Experience

Playtika

• Israel
• Computer Games
• 700 & Above Employee

• QA Engineer and Scrum Master

  • Oct 2023 - Present

  I was promoted to Scrum Master and also continue my responsibilities as a QA Engineer.The additional Scrum Master responsibilities are:-Holding daily meetings-Assigning tasks to each member of the team-Creating prediction plans and monitoring the progress thought sprints, raising any possible risks-Holding retro and grooming meetings-Understanding each role and task of every team member-Ensure transparency in the team activities, making sure everyone is aligned-Present our team progress to business after each sprint Show less

• QA Engineer

  • Jan 2022 - Oct 2023

  Position - Manual QA Engineer machine factory departmentI need to make sure that the development of the slots goes smooth from the start of development, till they reach production and even any incidents that appear in productionOther activities include regression, weekly deployments, crash monitoringThe environment is very dynamic with changes in processes/tools happening frequently

• Customer Service Specialist

  • Mar 2020 - Jan 2022

  Clients contact support via livechat or emails regarding technical difficulties, general complains and misunderstandings. The game I work on Caesars Slots is very dynamic, constantly having to adapt to the daily changes, making presenting information in an easy to understand way a key factor in keeping customer satisfaction. Troubleshooting and correctly identifying technical difficulties; when required, bring up the issue to the proper department;Working in morning, day and night shifts;Assure customer retention and actively manage complaints;Committing to the team results by accomplishing the given common tasks. Show less



Saint James Backpackers

• Hospitality
• 1 - 100 Employee

• Receptionist

  • Jul 2019 - Sep 2019

  I worked an internship as a Receptionist at Saint James Backpackers. The work program was on shifts and I was checking in/out customers, making sure that the rooms are ready and preparing the breakfast/dinner. I worked an internship as a Receptionist at Saint James Backpackers. The work program was on shifts and I was checking in/out customers, making sure that the rooms are ready and preparing the breakfast/dinner.



ALTEX Romania

• Romania
• Retail
• 700 & Above Employee

• Customer Support Specialist

  • Aug 2018 - Jul 2019

  Call Center - returns and order status Managing each customers complaints efficiently, making sure that their requests get to the courier, appropriate shop or storage facility Handling return requests and statuses Call Center - returns and order status Managing each customers complaints efficiently, making sure that their requests get to the courier, appropriate shop or storage facility Handling return requests and statuses



Wed-Market.com

• Bucureşti, România

• Website Administrator

  • Apr 2017 - Aug 2018

  At this job I was searching for new partners to join the platform, translating the Bulgarian site into Romanian, contacting clients, searching for bugs on the site, etc. At this job I was searching for new partners to join the platform, translating the Bulgarian site into Romanian, contacting clients, searching for bugs on the site, etc.



MEGA IMAGE - Ahold Delhaize Group

• Romania
• Retail
• 700 & Above Employee

• Cashier

  • Mar 2017 - Apr 2017