Business Development Executive

• Feb 2022 - Present

Head of Client Success

• Feb 2022 - Present

Customer Success Manager - Europe

• Apr 2020 - Feb 2022

Subject Matter Expert

• Jun 2019 - Apr 2020

Subject Matter Expert for Robotic process automation at NCR Corporation.

SWS Team Lead

• 2016 - Apr 2020

Leads Software Support team of 100+ peopleLeads projects of higher complexityCommunicates the status of projects to the leadership team and key stakeholders external to the department.Direct POC for VIP clients, damage control.

Aloha SWS Specialist level III, Services Enablement

• Feb 2016 - Aug 2016

• Services enablement• Connecting to sites remotely and determining issues. • Troubleshooting Software and Hardware issues. • Solving compatibility issues with Aloha software and Windows OS.• Creating CMD Batch files for work automate. • Network Maintenance, Creating IP Scheme • Working on problems with End Users and their Corporate IT• Following up on aging issues • Various productivity reporting.

Business Sales Representative

• Dec 2015 - Feb 2016

● Managing, supporting and delivering commercially compelling product solutions to clients ● Building knowledge of and capability in the resp. markets ● Growing revenues through deepening existing customer relationships and widening the client base. ● Managing, supporting and delivering commercially compelling product solutions to clients ● Building knowledge of and capability in the resp. markets ● Growing revenues through deepening existing customer relationships and widening the client base.

Loan Officer

• Oct 2012 - Sep 2013

Meet with applicants to obtain information for loan applications and to answer questions about the process. Meet with applicants to obtain information for loan applications and to answer questions about the process.

Promoleader

• 2010 - 2012

● Sales of Candy Hoover products in white goods ● Competent, professional assistance and advice to existing customers ● Attract new customers ● Sales Planning in coordination with Sales / Product Manager ● Monitor market trends, competitor products and promotions ● Reporting ● Assist in training initiatives of sales reps to enhance expertise and product knowledge ● Contributing to the professional position the brand as Topbrand ● Ensure presence of Candy Hoover brands in-store, maximising exposure and customer awareness Show less

It adminstrator

• Aug 2008 - Aug 2009

● Manage the company's WAN, implements network security ● Create a firewall ● Setting up new users and managing backup, security and passwords ● Customizing the network to an individual company's needs by connecting the necessary hardware and software to the network. ● Responsible for maintaining the company's IT network, servers and security systems ● Interacts with internal and external clients ● Oversees troubleshooting, systems backups, archiving and provides expert support when necessary ● Responds to escalated help desk issues ● Manage the purchasing of all software, hardware and other IT supplies Show less