Experience

Ross Education

• United States
• Higher Education
• 200 - 300 Employee

• Account Coordinator Manager

  • 2014 - Present



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Senior Customer Support Specialist

  • May 2003 - Aug 2014

  Auto Finance, Senior Customer Support Specialist (2003 to present) • Selected to assist Loan Recovery Manager with training, reporting, and reducing monthly losses; • Assist Loan Recovery Specialists with complex accounts and make suggestions regarding technique; • Utilized keen analytical and listening skills while collecting on sub-prime auto loans; • Designed acceptable payment solutions for early and late stage collection customers; • Track losses and balances in client portfolio in excel database to monitor and report on productivity; • Prepare and review repossession and skip tracing documents for quality and data integrity; • Direct repossession efforts by partnering with appropriate outside agencies in order to recover assets; • Negotiate payment schedules on past due loans creating short and long term solutions for the customer and the company; • Train all employees on policies and procedures and help identify more efficient ways to handle workload; • Utilize accounting system to review payment history and identify posting information: interest rates, loan maturity, and principal. Show less



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Collections Specialist

  • 2001 - 2003

  Collections Specialist (2001 to 2003)• Negotiated payment plans on past due auto loans and consistently exceeding department goals;• Documented all customer communication efforts and follow up to ensure commitments were met.

• Repossession Specialist, Manufactured Housing

  • 1999 - 2001

  Repossession Specialist, Manufactured Housing (1999 to 2001)• Handled the end-to-end processing of manufactured homes repossessions; • Created and distributed the Monthly Repossession Sales Listings;• Processed charge-offs, updated the GL Accounts and processed all recoveries through SAP system;• Processed vendor invoices for payment;• Acted as liaison with Manufactured Housing Communities and Dealers on homes listed, offers, counter offers, and review the details of Purchase Agreements. Show less

• Senior Loan Counselor, Manufactured Housing

  • 1997 - 1999

  Senior Loan Counselor, Manufactured Housing (1997 to 1999)• Negotiated payment plans on past due mortgage loans;• Handled the end-to-end processing of bankruptcies, disabilities, credit life and foreclosures;• Prepared inspections on homes after surrender or foreclosure

• Additional JPMorgan Chase Positions

  • 1993 - 1997

  Additional JP Morgan Chase Positions (1993 to 1997):• Adjustor, Southeast Loan Adjustments (1996 to 1997)• Loss Prevention Adjustor, Southeast Loan Adjustments (1996 to 1996)• Adjustor A, Southeast Loan Adjustments (1994 to 1996)• Collections Analyst, Southeast Loan Adjustments (1993 to 1994)