Experience

Tencent Games

• China
• Technology, Information and Internet
• 700 & Above Employee

• Trust and Safety Product Manager

  • Sep 2023 - Present

  -Provide insight into game security challenges and potential threats, facilitate the implementation of security schemes and the improvement of security operation processes.-Coordinate available resources efficiently to drive smooth operations, enforce swift and reliable anti-hack/content security measures to safeguard various game titles.

• Live-ops Manager/Developer Ecosystem Manager

  • Apr 2021 - Aug 2023

  Supporting games from: Supercell, Makers of Hay Day, Clash of Clans, Boom Beach, Clash Royale and Brawl Stars.As the engineering coordinator, I was responsible for sorting out localization product requirements and coordinating functionality integration for the China builds of Clash of Clans, Clash Royale, Brawl Stars, Boom Beach.As the live-ops manager I maintained a solid relationship and worked closely with our business partners. Worked and aligned on operation/business plans to achieve annual engagement and revenue goals for the CN market.Supporting Metaverse project from:Roblox, one of the top online entertainment platforms with an MAU of over 100 million.As a member of the Live-ops team, I worked closely with the dev-rel/marketing/operation team on the game sorts/UGC management on Luobu, planning out events and oversee IP content production for Luobu players.As a member of the developer-eco team, I work closely with the Luobu dev-relteam to recruit new developers and provide daily support/content development to the Luobu developer community. Worked with the Luobu Studio product team to consolidate\streamline\scope and implement the Luobu studio localization requirements, endeavored to create best UX for CN developers. Leveraged Tencent in-house resources to faciliate Luobu developer conversions through contests/colleges promotions. Show less

• Asistant Product Manager

  • Mar 2019 - Mar 2021

  Supporting Metaverse project from:Roblox, one of the top online entertainment platforms with an MAU of over 100 million.As a member of the publishing team, I was the engineering and government affairs POC for the Roblox CN build.-Participated in the localization/dubbing for Roblox CN License build.-Actively involved in the coordination between Tencent and Roblox regarding product planning, functionality integration, QA/troubleshooting, and content moderation.-Oversaw the game copyright registration and license approval submission process.-Provided ideation and design concept arts for CN localization reference. Show less

• Product Specialist

  • Feb 2017 - Mar 2019

  Supporting game:Spot the difference(Da Jia Lai Zhao Cha), one of the top 5 WeChat mini-game in 2018.Responsible for community management and content marketing.-Led a Vet team of 5, overseeing different communities: QQ & WeChat groups/Interest tribe/Game zone,etc.-Owned content marketing for WeChat subscription account, reached 20,000+ followers with a 5,000+ daily views for push posts.-Scoped and planned functionality/UX testing for each release, consolidated bugs and feedback to drive UX and Gameplay iteration.Supporting game:Fishing Master(Lie Yu Da Ren), a 6 star mobile game title released in 2017.-Designed event webpage(H5) prototypes and mockups, oversaw graphic design production.-Deploy H5 pages and perform QA testing, familiar with Tencent's AMS/BOSS/V5 marketing management system.-Conduct H5 event performance analysis, deliever monthly report for optimization. Show less



Reality Squared Games

• Entertainment Providers
• 1 - 100 Employee

• Marketing Specialist

  • Aug 2014 - Jul 2015

  Founded in 2010 Reality Squared Games is an international online game publisher specializing in micro-transaction-based, free-to-play browser games.Responsible for cross team management for ad placement, user cquisition and affiliates optimization.-Oversaw the ad design scoping, planning for Wartune/League of Angels/Stormthrone and 10+ other browser game titles.-Carried out marketing research(including competitor analysis, audience preference, affiliate ROI), managed to keep the longtail affiliates ROI at around 110%-Established a weekly ad performance review workflow for ad optimization, improved CVR for Wartune by 0.5%. Show less

• Customer Service Representative

  • Jan 2014 - Jul 2014

  Conducted day to day online support for Reality Squared Games's top earning titles.-Responded to customer inquiries and provide first contact resolution of customer issues via chat and email, with a 95% monthly satisfaction rate.-Delivered timely and accurate responses to customer questions and requests.-Worked closely with different teams for trouble-shooting and maintain accountability for follow-through.-Oversaw a Vet GM team of 10+people for in-game support and moderation for abusive behaviors. Show less



FISU - International University Sports Federation

• Switzerland
• Spectator Sports
• 1 - 100 Employee

• FISU Attaché (voluntaryservice）

  • Jul 2011 - Aug 2011

  Acted as the one-on-one assistant/interpretor for FISU Taiwan Commisioner Chen-Tai-Zheng -Provided reception service at WuZhou Guest house. -Daily scheduling for FISU commissioners. -Contacted and dispatched transportation for foreign guests and athletes. -Provided one on one inquiry and interpretation service for FISU commissioners -Conference preparation. -Coordinated fellow volunteer schedules. Acted as the one-on-one assistant/interpretor for FISU Taiwan Commisioner Chen-Tai-Zheng -Provided reception service at WuZhou Guest house. -Daily scheduling for FISU commissioners. -Contacted and dispatched transportation for foreign guests and athletes. -Provided one on one inquiry and interpretation service for FISU commissioners -Conference preparation. -Coordinated fellow volunteer schedules.