Experience

Samsung Sam Service Center

• 1 - 100 Employee

• Customer Service Representative

  • Aug 2018 - Present

   Manage large amounts of incoming calls  Identify and assess customers’ needs to achieve satisfaction  Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Keep records of customer interactions.  Build sustainable relationships and trust with customers through open and interactive communication  Recommend potential products or services to management by collecting customer information and analyzing customer needs  Provide accurate, valid and complete information by using the right methods/tools  Follow communication procedures, guidelines and policies  Resolve customer complaints via phone, email, mail or social media  Greet customers warmly and ascertain problem or reason for calling  Answer questions about warranties or terms of sale  Inform customer of deals and promotions  Utilize computer technology to handle high call volumes  Receive and register customers warranty and out of warranty phones using the right methods/tools.  Send the registered devices to the appropriate quarters for repair and follow up these devices to ensure timely repair. Test fixed devices to ensure that they are working and return to customer.  Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.  Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.  Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Show less



d.light

• United States
• Renewable Energy Semiconductor Manufacturing
• 500 - 600 Employee

• Territory Sales Assistant

  • 2018 - Present

  Push d.light products to the populace of my territory through s strong retail channel . Creat the awareness of d.light products in my territory. Push d.light products to the populace of my territory through s strong retail channel . Creat the awareness of d.light products in my territory.



MTN ENTERPRISE LIMITED

• United Kingdom
• Information Technology & Services

• Customer Relations Officer

  • May 2017 - Jan 2018

  Update customers database. Sort dormant and active customers. Resolve customer issues. Respond to customers complains. Visit customers. Prepare daily and monthly reports. Updated customer transaction history to monitor customers buying behavior. Update customers database. Sort dormant and active customers. Resolve customer issues. Respond to customers complains. Visit customers. Prepare daily and monthly reports. Updated customer transaction history to monitor customers buying behavior.



MTN Nigeria

• Nigeria
• Telecommunications
• 700 & Above Employee

• Visibility Manager

  • Mar 2012 - Apr 2017

  Ensure adequate branding of outlets by using the appropriate collateral for each outlet based on their classifications. To maintain and replace obsolete branding materials in the trade. Ensure availability of new value proposition and other communication materials are in the trade and at the right time. Sensitizing and educating retailers on the information contained in the communication materials and there benefits to the subscribers. Making sure that communication and branding materials are deployed at the right place in the trade and ensure the impact is felt in the trade. Keeping record and details of collateral deployed in the trade and ensure it serves the purpose it’s meant for. Show less

• Filed Sales Agent (FSA)

  • Sep 2010 - Feb 2012

  Make trade visits. Undate retailers database. Ensure that the products are sold at the right price. Communicate NVP to the retailers and do on the sport training if necessary. Assist TMC to conduct bizzlift meetings. Prepare daily and monthly reports.


Cyberbiano Ltd.
• Business Consulting and Services
• Marketing Executive

  • Mar 2008 - Jun 2010