Steed Harper

Adjunct Instructor at California Institute of Arts & Technology
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Chula Vista, California, United States, US

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Certificate of Completion: Conflicts of Interest (Collection)
    Collaboration Cypherworx
    May, 2019
    - Oct, 2024
  • Certificate of Completion - Harassment Prevention Training (PS)
    Collabornation Cypherworx
    Jan, 2018
    - Oct, 2024
  • Higher Education Compliance: Family Educational Rights and Privacy Act (FERPA)
    Collabornation Cyperworx
    Dec, 2017
    - Oct, 2024
  • Sexual Harassment Prevention for Employees
    Collabornation Cypherworx
    Dec, 2017
    - Oct, 2024
  • IC3 Computing Fundamentals
    Certiport - A Pearson VUE Business
    Mar, 2017
    - Oct, 2024
  • IC3 Living Online
    Certiport - A Pearson VUE Business
    Mar, 2017
    - Oct, 2024
  • National Career Readiness
    ACT
    Mar, 2017
    - Oct, 2024
  • CPR and First Aid Training
    Do it Right!
    Nov, 2013
    - Oct, 2024

Experience

  • California Institute of Arts & Technology
    • United States
    • Higher Education
    • 100 - 200 Employee
    • Adjunct Instructor
      • Sep 2017 - Present

      •Creating curriculum, lesson plans and instructor guides. •Providing classroom learning, online learning and lab learning. •Configuring classrooms with equipment and teaching aids. •Working with various learning platforms including Adobe Connect. •Providing student support via telephone and email. •Tracking grades and attendance and providing updates to the registrar on a weekly basis. •Attending faculty meetings, open houses and student/instructor events. •Creating curriculum, lesson plans and instructor guides. •Providing classroom learning, online learning and lab learning. •Configuring classrooms with equipment and teaching aids. •Working with various learning platforms including Adobe Connect. •Providing student support via telephone and email. •Tracking grades and attendance and providing updates to the registrar on a weekly basis. •Attending faculty meetings, open houses and student/instructor events.

  • Apple
    • Indonesia
    • Software Development
    • 1 - 100 Employee
    • Specialist
      • Aug 2016 - Present

      •Delivered optimal customer service through professionalism and product knowledge. •Designed and delivered solutions-based sales demos and presentations. •Trained new hire team members on selling Apple hardware. •Provided effective demos and presentations in a variety of environments. •Built a community of loyal Apple customers. • Maintained the Apple Store in accordance with Apple standards. •Delivered optimal customer service through professionalism and product knowledge. •Designed and delivered solutions-based sales demos and presentations. •Trained new hire team members on selling Apple hardware. •Provided effective demos and presentations in a variety of environments. •Built a community of loyal Apple customers. • Maintained the Apple Store in accordance with Apple standards.

  • ITT Technical Institute
    • Higher Education
    • 700 & Above Employee
    • Chair, School of Drafting and Design
      • Jun 2015 - Sep 2016

      • Manages program and instructional staff within the Drafting and Design Department. • Ensures proper instruction and delivery of curricula, and ensures that the learning environment meets the curricula requirements. • Communicates performance expectations to instructional staff, monitors performance (including conducting classroom observations), analyzes key performance indicators, provides coaching and feedback, evaluates performance and recommends corrective actions. Facilitates faculty concern resolution. • Assists Dean in the creation of academic goals and objectives for the campuses’ Institutional Effectiveness Plan. • Develops and coaches faculty in the achievement of goals and objectives. • Makes recommendations to the Dean regarding the selection, retention, and assignment/ scheduling of faculty. • Assists the Dean in determining classroom equipment and instructional staffing needs. • Manages orientation, training and development of faculty. • Conducts regular faculty meetings to discuss policies and procedures. Monitors faculty to ensure compliance with policies and procedures. • Serves as curriculum resource for students and faculty. • Conducts regular curriculum meetings to inform faculty about new and revised curriculum, courseware, and teaching materials; solicits feedback regarding curriculum. • Monitors student grades and attendance to ensure accuracy and compliance with policies and procedures. • Coordinates relevant certification programs and student professional associations at the campus. • Promotes student enrollment growth in assigned school of study by participating in the campuses’ re-entry program, implementing retention initiatives, attending campus events, and involvement in community and professional organizations and events. • Completes professional development activities to maintain subject matter expertise in accordance with standards and/or as assigned. Show less

    • Computer Drafting and Design Instructor
      • Dec 2009 - Jun 2015

      •Information Technology Instructor for the School of Drafting and Design: CD140/DT1210 Rapid Visualization, IT212 Broadcast Graphics, VC210 Modeling in 3D, IT309 Animation I, IT311 Animation II, IT107 Instructional Design, VC220 Graphic Design Production Process, CD 320 Basic Design Theory & Methods and IT312 Multimedia Development Capstone.•Teaches material from approved curriculum and develops daily lesson plans to include instructional aids. •Participates in school retention initiatives by providing regular, accurate, and timely feedback to students and the school concerning academics, behavior, attendance, etc. •Motivates students to actively participate in all aspects of the educational process. •Completes professional development and in-service activities in accordance with college standards. •Maintains expertise in subject area and recommends improvements in curriculum design. •When possible, participates in core course academic support programs, certification programs, and student professional associations. Show less

  • DeVry University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Visiting Professor
      • Feb 2012 - Feb 2015

      •CIS407A Web Application Development with Lab. •Develops and provides students with an approved DeVry University syllabus that follows a template established by the local campus, and which includes the terminal course objectives. •Organizes, prepares, and regularly revises and update all course materials. •Uses appropriate technological options for online technologies and course-related software, including Websites, e-mail, and online discussions for preparing the course and making it accessible to students. •Models effective oral and written communications that engage the students, provide clarity, and improve student learning. •Sets clear expectations for the course by publishing course terminal objectives, assignment/examinations dates, and weight the distribution of various evaluation categories. •Ensures that the content and level of material included on exams correspond to the course terminal objectives. •Demonstrates consistency and fairness in the preparation and grading of exams, and provide timely feedback to students. Show less

  • Verizon Wireless
    • United States
    • Retail
    • 1 - 100 Employee
    • Retail Customer Support
      • Oct 2004 - May 2011

      •Maintain retention by assisting customers with renewals and upgrades. •Responsible for educating customers on all Verizon products and services including: accessories, handsets, and enhanced services. •Demonstrate equipment functions and network capability. •Set up and test all broadband equipment sold to customer before they leave the store to insure customer satisfaction. •Meet monthly sales quota •Provide memorable and courteous customer service to each guest that enters retail location. •Greet and assist customers with the check-in kiosk. •Maintain Merchandise Display walls and fixtures by replenished stores collateral and rearranging products according to plan-a-gram •Data Specialist for Stonecrest retail location (August 2005 – 2006) •Processed general cash wrap procedures: Prepared daily deposits for pick up, funds exchange, and nightly paperwork for filing and auditing •Assist all new personnel with training and product education Show less

  • T-Mobile
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Retail Sales Representative
      • Jun 2004 - Oct 2004

      •Product knowledge of all hand held wireless devices, broadband cards, wi-fi and other miscellaneous services offered by company. •Responsible for monthly quota acquisitions and contract renewals. •Assist customers in buying decisions by providing education and training to all services provided by T-Mobile. •Continuing education on all products and be informed of competition sales and promotions to stay competitive in a consistently changing industry. •Cold calling and visiting local businesses to promote T-Mobile line of telecommunication services. •Attend and participate in required monthly sales events to increase traffic in assigned retail location. •Cash handling and daily preparation of deposits that needed to be dropped of at local bank branch office. Show less

  • AT&T Mobility
    • United States
    • Retail
    • 1 - 100 Employee
    • Communication Specialist
      • Nov 1999 - Jun 2004

      •Consistently met or exceeded assigned monthly sales performance goals (50 Activations, $2500 in Accessories, and a 45% feature attachment) •Maintained in depth knowledge of all AT&T Wireless products, services, promotions and advertising •Generated and followed-up on leads to increase customer traffic into the retail store •Mystery Shop Program 97% (March 2004) & 95.5% (August 2000) •Opened new retail location in Clairemont Mesa, San Diego (November 2001) •Received the Solution is You Award-highest level of customer service (May 2001) •Top Team % to Quota Award 1st place (December 2000) & Top Team to Quota Net Award 1st place (4th Quarter 2000) •Top Business Control Award (4th Quarter 2000) •Trained new personnel on product and software applications •Assisted San Diego market transition from GTE Wireless to AT&T Wireless •Successfully managed client base through network infrastructure transition •Promoted to San Diego Floater Position (July 2000) Show less

  • Gateway
    • Nigeria
    • Mobile Gaming Apps
    • 1 - 100 Employee
    • Sales Representative
      • Dec 1999 - Jan 2001

      •Advanced knowledge of Gateway line of consumer, business, and enterprise computers and servers. •Assist customers with configure to order computer systems built to specification. •Promote in-house educational training classes provided by gateway to increase client’s familiarity with product. •Promote hardware/software bundle packages and extended warranty options to increase sales revenue. •Responsible for client sales quotes, ordering, and customer follow up after the sales to insure customer satisfaction. •Required consistent product trainings in-store or via internet to stay abreast of continuing training and configuration options available to customers. •Assist with Tier one trouble shooting to identify and rectify problems that prevent normal computer start-up and running operation. Show less

  • Office Depot
    • France
    • Retail Office Equipment
    • Business Machine Specialist
      • Nov 1998 - Nov 1999

      •Increased wireless sales percentage by 109% •Ranked number one in the district for highest number of Protection plans (1400 units sold, $33,000, 16.5% attachment) •Ranked number one in the district for CTO’s (Configure to Order) systems •Extensive product knowledge and training in wireless, computers and office related equipment •Employee of the month (February 1999) •Programming and operation of wireless phones and services including (NEXTEL, GTE, SPRINT, SKYTEL, & PACIFIC BELL) •Excellent clerical and organizational skills Show less

  • Circuit City
    • Technology, Information and Internet
    • 700 & Above Employee
    • Consultative Sales Representative
      • Feb 1994 - Nov 1998

      • Awarded hero pins on three occasions from Richard Sharp (President of Circuit City) for excellence in customer service • Employee of the month (June 1998) • Consistently awarded Presidents club for excellence in sales performance • Century Club Award (Extended Service Plan sales) March 1998 • Trained new personnel • Extensive product knowledge and training of advance consumer electronics including (computers, wireless phones, personal portables, and audio products) • Cross trained certification in (Wireless, ACE, Computers, Audio, and Appliances) Show less

  • Bank of America
    • United States
    • Banking
    • 700 & Above Employee
    • Data Entry
      • Aug 1997 - Nov 1997

      •Data entry of customer credit information to be evaluated and returned with credit risk and approval for mobile home sales. •Exceeded required average input of 80 credit applications per hour based on call center input average. •Assist collections department with contacting customers in default or recovery to collect outstanding payments or assets. •Familiarity of zip-code lookup to expedite credit approval process for incomplete credit applications. •Fax back completed denied/approved credit applications to nationwide dealers on a timely basis. •Excellent clerical and cleanliness of assigned cubical. Show less

  • Radio Shack
    • United States
    • Retail
    • 200 - 300 Employee
    • Retail Sales Representative
      • Jan 1994 - Feb 1994

      •Product knowledge of all Tandy computer, video, audio and personal portable electronics. •Meet and exceed monthly sales quota. •Proficient in wireless devices, programming, and services including: mobile, Trans-mobile, transportable, and mobile car installations. •Knowledge of audio/mobile audio/ and video hook-ups and installation. •Provide expertise advice on audio system configurations and accessories. •Assist local students with required parts and equipment to complete school science projects. •Assist customer with watch battery replacement and wristwatch link adjustments. •Required cash handling and daily deposit preparation. Show less

  • Silo
    • United States
    • Internet Publishing
    • Sales Representative
      • Nov 1993 - Dec 1993

      •Required expertise in all brand name computer and small electronic and telecommunication products. •Meet and exceed monthly quota of computer systems. •Exceed expectations with warranty attachment rate of all computer and electronics sold. •Responsible for the pick up and delivery of high ticket priced items in main warehouse sold to customer to insure customer satisfaction. •Responsible for cleanliness and upkeep of assigned department. •Cash register operation and daily deposit. Show less

  • Robinsons-May
    • Retail
    • 1 - 100 Employee
    • Retail Sales
      • Aug 1993 - Nov 1993

      •Sales representative for men’s Clothing Department. •Responsible for meeting and exceeding daily sales quota of men’s suits, casual clothing, sports apparel and accessories. •Assist, recommend, and help coordinate proper clothing ensembles to persuade customers in making purchase. •Insure proper end cap and isle merchandising based on corporate provided plan o' grams. •Increase retail sales by promoting and subscribing new customers to department store credit card. •Responsible for assigned cash register and daily deposit preparation. Show less

  • AT&T Phone Center
    • Sales Representative
      • Mar 1993 - Aug 1993

      •Complete and thorough training in all AT&T products and services. •Required working knowledge of repair and installing and converting hardwire lines to RJ-11 Jacks in residential homes. •Assist customers with warranty replacements, shipping/receiving of defective products, provided claim numbers, and contact customers for repair pick-ups. •Promote and recommend telephone Lease services. •High expertise in all AT&T’s 4000 and 5000 line or cordless handset and land line telecommunication products. •High expertise in the sale, configuration, and set up of AT&T Merlin business multiline switchboard and telephone handset options. •High expertise in all Merlin operator quality fiber optic headsets. •Product expert for new AT&T videophone and AT&T “EO” Tablet. •Consistently meet and exceeded monthly sales goals. •Responsible for monthly inventory and product reconciliation. •Required to attend monthly out of city trainings to enhance product knowledge of new and up coming products. •Assigned cash register operation and prepare daily deposit. Show less

  • Sears, Roebuck and Co.
    • United States
    • Retail
    • Retail Sales Representative
      • Aug 1990 - Mar 1993

      •Promoted to Office Center July 1992 -Advance Product knowledge of computer equipment, telecommunications and office equiment. -Responsible for maintaining stores appearance and collateral. •Promoted to Replenishment Team - December 1991 •Promoted to Brand Central- Computers and Telecomm - December 2000 -Responsible for product knowledge of compter and telephone equipment. •Will call department 1990 -Merchandise pick-up - Processed returns -customer service •Promoted to Office Center July 1992 -Advance Product knowledge of computer equipment, telecommunications and office equiment. -Responsible for maintaining stores appearance and collateral. •Promoted to Replenishment Team - December 1991 •Promoted to Brand Central- Computers and Telecomm - December 2000 -Responsible for product knowledge of compter and telephone equipment. •Will call department 1990 -Merchandise pick-up - Processed returns -customer service

  • The Wendy's Company
    • United States
    • Restaurants
    • 700 & Above Employee
    • Food Preparer
      • Jan 1990 - Jul 1990

      •Assemble food according to company specification •Casher •Grill and Oven Operator •Responsible for maintaining the cleanliness of Restaurants' interior dinning room, kitchen and stock room. •Assemble food according to company specification •Casher •Grill and Oven Operator •Responsible for maintaining the cleanliness of Restaurants' interior dinning room, kitchen and stock room.

Education

  • Coleman University
    Masters, Information Systems Management
    2008 - 2009
  • ITT Technical Institute
    Bachelors, Digital Entertainment & Game Design
    2007 - 2008
  • ITT Technical Institute
    Associates, Information Technology - Multimedia
    2004 - 2007
  • ART Instruction School
    Certificate of Completion, Fundamentals of Art
    1992 - 1995
  • ACT
    ACT National Career Readiness Certificate
    2017 -
  • National City Adult School
    Certificate of Completion, Computer Applications - Microsoft Office 2013
    2017 -
  • National City Adult School
    Certificate of Completion, Computer Applications - Microsoft Office 2010
    2016 -
  • South Western College
    Associates of Arts, Graphic Design
    1991 -

Community

You need to have a working account to view this content. Click here to join now