Experience

Pan Pacific Hotel Vancouver

• Canada
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Apr 2022 - Present

  • Managed day-to-day operations of the department • Empower employees to make decisions in order to expedite resolutions • Setting priorities, assigning and monitoring tasks, and evaluating performance • Development of training or training documents such as procedures, manuals • Progressively led team to increase upsells, reaching targets • Participated in cross-department relationships in order to decrease miscommunication and response time • Keeping the peace and if needed assisting in the eviction of guests from hotel grounds • Relocation of guests on oversold nights



Delta Hotels and Resorts®

• Hospitality
• 500 - 600 Employee

• Guest Services Associate/Relief Guest Service Manager

  • Mar 2017 - Apr 2022

  • Led the organization through the installation of new software for the payment system • Empower employees to make decisions in a safe environment as a co-chair of Safety and Wellness. • Completed numerous guest service recoveries and made recommendations on needed changes to optimize the performance of Room Division. • During COVID-19 was working directly with senior management to lead the team, and implement new directives from the corporate office. • Optimized workflow of the team by implementing new procedures and refining old ones in order to decrease the workload • Graduated from Marriott International Leadership in Motion program



Sandman Hotel Group

• Canada
• Hospitality
• 400 - 500 Employee

• Front Desk

  • Aug 2015 - Mar 2017

  • Provided exceptional services to guests and was awarded by company • Trained new hires for the position and made sure everyone is ready for their duties • Worked with management on scheduling and planning • Provided exceptional services to guests and was awarded by company • Trained new hires for the position and made sure everyone is ready for their duties • Worked with management on scheduling and planning



Black Rock Oceanfront Resort

• Canada
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Jun 2014 - Sep 2014

  Greet and register incoming guests. - Process guest folios and collect payment. - Administer and manage cash handling responsibilities. - Handle guest requests and concerns promptly and with courtesy. - Assist guests with any inquiries regarding local entertainment, restaurants or transportation. - Maintain efficient and effective flow of information with guests and all internal departments. - Handle additional duties as needed by guests or management. Greet and register incoming guests. - Process guest folios and collect payment. - Administer and manage cash handling responsibilities. - Handle guest requests and concerns promptly and with courtesy. - Assist guests with any inquiries regarding local entertainment, restaurants or transportation. - Maintain efficient and effective flow of information with guests and all internal departments. - Handle additional duties as needed by guests or management.



Wickaninnish Inn

• Canada
• Hospitality
• 1 - 100 Employee

• Night Auditor

  • May 2012 - Apr 2014

  Responsible for all daily balancing Postings and nightly controls pertaining to the operations of the departments Responsibilities include POS balancing Final balancing of departments Room and Restaurant reservations Guest services, and all other duties of a Guest Services Representative during the night hours. Assist on the Reception desk in the capacity of a Guest Service Representative handle the cash preparations Responsible for all daily balancing Postings and nightly controls pertaining to the operations of the departments Responsibilities include POS balancing Final balancing of departments Room and Restaurant reservations Guest services, and all other duties of a Guest Services Representative during the night hours. Assist on the Reception desk in the capacity of a Guest Service Representative handle the cash preparations



Shangri-La Hotels and Resorts

• Food and Beverage Service Associate

  • May 2009 - Aug 2009

  Responsible for clearing and setting tables according to restaurant standards Removing plates and silverware throughout the meal, transporting soiled dishes to the dishwasher area • Ensuring server stations are stocked with necessary items. • Deliver Room Service • Greets guests entering and exiting in a friendly and courteous manner. • Reports needed repairs of unsafe conditions to supervisor. • Responds quickly to requests from guests, supervisors or management Follows up to ensure guest satisfaction. Maintains supplies neat and organized. Reporting missing articles, damage or mechanical problems restaurant area and equipment. Provides a professional image at all times through appearance and dress



CAT-LTD

• United Kingdom
• Paper and Forest Product Manufacturing

• Presales Engineer

  • May 2006 - Aug 2007

  Conducting pre-sales for private as well as government companies. These duties included creating portfolio, data sheets, list of equipment for sale, preparations for tenders, pricing for follow-up services as well personal touch with each customer. Managing and servicing customers during and after warranty time, range of equipment was from thin clients to servers with over 1000 coumputers in network Conducting pre-sales for private as well as government companies. These duties included creating portfolio, data sheets, list of equipment for sale, preparations for tenders, pricing for follow-up services as well personal touch with each customer. Managing and servicing customers during and after warranty time, range of equipment was from thin clients to servers with over 1000 coumputers in network