System Administrator

• Jul 2023 - Present

IT Technical Support

• Jun 2021 - Jul 2023

-Installing Windows, Linux and macOS machines. -Managing Active Directory Users and Groups. -Basic Intune and Azure AD operations. -Troubleshooting hardware and software issues. -Evaluating and maintaining a wide range of computer applications. -Applying IT security tools on end-users machines (anti-virus, encryption(Bitlocker, FileVault, LUKS)) -Configuring and managing backup tools for data and applications. -Support for online meetings and video conferencing such as: Cisco WebEX, Zoom, Microsoft Teams -Network operations within an TPC/IP environment, VPNs, DHCP, DNSs etc. -Troubleshooting network connectivity in LAN/WAN environment. -Working with IT Remote Support tools(Team Viewer, Microsoft Quick Assist etc.) -Acting as the first point of contact for all IT technical queries. -Communicating and providing support for L2 IT teams. -Print and printers management. -Working with ticketing tools(Atlassian JIRA). -Maintaing and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures. Show less

Information Technology Help Desk

• Jan 2019 - Jun 2021

-Installing Windows machines(workstations and laptops).-Managing Active Directory Users and Groups.-Microsoft SCCM (creating and deploying Windows 10 images, Windows 10 Updates and applications needed for end-users, automate processes using Powershell scripting, running weekly/monthly reports).-Excellent knowledge and troubleshooting of legacy MS Office Suites(Outlook, Word, Excel, PowerPoint etc.) and Office365.-Working with a wide variety of hardware assets such as: workstations, laptops, mobile devices(PDAs, mPOSs, mobile printers, finger scanners, mobile scanners, rollscanners), cash registers.-Troubleshooting and resolving hardware and software issues on workstations, laptops and mobile devices.-Working with an internal MDM solution for mobile devices. (monitoring, deploying new applications, updates for existing applications etc.).-Applying IT security tools on end-users machines (anti-virus, encryption) and good understanding of security policies applied in Active Directory.-Testing new hardware and software solutions.-Resolving complex IT tasks.-Writing and documenting procedures for using hardware and applications for both IT members and for end-users. -Communicates with equipment suppliers and as well with partners who offer support and service in order to optimize the processes or to unblock some current situations that hinder the activity of the IT department as well as the company's.-Maintaining IT stocks and doing basic SAP operations.-Print and printers management.-Network operations within an TPC/IP environment, VPNs, DHCP, DNSs etc.-Working with IT Remote Support tools such as: Team Viewer, IntelliAdmin etc.-Working with an internal ticketing tool.-Maintaing and consistently demonstrates a general knowledge of companyguidelines, processes, practices and procedures. Show less

Account Executive

• May 2018 - Dec 2018

-Addressing and resolving key clients’ complaints.-Developing and sustaining solid relationships with key clients that bring in the most income for the company.-Acting as the main point of contact between key clients and internal teams.

Call Center Representative

• Sep 2016 - May 2018