Experience

Moxa
• Business Consulting and Services
• 1 - 100 Employee
• Technical Support Engineer (Computer)

  • May 2021 - Present

OpenText
• Canada
• IT Services and IT Consulting
• 1 - 100 Employee
• Principle Product Specialist

  • Mar 2014 - May 2021


NetApp

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer

  • May 2011 - Feb 2014

  Clustered Data ONTAP, Virtualisation Clustered Data ONTAP, Virtualisation



Acronis

• Switzerland
• Software Development
• 700 & Above Employee

• Support Expert

  • Jun 2008 - Apr 2011

  Technical Support for Enterprise Backup Products – Focus on Linux, SDK, Virtualisation Technical Support for Enterprise Backup Products – Focus on Linux, SDK, Virtualisation



Open-E

• Software Development

• Customer Support

  • Dec 2007 - Apr 2008

  Technical Support for Open-E NAS, iSCSI & FibreChannel Products Technical Support for Open-E NAS, iSCSI & FibreChannel Products



Microsoft Deutschland GmbH

• Customer Support Cluster and Printing

  • Dec 2005 - Nov 2007

  Technical support for premier customers in the area of Microsoft Windows Cluster Service, Windows printing, Windows SAN configurations for Germany, Austria and other EMEA Countries. Using Debugging tools for Windows to analyze user mode and kernel mode dumps. Perfmon logs Wireshark / Netmon and other internal and external diagnose tools Technical support for premier customers in the area of Microsoft Windows Cluster Service, Windows printing, Windows SAN configurations for Germany, Austria and other EMEA Countries. Using Debugging tools for Windows to analyze user mode and kernel mode dumps. Perfmon logs Wireshark / Netmon and other internal and external diagnose tools