Senior Information Technology Technician

• May 2023 - Present

Information Technology Administrator

• Apr 2021 - Jun 2023

• Oversee all things IT related, including but not limited to servers, network environment, workstations, communication tools, risk management, Microsoft 365 Administration, backups, firewall, endpoint protection agent, and data. • Research, plan, execute and follow up on projects • Use available technology to improve efficiency and security in workflow and data management. • Implementing more security measures on the office 365 environment • Integration of different virtual environments (VirtualBox, VMware and Hyper-V) to minimize cost and improve efficiency. • Management of Virtual Infrastructure hosted on a Windows Server 2012 r2 • Decrease cost through research, creative solutions, and vendor negotiations • Implementing virtual test environment for factory and production team to test their Beta products. • Troubleshooting of hardware and software • Conduct training in hardware and software (MS office products and other applications) • Provide day-to-day technical support to employee’s desktop systems software and hardware Show less

IT Consultant

• Sep 2020 - Mar 2021

Onsite Support at uMfolozi Municipality at Kwambonami Kwazulu Natal • Monitor user and group access management, leveraging strong knowledge of active directory users. • Monitor and respond to tickets using ticketing system. • Safeguard data and network access through security-related support functions. • Perform troubleshooting and diagnosis for issues related to network, software and peripheral equipment. • Improve user performance by training each in hardware and software use. • Migration of Domain Controller from Windows server 2003 to Server 2016. • Support and updating of Sage Evolution software. • Maintenance of Server room i.e Safety equipment, switches, Servers, UPS and Air Conditioning. • Customize network technology and infrastructure to be scalable and responsive to dynamic user and business demands.. • Create and modify meetings through Microsoft Teams. • Install, monitor, configure and troubleshoot Office 365. • Compile network usage and performance monthly report. • VoIP telephone installation and troubleshooting. • Installing and configuring VMware hypervisor and creating virtual machines for terminal use Show less

IT Support Technician

• Jul 2017 - Aug 2020

Managing and following up on logged tickets. Remote Support on windows desktops, laptops and windows terminal servers. Creating, managing and troubleshooting Hyper-v servers. Maintaining and monitoring server’s hardware in the datacenter (Power supply, hard drives, etc.) Install, manage and monitor F-secure Antivirus software, configure antivirus servers per branch with proxy setup for quick updates and manageability. Creating and managing users on Active Directory following company procedures. Implement group policies to OUs, users and computers. Setting up new Laptops, Desktops, Tablets and servers. Creating new mailboxes with Microsoft Exchange and managing databases. Monitoring networks of different branches using ISP administration portal. Troubleshooting networks issues on client computers and branches, also escalating calls to ISP to gather more information about the incident. Managing and monitoring backup servers. Maintaining and managing warehouse wireless access points. Migrating new users and their profiles to the domain. Implementing and Monitoring WSUS, DHCP and VPN Maintaining file server and assign share permissions. Setting up emails, VPN and remote desktop on Android devices. General IT support (Hardware and Software, User creation, email setup etc.) Remote and on-site support of business units. Daily checks and tasks that need to be performed on servers. Auditing of software and licensing. Documenting IT procedures Maintaining network infrastructure by liaising with ISP. Show less

IT Support Technician

• Jun 2017 - Jun 2017

e-Learning Support Agent

• Sep 2016 - May 2017

Supporting and troubleshooting Windows operating systems. Hardware implementation support and troubleshooting drivers’. Basic LAN administration functions such as adding users, assigning passwords, and security. Installs approved software on corporate PC’s. Maintains an inventory of corporate capital assets including computers, peripherals, software, telephone equipment and other assets that are the responsibility of the IT Department. Training teachers one on one on how to efficiently use a windows 10 smart board to suite their subjects. Calibration of Smart board screens for smooth functioning Documenting issues and incidents on smart board and report to supervisor Locking up classrooms after inspecting the smart board daily. Configure and maintain student’s tablets to work effectively with their modules Documenting and reporting on students Tablets damage or loss Show less

MCSE Learnership

• Mar 2015 - Jul 2015

Installing and configuring and maintain Servers. Managing Active directory objects implement DHCP, manage file print service. Implement and manage hyper v. Manage user and service accounts. Deploy and maintain server images Implement a backup and disaster recovery solution. Microsoft Office Applications Installing and configuring and maintain Servers. Managing Active directory objects implement DHCP, manage file print service. Implement and manage hyper v. Manage user and service accounts. Deploy and maintain server images Implement a backup and disaster recovery solution. Microsoft Office Applications