Experience

FRAM Group

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Export Customer Service Representative

  • May 2014 - Present

  Process and manage sales orders for customer shipments to Asia, Australia, Central America, Europe, South America. Prepared and presented documentation for customs clearance. Resolved customer issues for credit, pricing and production.



First Solar

• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• International Customer Service Relations Representative

  • Sep 2012 - May 2014

  Perrysburg, OH Processed and managed customer module orders for shipments to India, China, and Middle East. Prepared and presented documentation for customs clearance.



LIBBEY GLASS INC

• Export Customer Relations Representative

  • Feb 2002 - Jul 2012

  Toledo, Ohio Area Processed and managed customer orders for delivery to Asia, Mexico and South America. Established and maintained quality customer relations. Ensured compliance with controlled collections of DCL’s and Letters of Credit. Prepared and presented documentation for customs clearance. Resolved customer issues for credit, pricing and production. Selected to participate in Rapid Improvement Teams (RIT). Retail Customer Relations Associate, 2002s Served as back up for all retail customer… Show more Processed and managed customer orders for delivery to Asia, Mexico and South America. Established and maintained quality customer relations. Ensured compliance with controlled collections of DCL’s and Letters of Credit. Prepared and presented documentation for customs clearance. Resolved customer issues for credit, pricing and production. Selected to participate in Rapid Improvement Teams (RIT). Retail Customer Relations Associate, 2002s Served as back up for all retail customer relations representatives. Show less



Ryder System, Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Coordinator

  • Feb 2000 - Jul 2001

  Toledo, Ohio Area Coordinated daily LTL operation of five accounts consisting of 35 drivers over-the-road and local. Designed daily routes and performed cost analysis.



Penske Logistics

• United States
• Truck Transportation
• 700 & Above Employee

• Logistics Center Supervisor

  • Jan 1996 - Jan 1999

  Toledo, Ohio Area Supervised daily operation of cross-dock, dispatch and office personnel. Scheduled 130 union drivers, and managed an office staff of 20 employees. Labor Relations, researched driver grievances and held local level meetings. Developed and designed route packages for JIT Schedule. Developed, generated, and presented weekly performance measurement reports for cross-dock operation for Toledo Assembly Plant

• Cross-Dock Coordinator

  • 1995 - 1996

  Responsible for cross-dock operations of 36 union drivers and 9 office staff. Scheduled all window times into Penske JIT routes and outside carriers. Start up and implemented procedures for two additional Penske cross-dock operations for General Motors and Chrysler

• Plant Liaison

  • 1994 - 1995

  Toledo, Ohio Area On site at Toledo Assembly Plant and assisted the Traffic Department.

• Logistics Analyst

  • 1992 - 1994

  Designed routes for Toledo, Windsor, and Newark Chrysler Assembly. Surveyed 325 tri-state and Canadian vendors. Calculated percentage, weight and Routed JIT deliveries. Generated performance reports and attended bi-weekly Chrysler meetings.