Experience

Yource Bulgaria

• Bulgaria
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Managing Director

  • Jan 2005 - Present

  Sofia, Bulgaria Yource Bulgaria is an international contact center focused on the European market and part of the international Yource Group. We provide the best customer experiences in all European languages - with the option for both native and non-native speakers. Certified ISO 18295-1:2017. We are providing the following services to our clients: ✅ 5-star customer service and inbound sales experiences ✅ Highly converting outbound sales campaigns ✅ Appointment setting until full agendas… Show more Yource Bulgaria is an international contact center focused on the European market and part of the international Yource Group. We provide the best customer experiences in all European languages - with the option for both native and non-native speakers. Certified ISO 18295-1:2017. We are providing the following services to our clients: ✅ 5-star customer service and inbound sales experiences ✅ Highly converting outbound sales campaigns ✅ Appointment setting until full agendas are reached ✅ Taking over administrative tasks Working with Yource Bulgaria, you can expect: ✅ Belgian management with years of experience ✅ Very dynamic up- and downscaling of teams ✅ 300 seats in our new state-of-the-art office in Sofia ✅ Native and non-native speakers of all European languages 💻 Find out more at https://www.yource.cc/ https://www.yourcebulgaria.cc/ Show less



MyQM

• Belgium
• Software Development
• 1 - 100 Employee

• Co Founder

  • Oct 2015 - Present

  Belgium / Bulgaria We believe that the best way to improve contact center quality is by creating ambassadors of your companies through your agents, and quality monitoring is a must in achieving this goal. With MyQM we have made quality monitoring more efficient, interactive and fun for both Quality Controllers and Contact Center Agents than ever before. Our platform is the solution that will help any contact center team to improve their performance with the following mindblowing features and… Show more We believe that the best way to improve contact center quality is by creating ambassadors of your companies through your agents, and quality monitoring is a must in achieving this goal. With MyQM we have made quality monitoring more efficient, interactive and fun for both Quality Controllers and Contact Center Agents than ever before. Our platform is the solution that will help any contact center team to improve their performance with the following mindblowing features and services: ✅ State-of-the-art integrated Quality Monitoring platform as SaaS solution ✅ AI-technology hat helps coaches monitor more calls in less time ✅ Collect customer feedback automatically after every interaction ✅ External call/email auditing services in French, Dutch and English 💻 Find out more at https://www.myqm.io/ Show less



Eurossel Consulting & Media AD (Holding Company)

• Co-Owner

  • Aug 2009 - Present

  Sofia, Bulgaria Shareholder in 2 companies: Yource Bulgaria AD and Elittro OOD



Elittro Ltd.

• Executive Director

  • Jan 2005 - Present

  Sofia, Bulgaria Recruitment services in the Bulgarian market and cross-border staffing



Rossel Media Bulgaria JSC

• Executive Director

  • Oct 2008 - Dec 2017

  Sofia, Bulgaria Free sheet media "Anonce", weekly distribution, 250.000 copies distributed in 25 Bulgarian cities. Project in partnership with the Group Rossel Belgium (www.rossel.be)



IMRO Ltd.

• Executive Director

  • Dec 2002 - Jan 2005

  Sofia, Bulgaria The first foreign contact center on the Bulgarian market. Started as a delocalization of a Belgian in house service center.



City Call Belgium NV

• Executive Director

  • Jan 2000 - Dec 2002

  Ghent, Belgium Telecom reseller on the Belgian market

• Managing Director

  • Jan 1999 - Jan 2000

  Ghent, Belgium Telecom reseller on the Belgian market