Stavroula Kalaitzidou
Technical Writer at MyQ- Claim this Profile
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Greek Native or bilingual proficiency
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English Native or bilingual proficiency
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German Elementary proficiency
Topline Score
Bio
Credentials
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Windows MS Office (Word, Excel,Access, Power Point, Outlook)
ECDL
Experience
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MyQ
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Czechia
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Software Development
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1 - 100 Employee
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Technical Writer
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Jan 2020 - Present
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Technical Writer
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Dec 2016 - Dec 2019
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Account Specific Trainer
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Jun 2015 - Dec 2016
Creation of Training PlanTraining Service Desk AgentsSetting up account specific tools
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Service Coordinator
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Jun 2015 - Dec 2016
Coordinating Customer Service DeliveryAssigning tasks and overviewing their progressAssisting in assigned tasksAdministration of Knowledge DatabaseQuality AnalysisReporting progress to customer
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Customer Service Representative
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Feb 2015 - Jun 2016
Receiving calls and handling emailsMeeting SLAs and individual KPIs, maintaining customer satisfactionEnsuring that all tickets are logged and assigned according to the account's proceduresHandling any Severity 1 & 2's appropriatelyHandling any front-line technical queries and fixing or logging them appropriately accurately reflecting content of the callHandling and assisting OSS (second level) with problem determinationEscalating queries when required to appropriate personnelMonitoring ticket queuesEscalating any issues as soon as they arise to the appropriate contact
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Medical Lab Technologist
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Oct 2010 - Mar 2011
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Education
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Alexander Technological Educational Institute of Thessaloniki
Bachelor's degree, Medical Lab Technologist -
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Alexander Technological Educational Institute of Thessaloniki
Specialization, Enzyme Engineering -
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Technologiko Ekpaideutiko Idrima, Thessalonikis
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