Experience

Carson Dunlop

• Canada
• Real Estate
• 1 - 100 Employee

• Key Account Manager

  • Oct 2018 - Present

  Primary point of contact to build long-term relationships with customers Develop a trusting relationship with key accounts, customer stakeholders and executive sponsors Ensured the timely and successful delivery of our solutions according to customers needs and objectives Forecast and track key account metrics Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Responsible for on-boarding and integrating new clients and developing existing client relationships Show less



AppleOne Employment Services

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Bilingual Staffing Consultant

  • Sep 2017 - Oct 2018

  Managing selection processes and assessing essential qualifications. Provide expertise on the methods of assessment and rating, including the development of instructions, recommendations on pass marks, selection process logistics or any other decision with implications in terms of the law, policy, guidelines and internal procedures. Provide services for the assessment, correction and interpretation of assessments Assist members of the selection committee in the evaluation of candidates during structured interviews and reference checks, as well as the development of feedback reports on candidate performance. Show less



Grand & Toy

• Canada
• Business Consulting and Services
• 400 - 500 Employee

• Account Manager

  • Dec 2012 - Jul 2017

  At Grand and Toy, I managed, approximately, 2400 health care clients for the Western Canada Region and monitor new staff in doing the same. I actively prepared product comparisons for current and potential clients, showcasing discounts available for office supplies, receiving and placing orders for clients and conducting prospect research to engage with potential clients and assist them with the onboarding process. I monitored back order reports and follow up with customers to advise them on their order status. I provided quotes for my clients, provided business solutions to customers and conducted cold calls. I created a monthly report to advise the organization on our volumes, calls and conversions. Show less



Chase

• United States
• Financial Services
• 700 & Above Employee

• Credit Analyst

  • Apr 2012 - Dec 2012

  Analyze credit bureau scores, financial data, trades and inquires on individual credit bureaus Review, approve, decline, research, reconsider, and withdraw applications for Sears Store Card and Mastercard, Future Shop, Best Buy credit cards, Marriott Visa and Amazon Visa Review, research, approve and decline credit limit increases by analyzing credit history, total debt service ratio (TDSR) using Microsoft Excel. Resolve specific billing inquires for customers Verified and confirmed customer data and information Discuss application with clients through the store representatives in a professional, tactful and respectful manner explaining results and credit decisions Use Microsoft Outlook to communicate with internal team and team leaders Prepare, update and complete customer documents, records and information Use internal online software systems such as Pegah, ROWS and ACS Show less



Service Canada

• Government Administration
• 700 & Above Employee

• Information Officer

  • Aug 2008 - Feb 2011

  Provided public information to our callers on Programs and Services offered by the Government of Canada such as Employment Insurance, Tax Filing, Pension, and Incentive and Rebates offered by the Federal Government. Provided referrals and direction to specific Government Departments to address the questions and concerns of our callers using database IMPACT. Worked in the call Center receiving In-bound callers at 1-800-O-Canada. Recorded information and statistics for each call Received special training for Canada Revenue Agency and Home Renovation Tax Credit. Wrote special reports and emails using Microsoft Office such as Word, Excel, and Outlook Addressed concerns, complaints and frustrations from callers in a professional and sensitive manner. Show less