Experience

Teledyne LeCroy

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 300 - 400 Employee

• Field Application Engineer of PSG Support

  • Aug 2019 - Present



Twoway Communications Inc 達運光電股份有限公司 - Twoway Group ACI

• Taiwan
• IT Services and IT Consulting
• 1 - 100 Employee

• Field Application Engineer

  • Aug 2015 - Oct 2018

  Duties and Tasks/ Essential Functions:• Support Sales to answer the technical CATV, CCTV, IOT technical questions and technical writing for datasheet and user manual. Help sales directly contact foreign customers to arrange schedule for on site support regarding inspect, and assemble equipment.• Support customers to design their project with my CATV, CCTV knowledge and drawing the design via Microsoft Visio and calculating the system performance to ensure our result can fulfill tender’s requirement. • Collect feedback and issue from customer and report to headquarter, support RD to analysis issue to solve problems and proof products performance, finally support sales report answers to customers.Successful Support US Certification Project• Support product certify team to study COMCAST’s certify requirement, and then make test plan to lead team to process the test and collect data and explain to customers.• Negotiate with 3rd party certification party (ASI, Taiwan) to plan the schedule, testing method and other details.• Report and analysis the defect units with RD if testing result fail, interact with clients to confirm testing requirement.• Ensure safety norms are followed during installation and maintenance processSuccessful Support Pre-sales & Project Management for Skycable, Manila.• Present and demonstrate company products in a hall to customer: Skycable who is the first large CATV provider of Philippine.• Prepare product training material and demo to 60 engineers face to face and training them to handle company product well.Technical Skills:• CATV: CATV application knowledge and setup, Node and Amplifier signal measurement regarding power level, slop, pilot channel, bandwidth, downstream, upstream.• FTTH (fiber to the Home) application knowledge: EDFA, GPON, ONT, ONU.Network knowledge: H.323, gatekeeper, SIP, SIP Server, TCP/ IP, UDP, TLS, IP address, DNS server, VMware, Firewall settings, Port forwarding.



Test Research, Inc. (TRI)

• Taiwan
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• FAE ( AOI Service Engineer)

  • Nov 2010 - Nov 2012

  Field Application EngineerDuties and Tasks/ Essential Functions:• Build up AOI & SPI inspection program in order to inspect the SMT defects of customer’s SMT production line.• Physical Lighting Reflection Knowledge: In order to collect the excellent image to inspect, AOI engineers need to set up the logical.• Factory experience: knowledge of SMT factory production flow, help customer to find out production line problems and increase product performance.Global Customer on Site Service & Support.• On site troubleshooting and replacing mechanic module individually• Build UP inspection program, training and present inspection result to customers.Technical Skills:• Build up and write control programming to control the machine system and excellent on-site troubleshooting.• IPC: IPC feature, I/O, GPS module, G sensor, Multi-media spec, WiFi module card.• Software: BIOS, MCU, ME, Linux system troubleshooting.