Experience

American Disposal Services

• United States
• Environmental Services
• 1 - 100 Employee

• Billing Manager/Data Analyst

  • Jan 2022 - Present

  • Anticipated data and analytics needs when developing strategic opportunities.• Provided input on testing strategy, configuration and deployment.• Drove service improvements by working cross-functionally to close process gaps.• Extracted key observations and insights from internal and external data sources to drive decision-making.• Utilized excel to organize data.• Adjusted content to simplify complex matters for broader understanding.• Delivered status updates to supervisor and recommended changes in design based on challenges faced.• Maintained and updated business intelligence tools and databases.• Devised better methods and models for enhanced data procurement. Show less

• Assistant Project Manager/ Data Analyst

  • May 2015 - Jan 2022

  2015 – Jan 2022• Delivered status updates to supervisor and recommended changes in design based on challenges faced.• Collaborated with others in organization to ensure successful implementation of chosen problem solutions.• Collaborated with senior managers and decision makers to identify and solve problems and clarify management objectives.• Analyzed information about alternative courses of action to determine which plan will offer best outcomes.• Performed validation and testing of models to ensure adequacy and reformulated models as necessary. Show less

• Customer Service Representative

  • May 2013 - May 2015

  • Addressed customers courteously using suitable methods and problem-solving skills.• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.• Updated and maintained database with accurate customer information and timely data entry.• Complied with corporate and regulatory policies regarding information confidentiality and privacy.• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.• Investigated and researched issues to determine root causes and appropriate resolution methods.• Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.• Provided account information to customers and explained bill service policies and customer rights. Show less



GEICO

• United States
• Insurance
• 700 & Above Employee

• Insurance Agent

  • Jan 2010 - May 2013

  Homeowner’s Insurance Agent January 2010 – May 2012 • Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. • Obtain information from insured or designated persons for purpose of settling claim with insurance carrier. • Process new insurance policies, modifications to existing policies, and claims forms. • Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. • Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives • Answer questions related to coverage and annual charges • Obtain underwriting approval by completing application for coverage • Participate in continuing education programs in both insurance and sales Show less