Experience

Crypto.com

• Singapore
• Financial Services
• 700 & Above Employee

• Payments Manager

  • Nov 2021 - Present



TIS (Treasury Intelligence Solutions)

• Germany
• Software Development
• 200 - 300 Employee

• Customer Success Operations Manager

  • Jul 2021 - Nov 2021



Paysafe

• United Kingdom
• Financial Services
• 700 & Above Employee

• Payments Team Leader

  • Jul 2018 - Jul 2021

  •Alternative payment methods implementation and servicing. •Security checks of all outgoing payments. •Card issuing programs integration. •Migration of issuing and acquiring business processes

• Payment Specialist

  • Dec 2016 - Jun 2018

  •Responsible for daily payments processing, monitoring and accounting of payments and handling internal and external payments related enquiries •Ensuring collection, distribution and archiving of all outstanding daily bank statements •Processing merchants’ withdrawals and deposit on a daily basis •Upload/create statements with bank transfer payments in the company’s back-office system •Implementing and serving card issuing programs and payments related to them •Providing internal… Show more •Responsible for daily payments processing, monitoring and accounting of payments and handling internal and external payments related enquiries •Ensuring collection, distribution and archiving of all outstanding daily bank statements •Processing merchants’ withdrawals and deposit on a daily basis •Upload/create statements with bank transfer payments in the company’s back-office system •Implementing and serving card issuing programs and payments related to them •Providing internal support to reconciliation and banking teams in Sofia and Calgary •Assisting in identifying areas of development of the provided service



AIG

• United States
• Insurance
• 700 & Above Employee

• Quality Analyst

  • Nov 2015 - Dec 2016

  •Organize and participate in QA processes in order to ensure compliance, facilitate training sessions •Provide and perform Feedback & Monitoring •Conduct 1:1 coaching sessions with employees and team leaders •Supply reports based on statistics, set goals and track progress •Responsible for identifying & assigning monthly QA quotas using defined risk-based methodology, escalate gaps/issues where identified, including recording any approved exceptions or identified… Show more •Organize and participate in QA processes in order to ensure compliance, facilitate training sessions •Provide and perform Feedback & Monitoring •Conduct 1:1 coaching sessions with employees and team leaders •Supply reports based on statistics, set goals and track progress •Responsible for identifying & assigning monthly QA quotas using defined risk-based methodology, escalate gaps/issues where identified, including recording any approved exceptions or identified breaches •Provide audit information as requested by internal and external audit parties •Create presentations and ad hock reports

• Payment Specialist

  • Aug 2014 - Oct 2015

  •Assisted in migration of processes related to account payables from the relevant UK team to the shared service center in Sofia. Facilitated training sessions for the local team •Review and control invoices for appropriate documentation and approval prior to payment •Validation and settlement of expense/indemnity payments •Data analysis •Registration of First Notification of Loss •Assist Team Leader with production of management information / reporting where required