Stefan Hamburger
Service Operations Centre Analyst / IT Operations Analyst at Menulog- Claim this Profile
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Bio
Credentials
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AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Jun, 2023- Nov, 2024
Experience
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Menulog
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Australia
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Food and Beverage Services
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300 - 400 Employee
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Service Operations Centre Analyst / IT Operations Analyst
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Feb 2023 - Present
My team is responsible for the primary operation & availability of JUST EATs platforms and services around the world. We are responsible for identifying and resolving issues in production (ideally before they become visible to customers) and working with the wider engineering community to ensure we chase down and mitigate areas of risk. Our responsibilies include:- Monitoring our production environments and reacting fast to prevent or reduce customer visible impact.- Accurate Escalation of incidents when required.- Communication of production issues to key stakeholders.- Troubleshooting, reproducing and mitigating issues in our production environments.- Incident management of high severity issues impacting our sites and services.- Supporting service prior to go-live through pre-launch reviews.- Participating in Wargames to test our operational response and identify areas of weakness in our platforms.- Acting as central point of contact for communications and accountability in resolving issues.- Provide tier 1 & 2 support as Subject Matter Experts for business operations teams.- Using ITIL practices to control risk to production software systems.- Create knowledge base infrastructure and articles. Show less
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End User Computing Technician
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Aug 2021 - Apr 2023
Responsible for supporting internal staff with all IT related questions and issues for mainly Menulog (AU/NZ), and also the global company (Just Eat Takeaway). Responsibilities include:- Actively working through the IT Jira tickets queue- Staffing the physical IT helpdesk to assist staff with any IT questions or issues- Staffing the Slack global IT support channel and assisting with any IT questions or issues- Resolving system access issues and requests- Hardware (laptop and mobile phone) and software troubleshooting- Assisting new starters and providing them with an imaged laptop and running IT inductions- Processing company leavers by revoking their system access, getting their equipment returned and resetting/wiping any equipment that is returned Show less
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All IT Services
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Australia
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Information Technology & Services
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1 - 100 Employee
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Systems Administrator / IT Helpdesk Support
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Oct 2020 - Aug 2021
All IT Services is a managed service provider (MSP). We provided IT support for a range of different small, medium and large businesses, each with a unique IT setup and operation. Key responsibilities included: - Providing remote and on-site IT support as needed to a range of small businesses and very large enterprises. - Setting up new users with IT accounts in Office 365, Windows Server AD or Azure AD, and imaging computers as required - Resolving technical issues as they arise in the ticketing system - Monitoring clients in PRTG to manage network stability and minimise downtime - Providing top-notch customer service by providing regular updates and only closing tickets after following up with the client Show less
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Blue Chip Auto
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Five Dock, Sydney
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Sales Representative
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Apr 2016 - Oct 2020
Key responsibilities • Sales, Customer Service, Office and Accounts Administration, CRM Management, Website Maintenance & Improvements Key responsibilities • Sales, Customer Service, Office and Accounts Administration, CRM Management, Website Maintenance & Improvements
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Vintage Cellars Australia
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Australia
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Retail
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1 - 100 Employee
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Sales Floor Team Member
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Mar 2012 - Mar 2016
Roles included sales, customer service, money handling, cleaning, staff training, and inventory management such as ordering and receipting stock. Roles included sales, customer service, money handling, cleaning, staff training, and inventory management such as ordering and receipting stock.
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McDonald's
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United States
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Restaurants
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700 & Above Employee
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Team Member
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Jan 2009 - Aug 2011
Roles included cooking, assembling food, cleaning and face-to-face customer service. Roles included cooking, assembling food, cleaning and face-to-face customer service.
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Education
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2012 - 2017
Macquarie University
Bachelor of Commerce, Major in Marketing & Minor in Human Resource Management -
International House
Cambridge Certificate in Teaching English to Speakers of Other Languages (CELTA) -
Emanuel School
High School Certificate (HSC)
Community
