order to cash solutions, new client implementation, ERP and CRM integrations and much more. All projects and activities take place in a multilingual organization executed for clients from all over the world. The clients that I have been working for are looking to outsource all or a piece or their entire order processing, Warehousing, Logistics and financial business in EMEA.

    • Interim Customer Care Director
      • Jun 2018 - Jan 2019

      Responsible for 80+ employees, overseeing the daily workflow. During the interim period I was also responsible for the following:Review, revise draft, implement, and execute policies and procedures to facilitate a quality customer service experience.Review, revise, and establish performance metrics for customer service representatives. Streamline existing and create new service levels and requirements for the department.Assess, and analyze customer feedback.Review, Revise, Develop and implement training and quality assurance programs for new hires and experienced employees.Identifying opportunities for expansions to technology, equipment, and policies that may improve customer service, client and staff retention.Report to the board and act as a liaison between the customer service department and other divisions in the company.Draft and implement the departments budget.

    • Customer Care Team Manager
      • Nov 2010 - Aug 2014

      • Supervise all Order to Cash services and performances for US based medical device manufacturing clients who operate on the EMEA and APAC market. • Supervise a team of 25 people work on personal development provide on the job support.• Monitor and improve the Net Promoter Score.• Initiate and Improve business requirement documents, standard operating procedures and work instructions (LEAN Management).• International business review meetings & business presentations. SOP development.• Client service performance evaluations QBR through customer specific KPI reports.• Investigate cost reduction and upselling possibilities for existing 3rd party suppliers and clients.• Involved in the recruitment of new staff. Monthly assessment and annual appraisal of staff.• Support on Internal & External Quality Audits.• Various Data validation and Data Analysis projects.• Implement an EDI interface between EMEA & APAC offices with a third party logistics supplier inthe same regions providing the client a customized framework of tasks & deliverables. Project monitoring through mutually maintained SIT and UAT scripts• Create and support with internal and external reporting templates (CRM activity tool, KPI, TMS/WMS reporting,Staff budgeting and capacity calculation tool)• Coordinate and lead implementation projects

  • HIOB
    • All round employee / volunteer
      • Aug 2008 - Oct 2010

      International aid agency, non profit organization.- Improving life of the less fortunate in Switzerland by collecting and selling all sorts of goods in local second hand shops.- Support global humanitarian projects by identifying collection offers with enough volume of usable goods for identified projects..- local and international transportThe company initiates, supervises and finances humanitarian projects in developing countries. International aid agency, non profit organization.- Improving life of the less fortunate in Switzerland by collecting and selling all sorts of goods in local second hand shops.- Support global humanitarian projects by identifying collection offers with enough volume of usable goods for identified projects..- local and international transportThe company initiates, supervises and finances humanitarian projects in developing countries.

  • Iris Parc
    • Netherlands
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Chef du Reception
      • May 2006 - Mar 2008

      • Deputy Director• Supervise, assess and appraise Reception staff and Dutch trainee’s, Recruitment of new staff• Database Validation & clean up (CRM data, historical AR, cash flow,)• Overall Front and Back office activities at reception:o Accommodation & Added services sales, complaint handling, AP, AR,• Primary contact person for the main office & all Tour operators• Create a Marketing plan proposal to cover 3 years based on a provided budget • Deputy Director• Supervise, assess and appraise Reception staff and Dutch trainee’s, Recruitment of new staff• Database Validation & clean up (CRM data, historical AR, cash flow,)• Overall Front and Back office activities at reception:o Accommodation & Added services sales, complaint handling, AP, AR,• Primary contact person for the main office & all Tour operators• Create a Marketing plan proposal to cover 3 years based on a provided budget

Education

  • LOI
    Masterclass, Sustainability
    2020 - 2021
  • Tourisme and leisure management
    Middle management, Hotel- en hospitality management
    2001 - 2003

Community

You need to have a working account to view this content. Click here to join now