Experience

OSI

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Owner

  • Dec 2021 - Present



A1 Bulgaria

• Bulgaria
• Telecommunications
• 700 & Above Employee

• • Jun 2021 - Dec 2021

• • Apr 2021 - Jun 2021



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Operations Team Manager

  • Oct 2020 - Apr 2021



Methodia

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• • Jul 2019 - Aug 2020

  1. Participated in ongoing projects as knowledge holder and consultant2. Acted as a freelance SAP FiCO consultant3. Took over caring for my one-year-old son until he was old enough to attend daycare and then through the pandemic lockdown

• • May 2018 - Jul 2019

  1. Internal SAP FICO MM SD PS Consultancy-acted as a POC for the business organization-performed system configurations-performed testing and troubleshooting of software and business problems-provided ongoing training to business users to optimize system usage-administered integrations between SAP and other applications-performed various data checks using SQL queries to compare databases-led the communication with external vendors when extra help was needed-processed service requests and incidents to achieve SLAs and KPIs-trained newjoiners to the SAP administration team2.IT Project Management-worked on RFP process documents, participated in pre-sales meetings to demo systems and present functionalities-performed detailed business analysis to deliver estimations on individual tasks, stories, epics, using Jira and Confluence-consulted senior developers to decide upon the best strategy for implementation-liaised to the PMO unit to approve the scope, timeframe and budged for the project-negotiated offers with clients-closely monitored progress throughout the development stage over the daily standups, burndown charts, EVM files-acted as the client's POC throughout the whole development lyfecycle-designed test scenarios and held acceptance tests with the client-organized new functionality upload so that the business experiencess less downtime3.Operational management-coordinated a team of 4 consultants and 2 developers-facilitated application support - billing, accounting, financial, sales and cost planning-acted as an escalation point for clients-tracked progress and reported back on SLAs and KPIs-gathered actionable feedback on process improvement Show less



KLEAR

• Bulgaria
• Financial Services
• 1 - 100 Employee

• Business Development

  • Jun 2017 - Mar 2018

  -create opportunities for and establish B2B2C partnerships -engage and re-engage with new and existing customers -generate constructive feedback to be used in the decision making for developing the platform -create opportunities for and establish B2B2C partnerships -engage and re-engage with new and existing customers -generate constructive feedback to be used in the decision making for developing the platform



TELUS International Bulgaria

• Bulgaria
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Operations Manager

  • Oct 2015 - Jun 2017

  - leading a customer support project for an online-based sports game - managing a team of 30+ people spread across 8 languages - coach and drive the team to achieving the quality, productivity and CSAT KPIs - setup and implement internal policies and procedures to be followed in order to improve team performance - making sure team engagement is above average - keep track and control the project's financial performance - leading a customer support project for an online-based sports game - managing a team of 30+ people spread across 8 languages - coach and drive the team to achieving the quality, productivity and CSAT KPIs - setup and implement internal policies and procedures to be followed in order to improve team performance - making sure team engagement is above average - keep track and control the project's financial performance



Coca-Cola HBC

• Switzerland
• Food & Beverages
• 700 & Above Employee

• • Jul 2015 - Oct 2015

  - validating and approving purchasing requisitions against internal policies and procedures- process transition for CCHBC Bulgaria - initial process development, setup and implementation

• • Feb 2014 - Jul 2015

  - managing SAP Material master data within SAP ERP system- process transition for local master data CCHBC Ireland- part of various Lean Six Sigma projects targeting process optimization and cost reduction- coordination of an all-across process within the CCHBC environment



TELUS International Bulgaria

• Bulgaria
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Care/Support Specialist

  • Jun 2012 - Feb 2014

  - part of a 24/7 customer support team for a worldwide renounced car rental company - providing initial training to new team members - supporting the largest GB corporate accounts (e.g. Mercedes - Benz) - coordinating with associated GB companies - providing adequate solutions to unconventional problems - part of a 24/7 customer support team for a worldwide renounced car rental company - providing initial training to new team members - supporting the largest GB corporate accounts (e.g. Mercedes - Benz) - coordinating with associated GB companies - providing adequate solutions to unconventional problems



Home2U International

• Bulgaria
• Real Estate
• 1 - 100 Employee

• Real Estate Agent

  • Aug 2011 - Jan 2012

  - developing a local business under "Home2u" as a brand - self-managing time and appointments - communication with current and potential new clients - conducting sales presentations - contract negotiations - frequently analysing the local real estate market, aiming to provide relative feedback to the customers - developing a local business under "Home2u" as a brand - self-managing time and appointments - communication with current and potential new clients - conducting sales presentations - contract negotiations - frequently analysing the local real estate market, aiming to provide relative feedback to the customers