Stanley Ip
Microsoft Trainer at Influential Software- Claim this Profile
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Topline Score
Bio
Credentials
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Apple Certified Support Professional
AppleAug, 2022- Nov, 2024 -
Microsoft Certified Trainer 2022-2023
MicrosoftJan, 2022- Nov, 2024 -
Microsoft 365 Certified: Fundamentals
MicrosoftNov, 2021- Nov, 2024 -
Microsoft Certified: Power Platform Fundamentals
MicrosoftOct, 2021- Nov, 2024 -
Mac OS Support Essentials 11
AppleMay, 2021- Nov, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftApr, 2021- Nov, 2024 -
Addigy Academy Basics
AddigySep, 2020- Nov, 2024 -
Introduction to Cybersecurity Tools & Cyber Attacks
CourseraJul, 2020- Nov, 2024 -
Apple Certified Macintosh Technician (ACMT)
AppleFeb, 2020- Nov, 2024 -
Microsoft Azure Administrator Associate
MicrosoftApr, 2021- Nov, 2024 -
Microsoft Certified: Azure Security Engineer Associate
MicrosoftApr, 2022- Nov, 2024
Experience
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Influential Software
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Microsoft Trainer
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Mar 2020 - Present
● Teaching Clients in Apple Support Essentials and Hardware Repair Courses. ● Teaching Microsoft Azure, 365 Courses ● Creation of presentation slides. ● Self Studying to keep up to date on changes to do with the courses. ● Teaching Clients in Apple Support Essentials and Hardware Repair Courses. ● Teaching Microsoft Azure, 365 Courses ● Creation of presentation slides. ● Self Studying to keep up to date on changes to do with the courses.
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Amsys
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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OSX Workshop Manager
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Aug 2019 - Jan 2020
● Diagnose/Repair Macs for customers and B2B with Apple triage tools.● Organising workload for the team to ensure smooth operations.● Solving customer queries via email and phone.● Using Filemaker as ticketing system for opening and closing repairs.
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Samsung Wandsworth Site Manager
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Apr 2017 - Jul 2019
● Promoted to Site Manager after 1 and a half years of being Back of House Technician. ● Structure reports for higher management, Identified key areas of improvement.● Consistently meeting Samsung KPI(Top 5 in UK) with the help of the team.● Investigate customer escalations and complaints. ● Managed the Budget for stock and store equipment.● Maintain workshop standards, such as quality of repairs to Samsung standards.● As a technician consistently meeting targets, such as 2 hour turnarounds.● Diagnosing Samsung phones hardware and software related.
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Trainee Technician
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May 2016 - Mar 2017
Learning IOS products before moving onto Macs Diagnose Macs with customers over the phone and by email.Repair Mac Products using the official Apple Diagnostics Tools
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Department Manager/Buyer
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Jun 2008 - Nov 2015
● Started as an IT warehouse assistant, following 2 years promoted to Buyer, a further 2 years after became a department manager alongside Buyer duties. ● Buying daily stock / stock checks ● Liaise with external suppliers daily. ● Team meetings, Staff Rotas and 1 to 1 quarterly reviews, interviewing new staff. ● Assisted in IT operations, such as POS system installations and troubleshooting. ● Started as an IT warehouse assistant, following 2 years promoted to Buyer, a further 2 years after became a department manager alongside Buyer duties. ● Buying daily stock / stock checks ● Liaise with external suppliers daily. ● Team meetings, Staff Rotas and 1 to 1 quarterly reviews, interviewing new staff. ● Assisted in IT operations, such as POS system installations and troubleshooting.
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Education
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2004 - 2008
London Metropolitan University
Bachelor's Degree, Computing Business
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