Business Manager

• Jul 2022 - Present

- Liaise and coordinate between COO and various stakeholders (i.e. podcast production team, contractors, etc.) - Manage medium-volume inbox and customer support resources. - Create and maintain internal processes that are functional, flexible, and accessible for team. - Work closely with internal and external teams to ensure cohesive execution across multiple projects and offerings. - Implement tools and automations to streamline daily operations to reduce the time spent on manual and repeated tasks. - Identify bottlenecks and seek solutions to eradicate them. - Manage communication and tasks with contractors and ensuring projects are delivered on time. - Develop online systems and setting up project management software to assist the productivity of the team and complete projects faster. Show less

Founder | Online Business Manager | Business Support Specialist

• Jun 2021 - Jul 2022

-Provided basic virtual assistant services to small business owners and soloprenuers -Designed social media graphics, ebooks, and printables -Organized, scheduled, and managed e-mail marketing campaigns -Established guidelines and moderate online community/groups -Researched, collected, and analyzed information to increase business growth -Built and executed social media strategies -Provided basic virtual assistant services to small business owners and soloprenuers -Designed social media graphics, ebooks, and printables -Organized, scheduled, and managed e-mail marketing campaigns -Established guidelines and moderate online community/groups -Researched, collected, and analyzed information to increase business growth -Built and executed social media strategies

Virtual Assistant and Proctor

• May 2020 - Jul 2021

-Collected and organized participant information and consent forms using SmartSheet Software -Applied expertise in Microsoft Office applications to create documents, build spreadsheets, and prepare slide decks -Patiently addressed customer needs and concerns in an empathetic and individualized manner -Conducted tests and benchmark exams with participants using the Zoom platform -Created supplemental audio/visual content for participants -Collected and organized participant information and consent forms using SmartSheet Software -Applied expertise in Microsoft Office applications to create documents, build spreadsheets, and prepare slide decks -Patiently addressed customer needs and concerns in an empathetic and individualized manner -Conducted tests and benchmark exams with participants using the Zoom platform -Created supplemental audio/visual content for participants

Virtual Instructor| Independent Contractor | Facilitator

• May 2017 - Apr 2020

-Delivered high-quality client support via cloud-based and open- source learning management systems (LMS) -Maintained a detailed delivery calendar to coordinate schedules and appointments -Edited and repurposed internal company communication for accuracy, tone, and grammar -Created digital graphics to market services and build client base -Researched information to delivered personalized content to clients -Delivered high-quality client support via cloud-based and open- source learning management systems (LMS) -Maintained a detailed delivery calendar to coordinate schedules and appointments -Edited and repurposed internal company communication for accuracy, tone, and grammar -Created digital graphics to market services and build client base -Researched information to delivered personalized content to clients

Visiting Instructor | Business English Subject Matter Expert | Curriculum Developer

• Aug 2019 - Feb 2020

-Designed curriculum to be used by training facilitators and participants -Estimated and executed weekly timed instructor-led training (ILT) presentations -Evaluated content to inform the development of the learning context, resulting in high learner engagement formal and informal assessments -Assessed learner performance -Designed curriculum to be used by training facilitators and participants -Estimated and executed weekly timed instructor-led training (ILT) presentations -Evaluated content to inform the development of the learning context, resulting in high learner engagement formal and informal assessments -Assessed learner performance

Creative Movement and Music Instructor | Content Developer

• Feb 2018 - Aug 2019

-Redesigned instructor-led training materials to ensure consistency of training and adherence to company procedures -Developed working relationships with stakeholders, resulting in an increase of participant enrollment each quarter -Tracked and distributed equipment materials for weekly training sessions -Arranged and organized visual displays in order to increase company morale -Redesigned instructor-led training materials to ensure consistency of training and adherence to company procedures -Developed working relationships with stakeholders, resulting in an increase of participant enrollment each quarter -Tracked and distributed equipment materials for weekly training sessions -Arranged and organized visual displays in order to increase company morale

Program Coordinator | Mentor | College Access Counselor

• May 2016 - 2017

-Trained and assessed participants on appropriate workplace behavior and professional skills development -Facilitated small and large group discussions to encourage diverse interactions through the use of effective communication, critical thinking, and problem-solving skills -Managed and mentored team of contracted interns -Developed job aids for interns to quickly reference policy and procedures -Organized events and weekly team meetings. -Tracked metrics using Salesforce CRM, Excel Spreadsheets, and Google Sheets. Show less

College Completion Counselor | Program Developer | Case Manager

• Aug 2015 - Jul 2016

-Managed a caseload of 100+ participants enrolled in two and four-year degree programs -Entered and tracked participant’s data in order to generate customized action plans using Salesforce CRM -Coordinated and executed quarterly offsite events to conduct in-person meetings with program participants -Collaborated with colleagues to develop and present curriculum for an ILT workshop with the Austin College Access Network (ACAN) -Managed a caseload of 100+ participants enrolled in two and four-year degree programs -Entered and tracked participant’s data in order to generate customized action plans using Salesforce CRM -Coordinated and executed quarterly offsite events to conduct in-person meetings with program participants -Collaborated with colleagues to develop and present curriculum for an ILT workshop with the Austin College Access Network (ACAN)

Military Extension Intern | Program Developer

• Jan 2012 - Jul 2012

Human Ecology Intern | Project Coordinator

• Apr 2011 - Dec 2011

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Residential College Resident Assistant of Herget Hall

• Aug 2009 - Dec 2009