Experience

TELECROFT

• Greece
• Consumer Services
• 1 - 100 Employee

• Customer Service Manager

  • Feb 2020 - Present

  Team manager on banking customer service Team manager on banking customer service


Teleperformance
• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee
• Salesperson

  • Jan 2020 - Present


WIND Hellas

• Greece
• Telecommunications
• 400 - 500 Employee

• Sales Agent

  • Mar 2017 - Jun 2019

  • Sales of telecommunication services (Mobile, Land phone and internet connections). • Carring out the necessary actions for goals achievement.. • Discovering customer needs in maximizing sales process and goal achievement. • Back office responsibilities (Data entry, gathering of supporting documents, file maintanance and managemnent. • Marketing responsibilities in Market Research part. Through gathering feedback directly from market and customers, store employees assisted company to improve or create new competitice services. Show less



Germanos

• Greece
• Retail
• 500 - 600 Employee

• Sales Agent

  • Apr 2014 - Dec 2015

  • Sales of telecommunication services (Mobile, Land phone and internet connections). • Carring out the necessary actions for goals achievement.. • Discovering customer needs in maximizing sales process and goal achievement. • Back office responsibilities (Data entry, gathering of supporting documents, file maintanance and managemnent. • Marketing responsibilities in Market Research part. Through gathering feedback directly from market and customers, store employees assisted company to improve or create new competitice services. Show less



APPCO GROUP- DTA OFFICE

• Τeam Leader και Sales & Team Development Trainer

  • Feb 2009 - Nov 2013

  • B2B Sales • Human Resources Responsibilites as Trainer of beginner sales agents in B2B sales and Team Leadership learning and improving skills. • Human Resources Responsibilites as Trainer of beginner sales agents in B2B sales and Team Leadership evaluating their performance. • Responsible for sales agent’s quality customer service. • Human Resources Responsibilites as Intervier in the selection process of new employees. • Applying necessary activities for individual and team goals achievement. • Marketing responsibilies through my participation and contribution in creating new marketing and sales techniques and strategies of the company. • Marketing responsibilities in Market Research section. Through gathering feedback from market and customers directly from my personal sales and my teamates. i was assisting company' clients to improve or create new competitice services. • AWARD IN LEADERSHIP 2010 • AWARD IN SALES 2010, 2011, 2012 • AWARD IN EXCELLENCE IN SALES 2010, 2011, 2012 • AWARD IN CUSTOMER SERVICE 2011 • AWARD IN SALES 2009 • AWARD IN EXELLENCE IN SALES 2009 Show less



APPCO GROUP - DTA OFFICE

• Sales representative in B2B sales

  • Feb 2009 - May 2009

  •• B2B sales for company’s clients (VIVODI TELECOMMUNICATIONS, HELLAS ON LINE). • Market Research. • Public Relations. • Discovering customer needs in maximizing sales process and goal achievement. • Customer service of corporal and Business clients (pre sales). • AWARD IN SALES 2009 • AWARD IN EXELLENCE IN SALES 2009 •• B2B sales for company’s clients (VIVODI TELECOMMUNICATIONS, HELLAS ON LINE). • Market Research. • Public Relations. • Discovering customer needs in maximizing sales process and goal achievement. • Customer service of corporal and Business clients (pre sales). • AWARD IN SALES 2009 • AWARD IN EXELLENCE IN SALES 2009

• Senior Supervisor

  • Oct 2006 - Dec 2008

  • Sales of telecommunication services (Mobile, Land phone and internet connections). • Carring out the necessary actions for goals achievement.. • Discovering customer needs in maximizing sales process and goal achievement. • Back office responsibilities (Data entry, gathering of supporting documents, file maintanance and managemnent. • Marketing responsibilities in Market Research part. Through gathering feedback directly from market and customers, store employees assisted company to improve or create new competitice services. • Sales agent’s supervision and evaluation. • Store management and organization. • Responsible for sales agent’s quality customer service. Show less



Electrical Appliances store «Expert»

• Sales Representative

  • May 2006 - Oct 2006

  • Sales of Electrical Appliances • Banking payment and ordering system user • Market Research. • Participation and contribution in creating new marketing and sales techniques and strategies of the company. • Sales of Electrical Appliances • Banking payment and ordering system user • Market Research. • Participation and contribution in creating new marketing and sales techniques and strategies of the company.



National Wide Training Center for unemployed «Άποψη ΕΠΕ» (APOPSI GROUP)

• Job Consultant and Human Resources Employee

  • Oct 2002 - Mar 2004

  • Interviewing unemployed candidates to select the participants s of the programmed seminars. • Follow up the absorption of the unemployed seminar members to job industry. • Communication with Public and Private organizations (Ministry of work placement ect.). • Inspecting and supervising the completion process of the educational seminars. • Participate in submittng proposals for new educational seminars. • Interviewing unemployed candidates to select the participants s of the programmed seminars. • Follow up the absorption of the unemployed seminar members to job industry. • Communication with Public and Private organizations (Ministry of work placement ect.). • Inspecting and supervising the completion process of the educational seminars. • Participate in submittng proposals for new educational seminars.