Experience

CoEfficient Global
• United States
• Advertising Services
• 1 - 100 Employee
• Senior Account Manager

  • Mar 2018 - Present

Sotheby's Imprint
• United States
• Printing Services
• 1 - 100 Employee
• Senior Account Manager

  • May 2017 - Present


Currently seeking new opportunity

• E-Learning Providers
• 1 - 100 Employee

• Print Production Specialist and Client Relations

  • Jan 2016 - May 2017

  Detail oriented professional with over 20 years of experience exemplifying excellent customer service in the printing industry. Effective customer relations coupled with extensive communication to exceed customer satisfaction. Skills in job scheduling; production traffic control; computer applications and more. Detail oriented professional with over 20 years of experience exemplifying excellent customer service in the printing industry. Effective customer relations coupled with extensive communication to exceed customer satisfaction. Skills in job scheduling; production traffic control; computer applications and more.



VNA HealthCare

• Hospitals and Health Care
• 1 - 100 Employee

• Patient Service Representative

  • Oct 2014 - Jul 2015

  Utilized customer service skills in a reception setting. Handled in-bound calls from staff and clients, delivered messages to medical and office staff via email, fax,and in-person. Created and updated various spreadsheets, schedules, etc. with direction of Clinical Director. Fulfilled patient admission packets for staff use. Point of contact to obtain communication with lab for supplies and specimen pick-up. Utilized customer service skills in a reception setting. Handled in-bound calls from staff and clients, delivered messages to medical and office staff via email, fax,and in-person. Created and updated various spreadsheets, schedules, etc. with direction of Clinical Director. Fulfilled patient admission packets for staff use. Point of contact to obtain communication with lab for supplies and specimen pick-up.



Hatteras Press

• Production Manager

  • Dec 2013 - Mar 2014

  Managed production of print projects from inception to completion. Initiated production of awarded projects, and attended daily meetings with Dept. Mgrs. Worked with the Director of Operations to obtain press schedule Created layouts, estimated ink, confirmed run plans for stock requirements Estimated purchase orders to outside vendors for binding material Extensive internal dept., and external vendor follow-up to ensure deadlines are met Managed each step of the production process Reviewed final costs and submitted to Sales Production Coordinator/Account Management Show less



Pictorial Corporation

• United States
• Printing Services

• Account Manager

  • Aug 2003 - Nov 2012

  Managed production of print projects from inception to completion. Managed clients with Sales (Managing Partner) Production responsibilities: Initiated production of awarded projects, and preplanned meetings with Dept. Mgrs. Worked with the Scheduling department and Production Mgr to obtain press schedule Created layouts, estimated ink, figured run plans for stock requirements Distributed work orders to internal departments Estimated and distributed purchase orders to inside and outside vendors for binding material Extensive follow-up to ensure deadlines are met; Made periodic sales calls to enquire about new and upcoming print and fulfillment projects Worked directly with clients to negotiate pricing Ensured client satisfaction of awarded projects Distributed awarded projects to the Production Coordinator Managed each step of the production process Provided clients with status of projects, and technical assistance if requested Reviewed final costs with clients and Managing Partners to ensure correct invoicing Submitted monthly reports of print projects Show less



Creative Response Inc

• Book and Periodical Publishing
• 1 - 100 Employee

• Customer Service

  • Dec 1998 - Jul 2003

  Responsible for production of bindery projects, office management, customer service. Prepared specifications for quotations to clients. Established and coordinated production schedules for the binding of various print projects; monitored progress, investigated delays, recommended appropriate actions to ensure schedules were met. Coordinated and utilized efficient methods for bindery services that included; trimming, folding, stitching, die-cutting, etc. Performed duties such as scheduling, logistics, post event billings, and procurement of temporary personnel and supplies Made periodic sales calls on customers. Served as the primary contact in absence of the General Manager. Show less