Experience

ACCA

• United Kingdom
• Accounting
• 700 & Above Employee

• Senior Project Manager

  • Sep 2022 - Present



Myrror App

• United Kingdom
• Wellness and Fitness Services

• Co Founder - Myrror App

  • Feb 2020 - Present



NatWest Group

• United Kingdom
• Banking
• 700 & Above Employee

• Senior Project Manager - Ulster Bank Withdrawal

  • Dec 2021 - Sep 2022



BR-DGE

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Product & Project Manager

  • Feb 2021 - Dec 2021



Stellar Omada

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Product & Delivery Lead

  • Apr 2019 - Apr 2020



NatWest Group

• United Kingdom
• Banking
• 700 & Above Employee

• Project Manager - Open Banking Colleague Engagement

  • Sep 2017 - Apr 2019

  Business Change role responsible for delivering the end to end People Engagement plan for Open Banking, encompassing both the mandatory and strategic response delivery Business Change role responsible for delivering the end to end People Engagement plan for Open Banking, encompassing both the mandatory and strategic response delivery



NatWest Group

• United Kingdom
• Banking
• 700 & Above Employee

• Workstream Lead - Only ended due to commencing maternity

  • Dec 2016 - May 2017

  CCA & Investigations Lead

• Project Manager

  • Oct 2015 - Nov 2016



Sainsbury's Bank

• United Kingdom
• Financial Services
• 700 & Above Employee

• Project Manager - Only ended due to commencing maternity leave

  • Sep 2014 - Jun 2015

  Project Manager in the New Bank Programme with responsibility for delivering the Colleague and Comms project, as well as designing and delivering the solution for ongoing small change.Role involves collaborating across the programme to identify all requirements and translating this into a deliverable based plan. Stakeholders include various senior personnel in the Sainsbury's Bank divisions as well as third party suppliers.Deliverables include:- detailed definition and design documents for both projects- detailed MSP plans- RACI and RAID logs - Decision papers for presentation at senior forums- solution and approach documents for Small Change- Approach documents for cross business training delivery



NatWest Group

• United Kingdom
• Banking
• 700 & Above Employee

• Senior Change Manager

  • Aug 2013 - Sep 2014

  Responsible for the design and delivery of the Business Banking Telephony service for Williams and Glynn.This includes leading the design and delivery of the Target Operating Model for both Sales and Service, delivery of pilots to inform model and full recruitment, training and stand up of the new functionI lead a team of Project Managers and analysts throughout the full project life cycle

• Project Manager

  • Aug 2011 - Aug 2013

  Working as a Project Manager in Retail Change Management with the RBS Group.Initially Project Manager in a large and unique Divesment programme, responsible for managing and coordinating the separation of the Private Banking & Advice business. I was then a key player in the first major step to migrate customers to the Divested business through establishing a dedicated divested channel experience for customers. This was then followed as Project Manager for the migration of Retail Credit Cards to the divested business.I am currently a Project Manager working to delivery cultural change and increased NPS through increasing staff capability and competence. This is all focussed on driving increased Customer Service .Manage a team of Senior Analysts through the full project lifecycle.

• Senior Change Analyst

  • Mar 2010 - Aug 2011

  Responsible for managing and coordinating projects within a large divestment programme. Working within Retail Change Management with particular focus working within Private Banking & Advice.



NHS Greater Glasgow and Clyde

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Service Improvement Manager

  • Jun 2009 - Mar 2010

  A Project Management role with responsibility for implementing one of the largest change initiatives in the NHS. As part of the ’18 Weeks Referral to Treatment’ programme, with a budget of £2.5m across Glasgow and Clyde, the role focused on redesigning services in the Theatres and Anaesthetic Directorate with the aim of streamlining services, realising efficiency savings and significantly reducing the waiting times for patients needing treatment. Role required management of the the end to end change management process and heavily relied on my excellent negotiation and influencing skills to develop agreement across a range of challenging stakeholders.



NHS Forth Valley

• United Kingdom
• Hospitals and Health Care
• 400 - 500 Employee

• Assistant Service Manager

  • Sep 2007 - Jun 2009

  Responsible for the development and operational readiness of a Surgical Unit to deliver streamlined patient services.Developed successful business case for introducing bariatric surgery to NHS Forth Valley, including full clinical and cost effective analysis. Responsible for the development and operational readiness of a Surgical Unit to deliver streamlined patient services.Developed successful business case for introducing bariatric surgery to NHS Forth Valley, including full clinical and cost effective analysis.