Lead of IT Resources & Operations & Security

• Dec 2022 - Present

Network Manager

• Apr 2022 - Nov 2022

Assistant IT Network Manager

• May 2021 - Apr 2022

IT Infrastructure Analyst - Network

• Aug 2020 - May 2021

Supervisor, Network Administration

• Feb 2019 - Aug 2020

 Manage and work with vendor in network projects  Provide 2nd tier technical support on network incident  Evaluate existing network infrastructure, propose enhancement plan to increase performance and availability  Participle in internal projects, include provide advice and implementation on network aspect  Perform administration task on Firewalls (Cisco ASA / Palo-alto), Pulse Secure (SSLVPN), Cisco Devices (Routers, Switches, Wireless Controller, ISE)  Manage and work with vendor in network projects  Provide 2nd tier technical support on network incident  Evaluate existing network infrastructure, propose enhancement plan to increase performance and availability  Participle in internal projects, include provide advice and implementation on network aspect  Perform administration task on Firewalls (Cisco ASA / Palo-alto), Pulse Secure (SSLVPN), Cisco Devices (Routers, Switches, Wireless Controller, ISE)

Senior System Engineer

• Mar 2015 - Feb 2019

 Participle in design of network projects (Data Center Core Network / Azure Express Route / AWS DirectConnect)  Provide 2nd tier technical support on network / public cloud service.  Coordinate in assigned projects such as System / Network Upgrade or Migration.  Act as technical presentative to participle in ISO27001 and ISO20000 Certification Audit.  Pre-sales and tender enquiry support on network aspect to potential customers.  Provide handover deliverables to operation or customer. Show less

Associate System Engineer

• May 2014 - Mar 2015

Change Management & Security Administration  Assess all production change requests from IT teams to ensure they are governed by change management policy.  Perform risk assessment to evaluate financial impact of each production change.  Oversee change implementations status and responsible for problem escalation to management.  Assist to coordinate to allocate proper resources to corresponding projects and weekend changes activities.  Participate to communicate with internal audit for the compliance enquiry.  Perform administration tasks such as account certification. Show less

System Engineer

• May 2011 - Mar 2013

****internal transfer from Asiatone Ltd**** Participle in implementation of public and private cloud projects Manage end-to-end deployments of DR and Backup products Provide 2nd tier technical support to customer of infrastructure products Coordinate with different vendors’ application / solution support Provide training and operation guidelines of on live service to 1st tier support. Maintain daily operations are meet corporate security and quality services management policy and compliance to ISO27001 and ISO9000 requirements Vulnerability Assessment and Access Control Review. Participate to communicate with internal audit and certification audit of ISO 27001. Show less

IT Officer

• May 2011 - May 2012

Provide network provisioning and support to customer collocation. Technical support to internal system and core network Implement the ticketing system, provide training and assist to design the workflow to link up internal operation and the system. Implement the monitoring system which perform real time health check to critical systems / network. Maintain daily operations are meet corporate security and quality services management policy and compliance to ISO27001 and ISO9000 requirements Vulnerability Assessment and Access Control Review. Participate to communicate with internal audit and certification audit for the compliance enquiry. Show less

Technical Support

• Oct 2008 - Apr 2011

Assist to maintain the daily operations are meet corporate security and services management policy and compliance to ISO27001 and ISO20000 requirements Maintain operational document, perform appropriate procedures for problem and change management Assist in reviewing internal IT Policies and Procedures. Assist in planning the DRP on system design and configuration of internal critical system. Assist in analysis of system and network malfunctions and problem resolution. Coordinate in assigned projects such as system upgrade or migration. Provide managed service to customer such as DNS, Web hosting service Help desk service to internal customer Show less