General Manager

• Nov 2020 - Present

· Identify issues and institute creative solutions driving sales up by 30% · Communicate between in-house teams and corporate to revitalize food and beverage menus promoting innovative menu items · Optimized staff check-in and supply logs by transitioning to an updated online system · Identify issues and institute creative solutions driving sales up by 30% · Communicate between in-house teams and corporate to revitalize food and beverage menus promoting innovative menu items · Optimized staff check-in and supply logs by transitioning to an updated online system

Regional Manager, Profit Share Holder

• Apr 2016 - Apr 2020

· Consistently exceeded monthly sale goals by 15% or greater by training FOH staff on upselling techniques and incentivizing sales through a feature board/reward.· Expanded catering business by 75% through social media campaigns and client referrals · Spearheaded menu planning and innovation adding over 100 successful new menu items

Operating Partner

• Feb 2011 - Apr 2016

· Reduced costs by roughly 18% through controls of overtime, operational efficiencies, and food/beverage purchasing · Implemented marketing strategies and concepts that resulted in significant revenue growth · Upgraded restaurant operating system to Toast POS, trained staff on usage, and reduced ticket times.

General Manager

• Sep 2009 - Feb 2011

· Conducted staff trainings at all levels including managers, bartenders, cooks, servers, bussers, and dishwashers.· Ensured quality and critical communications between the front and back of house resulting in low errors and increased revenue· Managed staff hiring, scheduling, and communication. Reduced turnover by 20%· Oversaw ordering of all food products, supplies, and alcoholic beverage purchases

General Manager

• 2008 - 2009

Manager

• 2005 - 2008

Cook, Prep Cook, Host, Busser

• 1987 - 2005