Salesforce Administrator

• Sep 2023 - Present

System Engineer - Salesforce

• Jan 2022 - Sep 2023

Established in 1993, EPAM is global software engineering service company that has been on front line of some of the most exciting technology-led transformations in the industry, and our story continues into today’s modern age of agile delivery, big data, machine learning and AI. - Involved with design and build of configuration of Service Cloud setup for established clients. - Taking part in the design and deployment of automations using the Salesforce build-in automation tools - flow, process builder, - Creating, configurating and adjusting reports and dashboards - part of the Salesforce Analytics product. - Guiding users into how to use the various Salesforce functionalities. Show less

Salesforce Consultant

• Mar 2021 - Jan 2022

- Involved into the Designing and implementing business technology solutions focused on cloud-based business applications, specifically, Salesforce.com - Taking part in developing business requirements, specifications, process flows, application design, application configuration, testing and deployment. - Provided mentoring to new comers and guiding them into the world of Salesforce. - Involved into the Designing and implementing business technology solutions focused on cloud-based business applications, specifically, Salesforce.com - Taking part in developing business requirements, specifications, process flows, application design, application configuration, testing and deployment. - Provided mentoring to new comers and guiding them into the world of Salesforce.

Salesforce Administrator

• Nov 2018 - Mar 2021

Teva Pharmaceutical Industries Ltd. is an Israeli multinational pharmaceutical company headquartered in Petah Tikva, Israel. It specializes primarily in generic drugs, but other business interests include active pharmaceutical ingredients and, to a lesser extent, proprietary pharmaceuticals. - Member of the Global Application Team support - AMS. - Operating with Veeva SaaS CRM build on Salesforce grounds. - Involved into design, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules. - Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader. - Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions. - Working with SOQL, SOSL, Oracle SQL Developer, Developer consules. - Supporting more than 30 countries. - Integrated Request and Incident management. Software, tools in use: Salesforce platform, Oracle SQL Developer, Workbench, DataLoader, Heroku, Source Tree, Jira, BitBucket Show less

Senior IT On-Site Engineer

• Jul 2017 - Nov 2018

Excis Ltd acted as contractor for Teva Pharmaceuticals to provide External On-Site Support for Teva Pharmaceuticals. All support was for Sofia site, Stockholm and Sweden. I was performing all duties fromTeva's Job description,with couple of additional task in order to assist for smooth transitioning. - Team Lead IT Engineer. - Receiving issues and tasks via E-mail and Self-service ticketing system - Service Now. Troubleshooting by certain procedures and following strict workflow, all in compllience with Teva Procedures - Incident management, Crysis management, Request fulfilment, user management. - Full MS Office support (Outlook , Excel , Word, Skype for business etc.). - Formal communication with internal authorities, external key accounts, internet and service providers. - Handling crisis and high priority issues. - Remote application support. - Working with Microsoft Server 2012 R2 and 2016. - Making Purchasing Orders for hardware and software and more. - Provide customized hardware (PC, Laptops, Phones, Deskphones, Printers, tablets, scanners) to the end-user and onboard them how to use. - Taking ownership of customer issues reported and seeing problems through to resolution. - Researching, diagnosing, troubleshooting and identifying solutions to resolve: - OS issues - Printer/ Scanner issues - Internet and VPN issues - Hardware issues - Access issues - Providing software application access to end-user via IDM or SCCM. - Maintain jovial relationships with clients - Ensure all issues are properly logged - Formal communication with all levels involved in company processes such as: - Higher levels of support - Internal authorities/Consultants/Country Managers - External key accounts and vendors - Mobile and Internet service providers. Tools and software in use: DameWare, InfoPlace, safeQ, Active Directory, IDM, Service Now, SCCM, MobileIron, RSA, CheckPoint, Cisco, Avaya Show less

IT Helpdesk Technician

• Oct 2016 - Jul 2017

- Receiving issues trough Phone, Email and Self-service Ticketing systems (Service-Now/IDM), in compliance with Coca-Cola procedures – incident management, request fulfillment, crisis management, user management - Diagnose computer errors and provide technical support. - Troubleshoot software, hardware and network issues. - Train end-users how to setup and use new technologies. - Backup and restore an organization's data files and systems.- Install, configure and upgrade PC software and operating systems. - Remote help desk software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues. - Operate with Request, Incident management. - Full MS Office support (Outlook , Excel , Word, Skype for business etc.). - Processing SAP request for user accesses. - Working with Mobile and Internet service providers. - Maintaining Active directory accounts in matter of lockouts , missing authorizations, insufficient permissions for shared drives and services. - Monitoring network performance in certain locations. Tools and software in use: Service Now, CitrixAppCenter, LANDesk, IBM Lotus Notes, Sap GUI, Airwatch, Nagios,SafeQ, IDM. Show less

Senior Customer Care Representative

• Mar 2016 - Oct 2016

Luatel is a service provider for the American Embassy in Sofia. Using the Salesforce custom developed platform Atlas, Luatel provides applicants at the US embassy in Sofia with reliable and friendly help in the process of Visa applyment. I was performing duties from Luatel's Job description in order to be in offer of all applicants. - Receiving tasks via Phone, Cases in "Atlas", Mails, US embassy chat. - Acknowledging and resolving customer complaints. - Holding a very detailed information for applicants Visa journey process. - Processing complicated applications. - Providing detailed information of the whole Visa process in friendly and proper manner until the day of Applicants interview. - Scheduling interviews for applicants. Tools, Software in Use: Office 365, Link, Salesforce Show less