Experience

Influential Software

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior .NET Engineer

  • Jun 2023 - Present

  Maidstone, England, United Kingdom



Netwealth

• United Kingdom
• Investment Management
• 1 - 100 Employee

• C# Developer

  • Jan 2022 - Apr 2023



Alcove

• IT Services and IT Consulting
• 1 - 100 Employee

• Back End Developer

  • Sep 2021 - Jan 2022

  London, England, United Kingdom Alcove is an Internet of Things digital care service combining a wearable, an in home communication device, behaviour monitoring, home automation & emergency response to help older people remain independent in their homes. Responsibilities include: • Building and maintaining web applications • Assessing the efficiency and speed of current applications • Writing high-quality code • Managing hosting environments (Azure, AWS) • QA testing • Troubleshooting and… Show more Alcove is an Internet of Things digital care service combining a wearable, an in home communication device, behaviour monitoring, home automation & emergency response to help older people remain independent in their homes. Responsibilities include: • Building and maintaining web applications • Assessing the efficiency and speed of current applications • Writing high-quality code • Managing hosting environments (Azure, AWS) • QA testing • Troubleshooting and debugging • Security Awareness • Keeping on top of new technologies Show less



NewDay

• United Kingdom
• Financial Services
• 700 & Above Employee

• Specialist, Developer

  • Jan 2021 - Sep 2021

  London, England, United Kingdom Functioning as a back-end API Engineer, curating several API products and solutions within the intelligent automation domain. Predominantly looking after the in-house chatbot and AI services. Using the latest Microsoft Bot Framework and .NET Core, with a primary focus on microservices and cloud technology. • Building, and delivering high-quality API products and solutions • Writing new customer journeys, as well as maintaining existing ones • Integrating with third-party API’s and… Show more Functioning as a back-end API Engineer, curating several API products and solutions within the intelligent automation domain. Predominantly looking after the in-house chatbot and AI services. Using the latest Microsoft Bot Framework and .NET Core, with a primary focus on microservices and cloud technology. • Building, and delivering high-quality API products and solutions • Writing new customer journeys, as well as maintaining existing ones • Integrating with third-party API’s and Natural Language Processing models • Crafting scalable, resilient, and fault-tolerant architecture solutions • Creating CI/CD pipelines, using Team City, Octopus, Bitbucket and Azure • Collaborating with engineers, product owners, and other colleagues to seek exciting and ambitious solutions to problems • Writing clear, maintainable and scalable code following engineering best practices • Helped to break down a monolith application and migrate the code into microservices • Increased test coverage on core services Show less



ASOS.com

• United Kingdom
• Retail Apparel and Fashion
• 700 & Above Employee

• Associate Software Engineer

  • Jan 2020 - Jan 2021

  London, United Kingdom Responsible for development and support of Delivery and Returns systems within ASOS. Implementing innovative and friction-free solutions that enable ASOS to provide first-class Delivery and Returns propositions to a global customer base. • Latest versions of .NET Framework. .NET Standard and .NET Core (C#) • Azure Service Fabric/AKS/ACS/Cloud Services • Azure Service Bus • Azure Cosmos DB, SQL DB • Git, TeamCity and Octopus Deploy • ATDD/BDD • Software… Show more Responsible for development and support of Delivery and Returns systems within ASOS. Implementing innovative and friction-free solutions that enable ASOS to provide first-class Delivery and Returns propositions to a global customer base. • Latest versions of .NET Framework. .NET Standard and .NET Core (C#) • Azure Service Fabric/AKS/ACS/Cloud Services • Azure Service Bus • Azure Cosmos DB, SQL DB • Git, TeamCity and Octopus Deploy • ATDD/BDD • Software Craftsmanship • Scrum/Kanban

• Application Support Analyst

  • Apr 2018 - Jan 2020

  London, United Kingdom • Day to day BAU involves resolving 2nd line incidents, problems and events related to the Supply Chain Technology stack, as well as proactively preventing system, service and application disruption • Building and implementing automation, manual workarounds, maintenance, upgrades, writing reports and scripting • Where necessary consulting and/or training 1st line teams(such as Service Desk and Operations Bridge) and 3rd line teams (such as Core Infrastructure, Database Services and… Show more • Day to day BAU involves resolving 2nd line incidents, problems and events related to the Supply Chain Technology stack, as well as proactively preventing system, service and application disruption • Building and implementing automation, manual workarounds, maintenance, upgrades, writing reports and scripting • Where necessary consulting and/or training 1st line teams(such as Service Desk and Operations Bridge) and 3rd line teams (such as Core Infrastructure, Database Services and Platform DevOps teams) across ASOS Tech • Working together with Service Delivery Managers, Incident Managers, Problem Managers, Change Managers and Release Managers to provide an outstanding service delivery • Providing Subject Matter Expertise, advice and guidance during Service Transition, on elements such as run books, monitoring and alerting, when working alongside Service Transition Managers • Informing and collaborating with other areas of ASOS Tech and ASOSers from across the business, to provide the best possible service to our asos.com customers • Proactively investigating diagnostic data such as log files, error queues / messages and exception reports, to identify risks, maximise site reliability and provide Continual Service Improvement • Collaborating with a variety of internal stakeholders and external 3rd party providers (such as cloud computing Software as a Service, Platform as a Service or Infrastructure as a Service vendors and suppliers), on the identification and resolution of issues • Providing On Call Support out-of-hours



Mimecast

• United Kingdom
• Computer and Network Security
• 700 & Above Employee

• Application Support Engineer

  • Mar 2017 - Apr 2018

  London, United Kingdom Role includes the following responsibilities: • Assist customers with the implementation of Mimecast's Microsoft Exchange, Outlook and Mobile specific software, providing detailed troubleshooting as required • Function in a 2nd level support capacity for customer escalations and more complex questions, working closely with development and operations teams to resolve issues • Provide exceptional support to Mimecast customers, partners, resellers, and internal staff, providing… Show more Role includes the following responsibilities: • Assist customers with the implementation of Mimecast's Microsoft Exchange, Outlook and Mobile specific software, providing detailed troubleshooting as required • Function in a 2nd level support capacity for customer escalations and more complex questions, working closely with development and operations teams to resolve issues • Provide exceptional support to Mimecast customers, partners, resellers, and internal staff, providing after-hours coverage as necessary • Provide training and assistance to both customers, partners and internal staff on the Mimecast applications Show less



West P&I

• Luxembourg
• Insurance
• 1 - 100 Employee

• Infrastructure Support Analyst

  • Apr 2016 - Mar 2017

  London, United Kingdom My role was to work alongside the Technical Infrastructure Manager and provide assistance in supporting of the club's global IT infrastructure, including maintaining and developing the existing infrastructure, dealing with operational issues and creating and maintaining relationships with third party providers of solutions and services. • Implement and test new projects/solutions to the company infrastructure • Set-up and maintain test/live environments of various business critical… Show more My role was to work alongside the Technical Infrastructure Manager and provide assistance in supporting of the club's global IT infrastructure, including maintaining and developing the existing infrastructure, dealing with operational issues and creating and maintaining relationships with third party providers of solutions and services. • Implement and test new projects/solutions to the company infrastructure • Set-up and maintain test/live environments of various business critical applications • Administer servers, workstations, storage and networking infrastructure • Manage and set-up various core applications, Exchange, SQL, SharePoint, Citrix, CRM, VMware and Windows OS • Maintain technical documentation of the design and set-up of the infrastructure, along with version control of changes made • Keep up to date with new technologies and make recommendations of new solutions that would benefit the club • Ensure the Club's technical infrastructure is available and secure at all times • Prioritise and resolve any business critical issues as they happen • Provide service desk cover when required

• Support Technician

  • Apr 2013 - Apr 2016

  London, United Kingdom Role includes the following responsibilities: • Provide 1st, 2nd and 3rd line support in areas of expertise across four international locations • Supporting in-house computing and finance applications, as well as external services • Maintaining personal knowledge and technical skill of latest technologies • Writing and maintaining technical documentation • Ensuring a consistent excellence of service delivery • Supporting Android and Apple devices, using… Show more Role includes the following responsibilities: • Provide 1st, 2nd and 3rd line support in areas of expertise across four international locations • Supporting in-house computing and finance applications, as well as external services • Maintaining personal knowledge and technical skill of latest technologies • Writing and maintaining technical documentation • Ensuring a consistent excellence of service delivery • Supporting Android and Apple devices, using ActiveSync • Keeping up to date with Disaster Recovery procedures • Managing consumables and replacing faulty hardware • Communicating in a concise and effective manner with IT professionals as well as laymen



Newedge

• France
• Financial Services
• 400 - 500 Employee

• Junior Front Office Systems Analyst

  • Nov 2011 - Nov 2012

  Troubleshooting and where appropriate resolving software and/or hardware related issues with desktop computers, laptops, Blackberry's, scanners and printers. Assisted around 300 users on site and remotely. I have worked with the following systems: Windows XP, Windows 7, DameWare, Office 2007 / 2010, Active Directory, Jira Support, Lotus Notes, BES server.