Experience

DOA

• Netherlands
• Fundraising
• 1 - 100 Employee

• Operations Manager

  • May 2023 - Present

  Amsterdam, Noord-Holland, Nederland

• Team Leader Volunteers

  • Jan 2022 - Jun 2023

  Amsterdam, Noord-Holland, Nederland DOA is a progressive animal shelter and the largest in the Netherlands. Since January, I am part of a passionate team that goes all out for the welfare of animals (cats, dogs and rabbits). As Team Leader Volunteers, I manage 319 volunteers across various departments. By optimizing the onboarding process and refining information (channels) I focus on volunteer retention. By means of personal actions, the volunteer is recognized even more and this translates into healthier business… Show more DOA is a progressive animal shelter and the largest in the Netherlands. Since January, I am part of a passionate team that goes all out for the welfare of animals (cats, dogs and rabbits). As Team Leader Volunteers, I manage 319 volunteers across various departments. By optimizing the onboarding process and refining information (channels) I focus on volunteer retention. By means of personal actions, the volunteer is recognized even more and this translates into healthier business processes. As a member of the Management Team, I am also involved in the strategic course focused on the future of DOA. We are determining this (new) course and are jointly making strategically considered choices.



BSI

• United Kingdom
• International Trade and Development
• 700 & Above Employee

• Senior Training Operations

  • Apr 2019 - Dec 2021

  Amsterdam, Noord-Holland, Nederland As Senior Training Operations Executive, I was responsible for the complete public training course delivery and drive to improve the customer experience: ➤ Leading in our online transition (multiple platforms); ➤ Build and maintain business relationships; ➤ Part of the strategy- and decision-making process; ➤ Best practice sharing with international offices; ➤ Salesforce / CRM optimization ➤ Select and visit training venues; ➤ Drawing up our annual planning for locations… Show more As Senior Training Operations Executive, I was responsible for the complete public training course delivery and drive to improve the customer experience: ➤ Leading in our online transition (multiple platforms); ➤ Build and maintain business relationships; ➤ Part of the strategy- and decision-making process; ➤ Best practice sharing with international offices; ➤ Salesforce / CRM optimization ➤ Select and visit training venues; ➤ Drawing up our annual planning for locations and trainers; ➤ Maintain quality / quality management; ➤ Responsible for complaints handling; ➤ Financial administration (complete training stream). During this role I have also followed several training courses (see training) and I have developed excellent Salesforce (CRM) skills.

• Training Operations Executive

  • Mar 2016 - Apr 2021

  Amsterdam Area, Netherlands



Watcher Enterprises

• Junior accountmanager

  • Nov 2015 - Feb 2016

  Amsterdam en omgeving, Nederland I helped Watcher Enterprises (start-up) with the launch of 'the Vlinder'. A new GPS product specially designed for elderly people or people with dementia. Key activities: ➤ Product presentation on German Tech Event; ➤ Lead follow up; ➤ Sales; ➤ Implemented new CRM system.



Medical Screening Centre B.V. / Fysiologic ECG Services B.V.

• Project Manager

  • May 2014 - Jul 2015

  Amsterdam Area, Netherlands As Project Manager, I was responsible for organizing and managing two major projects: During the first project I was involved in setting up a call centre. Business-to-Business organizations were approached by a team of eight call centre agents. Our team managed to plan more than 40 appointments for the Preventive Medical Surveys (full body scan) which our supplier offered. My responsibilities were: ➤ Project management; ➤ Setting up a budget- and action plan; ➤… Show more As Project Manager, I was responsible for organizing and managing two major projects: During the first project I was involved in setting up a call centre. Business-to-Business organizations were approached by a team of eight call centre agents. Our team managed to plan more than 40 appointments for the Preventive Medical Surveys (full body scan) which our supplier offered. My responsibilities were: ➤ Project management; ➤ Setting up a budget- and action plan; ➤ Recruitment and selection of the call centre agents; ➤ The design of training and presentations; ➤ Full planning, organization and salary administration (salary); ➤ Responsible for the overall results. During the second project I was involved in the development of educational materials and retraining of scientific laboratory technicians. During this role this concept has been implemented in the market and four retraining courses were conducted. Together with the cardiologist and professor we had to set up key subjects and we have composed them into four courses. My tasks / activities: ➤ Project management; ➤ Design the concept; ➤ Accredit the program and subject (accreditation: SBHFL); ➤ Marketing; ➤ Sales and after-sales; ➤ Organize and host the retraining courses. Show less



Guidion

• Netherlands
• Engineering Services
• 100 - 200 Employee

• Planning & IT Technical Helpdesk

  • Feb 2013 - Jul 2014

• Trainee Accountmanager

  • Aug 2012 - Jan 2013

  Examination coordinator for Guidion (UPC) experts.



Uw Zorg Online

• Netherlands
• Technology, Information and Internet
• 1 - 100 Employee

• Trainee accountmanager

  • Sep 2013 - Jan 2014

  Amsterdam Area, Netherlands Providing IT website support / development.



De Studenten Kortingskrant

• co-owner

  • Feb 2012 - Jul 2012

  Amsterdam Area, Netherlands