Experience

Cummins Power South

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Supervisor

  • Jun 2015 - Present

  Oversee 4 Technicians to troubleshoot, repair, and/or service customers RV’s, Generators, APU’s, Upfit/groom engines, Quickservice, Warranty repairs, etc. Get Unit information from Customers trucks or Generators – VIN, ESN, Mileage, Generator Serial and Model number with spec. Quote customers and communicate necessary repairs either billable or warranty and gain approval for repairs. Oversee a Quickserve technician to make sure when a truck comes in, we troubleshoot within a certain timeframe… Show more Oversee 4 Technicians to troubleshoot, repair, and/or service customers RV’s, Generators, APU’s, Upfit/groom engines, Quickservice, Warranty repairs, etc. Get Unit information from Customers trucks or Generators – VIN, ESN, Mileage, Generator Serial and Model number with spec. Quote customers and communicate necessary repairs either billable or warranty and gain approval for repairs. Oversee a Quickserve technician to make sure when a truck comes in, we troubleshoot within a certain timeframe to eliminate downtime for the customer. Work with Parts department to ensure customer is quoted properly. File Warranty claims for Onan/Cummins. Fix any warranty discrepancies. Maintain paperwork for Onan Warranty Parts returns. Assist other departments as needed when staff is short (Service Writer, Cummins Engine Shop Supervisors, Powergen F/S Supervisor, Engine F/S Supervisor, and Administrative Asst.). Answer phones and direct as necessary. Assist in Payroll when requested. Drive and park customer vehicles. JSA Audits of technicians jobs. Employee recognition. Assist Employees for advancement thru gaining knowledge in training, and advising opportunities within the organization. Employee Reviews. Head up Tool Box Meetings with employees.

• Customer Care Advisor – Service Writer

  • Oct 2013 - Present

  Greet customers in Service Department and get an accurate complaint from the customer, create a work order in BMS. Drive trucks/RV’s/Transit buses/School buses, etc into yard, park. Get Unit information from Customers trucks – VIN, ESN, and Mileage. Hand off WO to Service supervisor to assign repair to technician. Refile or Retransmit claims with corrections needed to pass FEE. Make necessary corrections to denied or short paid claims to refile properly for payment processing.



Cummins Inc.

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Service Supervisor

  • Jun 2006 - Present



Cummins Bridgeway

• United States
• Automotive
• 1 - 100 Employee

• Customer Care Advisor/Warranty Administrator

  • Jan 2011 - Oct 2013

  Greet customers in Service Department and get an accurate complaint from the customer, create a work order in BMS. Get Unit information from Customers trucks – VIN, ESN, Mileage. Hand off WO to Service Supervisor to assign repair to technician. Assign job repair to technician as needed. Open or Close shop as needed. Research QSOL for SRT’s/Campaigns. Oversee EPR process. Assist customers on phone with job repair status and quoting. Audit JSA forms/techs. Enforce Safety in the shop –… Show more Greet customers in Service Department and get an accurate complaint from the customer, create a work order in BMS. Get Unit information from Customers trucks – VIN, ESN, Mileage. Hand off WO to Service Supervisor to assign repair to technician. Assign job repair to technician as needed. Open or Close shop as needed. Research QSOL for SRT’s/Campaigns. Oversee EPR process. Assist customers on phone with job repair status and quoting. Audit JSA forms/techs. Enforce Safety in the shop – Gloves/glasses. Involved in Community Service, Customer Delight & Safety Committees. Lead a Tool Box meeting with the Tech’s once a month to go over any issues or concerns in the shop. Run reports for Warranty Aging/Variance. Refile or Retransmit claims with corrections needed to pass FEE. Make necessary corrections to denied or short paid claims to refile properly for payment processing. Submit Tier 2/3 Policy requests online. Enter Autocar claims online. Work with Bluebird/Holland for Warranty authorization. Submit Extended Warranty Certificate information into ECW website. Research repairs on EDS to justify Warranty repairs and SRT’s as directed in EDS. Work with Technical Support for ETSR submission on warranty repairs.

• Administrative Asst/Warranty Administrator

  • Jan 2008 - Jan 2011

  Cash/Credit Card reports. Collection calls for past due invoices. Answer phone for Service and Parts Departments and forward calls as necessary. Assist customers on phone advising status of repairs to their units and quotes. Greet customers and assist where needed. Make coffee, pop popcorn. Run reports as needed for Sales/Marketing, etc. Order office supplies – Staples and coffee, etc. Plan and execute Anniversary & Retirement parties for fellow employees, as well as Holiday events or… Show more Cash/Credit Card reports. Collection calls for past due invoices. Answer phone for Service and Parts Departments and forward calls as necessary. Assist customers on phone advising status of repairs to their units and quotes. Greet customers and assist where needed. Make coffee, pop popcorn. Run reports as needed for Sales/Marketing, etc. Order office supplies – Staples and coffee, etc. Plan and execute Anniversary & Retirement parties for fellow employees, as well as Holiday events or Customer Appreciation Luncheon. File invoices for parts/service. Mailing of invoices or advertisements. Daily Payroll upkeep and weekly processing to HR. Run reports for Warranty Aging/Variance. Refile or Retransmit claims with corrections needed to pass FEE. Make necessary corrections to denied or short paid claims to refile properly for payment processing. Enter Dealer claims in Rapidserve for OTS or Tier 2/3 processing. Enter Autocar claims online. Work with Bluebird/Holland for Warranty authorization. Submit Extended Warranty Certificate information into IMS.

• Accounts Receivable Analyst

  • Jan 2006 - Jan 2008

  Cash Application of Lockbox for 6000 plus active customers, Daily mail/checks processing – scan and apply checks accordingly, Maintain Cash/Credit Card log for 15 different Cummins branches, Write-Off’s, Maintain Check Scanning for all locations, Collection calls for up to 12 different Cummins Branches, Approve/Deny Credit Applications using DNBi, Maintain Customer Accounts, Mail out Statements – Reminder Letters – Final Demand Letters, Monitor accounts sent to GAB (General Auditing Bureau),… Show more Cash Application of Lockbox for 6000 plus active customers, Daily mail/checks processing – scan and apply checks accordingly, Maintain Cash/Credit Card log for 15 different Cummins branches, Write-Off’s, Maintain Check Scanning for all locations, Collection calls for up to 12 different Cummins Branches, Approve/Deny Credit Applications using DNBi, Maintain Customer Accounts, Mail out Statements – Reminder Letters – Final Demand Letters, Monitor accounts sent to GAB (General Auditing Bureau), Send accounts to RCC (Collections), Offset Credits for A/P Check issuance and submit requests, Daily Reports (Follow Up reports, Dealer Aging, Location Aging, Lockbox spreadsheet), Credit Card transactions – settlements and applications, sort and distribute mail within department, Grant Overrides to accounts needing to purchase over their credit limit, Switchboard operation assistance.



Awrey's Bakery

• Food & Beverages
• 1 - 100 Employee

• Assistant Food Service Manager

  • Jan 1999 - Jan 2006

  Invoicing, Invoice via EDI, Mailing, Cash Application of Lockbox and daily check mailings, Cash Application of EFT, Write-Off's, Credit Collection calls, Maintain Customer Accounts, Release of Credit Holds, Promotional Expense Coordinator, Daily Receivables Ledger Journal, E-mail authorization of credits/debits to specified accounts for proper Corporate application, Correspond closely with Sales Managers, Process Monthly/Quarterly Rebates, Process Brokerage Commission, Process Private Label… Show more Invoicing, Invoice via EDI, Mailing, Cash Application of Lockbox and daily check mailings, Cash Application of EFT, Write-Off's, Credit Collection calls, Maintain Customer Accounts, Release of Credit Holds, Promotional Expense Coordinator, Daily Receivables Ledger Journal, E-mail authorization of credits/debits to specified accounts for proper Corporate application, Correspond closely with Sales Managers, Process Monthly/Quarterly Rebates, Process Brokerage Commission, Process Private Label Rebates, Process check requests, Research deductions, Debit/Credit entry/posting, Maintain Broker contracts, Bid entry. Show less Invoicing, Invoice via EDI, Mailing, Cash Application of Lockbox and daily check mailings, Cash Application of EFT, Write-Off's, Credit Collection calls, Maintain Customer Accounts, Release of Credit Holds, Promotional Expense Coordinator, Daily Receivables Ledger Journal, E-mail authorization of credits/debits to specified accounts for proper Corporate application, Correspond closely with Sales Managers, Process Monthly/Quarterly Rebates, Process Brokerage Commission, Process Private Label… Show more Invoicing, Invoice via EDI, Mailing, Cash Application of Lockbox and daily check mailings, Cash Application of EFT, Write-Off's, Credit Collection calls, Maintain Customer Accounts, Release of Credit Holds, Promotional Expense Coordinator, Daily Receivables Ledger Journal, E-mail authorization of credits/debits to specified accounts for proper Corporate application, Correspond closely with Sales Managers, Process Monthly/Quarterly Rebates, Process Brokerage Commission, Process Private Label Rebates, Process check requests, Research deductions, Debit/Credit entry/posting, Maintain Broker contracts, Bid entry. Show less