Experience

Airdata UAV
• United States
• Software Development
• 1 - 100 Employee
• Enterprise Sales Support Specialist

  • Jul 2023 - Present

Envoy
• Australia
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee
• Order Management Coordinator

  • Apr 2022 - Jan 2023


New Relic, Inc.

• Order Management Specialist

  • Mar 2021 - Mar 2022

  • Review contracts (order forms, legal agreements, customer purchase orders, quotes, etc) for compliance with revenue recognition and deal desk policies • Understand and process a vast range of customer deals including partner sales, rip and replace contracts, renewals, downgrades, and complex deal structures • Ensure timely and accurate provisioning and billing of customer accounts through manual data entry • Provide business insight, knowledge of deal desk policies and procedures, as well as analytical support to sales • Safeguard and manage data quality in SFDC and Zuora for all proposed and closed quotes/deals • Engage in ad-hoc projects relating to order entry and process improvement Show less



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Global Order Desk

  • Jan 2017 - Feb 2021

  Telstra is a leading Australia-based tier one telecom and IT services company offering a full range of communications services ranging from IP Transit to EPL/IPL, data center, satellite, Cloud and our market leading SDN platform, to name a few. We own and operate networks which are the largest and most diverse in Asia Pacific. In addition to the acquisition of Pacnet (EAC, C2C and Unity) cable system ownership and participation include AAG, RNAL, APCN2, SMW3, TEC (Endeavour), AJC, etc. Our major IP Networks include AS1221, AS4637. · Provide administrative sales support utilizing Telstra's system integrated Salesforce based sales process · Provide system and SOMP guidance, systems issue identification and follow up resolution. · Technical Solution confirmation with Sales/Pre-Sales/Service Delivery teams · Quote creation guidance & support for Sales Team · Quote progression from Firm to Order status · Validation of order form against order configuration · Completion of Request Sales Support action items within agreed OLA. · Identify system issues, log incident ticket requests and follow up till issues are resolved · Participate in User Acceptance Testing (UAT) for new system features or improvements Show less



Pall Life Sciences

• Customer Service Representative

  • Mar 2016 - Jan 2017

  • Responsible for coordination of export compliance in the order and shipment process • Respond to routine customer requests and complaints in an expedient and professional manner • Coordinate with departments regarding order status, shipping dates, product availability and back orders to achieve complete resolution and full customer satisfaction • Manage the processing of orders received via telephone, fax, mail, or the Internet, in a timely and accurate manner • Processes complaints and credit memoranda • Independently serve as the primary liaison for the customer when interacting with product marketing, material management, and other Pall departments before and/or after the sale Show less



Mizuho America

• United States
• Medical Device
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2014 - Mar 2016

  • Ensure compliance with export and Global Medical Device regulations. Responsible for all export documentation filing records. Act as liaison between Mizuho management and distributors. • Interface with appropriate levels of the company to resolve complaints, problems, returns, and repair issues In an efficient and professional manner • Assist Regional Sales Managers and Distributors to resolve difficult and complex customer related issues. Process Purchase Orders • Issue quotes • Issue RGA numbers and process returns Compile and report on department activities and achievement of goals and objectives to higher level management. • Maintain various critical databases, such as Customers, Distributor list. Interface with Finance Department • Ensure proper Distributor commission rates and payments • Assist Accounts Receivable to resolve Credit and Collection issues • Establish new domestic and international accounts and to recommend and supervise their compliance with established sales terms Interface with Inventory Control to coordinate consignment, trial and sample sets. Document and maintain current Customer Service procedures (SOPs). Show less


SBE Entertainment
• Marketing Information Hostess

  • Jan 2012 - Nov 2013

Davidoff of Geneva
• United States
• Tobacco Manufacturing
• 1 - 100 Employee
• Hostess

  • Nov 2010 - Dec 2011