Experience

Michigan Coalition to End Domestic and Sexual Violence

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Advocate

  • Oct 2022 - Present

  Provides hotline coverage and support, information, referrals and crisis intervention to survivors of domestic violence who call, chat or text into the State of Michigan Domestic Voice Hotline. Provides hotline coverage and support, information, referrals and crisis intervention to survivors of domestic violence who call, chat or text into the State of Michigan Domestic Voice Hotline.



Jamie Bates Homes, LLC

• Office Manager

  • May 2017 - Sep 2021

  Worked as an Office Manager/Transaction Coordinator for a large Real Estate Team in Greater Lansing. Helping build the team from the ground up, promoting, marketing and managing a team with up to 7 agents and additional office staff. As a Transaction Coordinator, I kept the transactions of all 7 agents moving forward with everyone involved from clients, agents, lenders and title companies. Worked as an Office Manager/Transaction Coordinator for a large Real Estate Team in Greater Lansing. Helping build the team from the ground up, promoting, marketing and managing a team with up to 7 agents and additional office staff. As a Transaction Coordinator, I kept the transactions of all 7 agents moving forward with everyone involved from clients, agents, lenders and title companies.



America by Rail, Inc.

• United States
• Travel Arrangements
• 1 - 100 Employee

• Manager of Hotel and Sightseeing

  • Jun 2016 - May 2017

  Manages all aspects of the hotel and sightseeing departments, while maintaining excellent customer service in a travel industry. Manages all aspects of the hotel and sightseeing departments, while maintaining excellent customer service in a travel industry.



Americorp Enterprises

• United States
• Computer Hardware

• General Manager

  • Dec 2010 - Jan 2016

  Managed all areas of the 55 room hotel in accordance with brand standards to achieve superior guest service and product quality. • Supervised management of front desk, housekeeping, maintenance and ground personnel • Represented the hotel at various association and chamber functions and meetings, gathering leads for meetings, room blocks, and catering events • Handled marketing, sales, reservations, A/R accounts, inventory and scheduling • Set competitive rates, kept up with upcoming events in the area • Reviewed daily reports and made corrections as needed. Ensured that credit card transactions were processed for payment nightly, as well as all reports were timely emailed/posted/faxed, and that the computer backup had been performed. • Assisted the owner with various tasks that included; payroll, bank deposits, registering the rooms with Housing and Development, along with any inspections for the City and State Show less



Americorp Enterprise

• United States
• Computer Hardware

• Front Desk Representative

  • Feb 2008 - Dec 2010

  Offered exceptional guest relations to help orchestrate smooth flow of operations for the hotel. • Promoted positive guest relations to all individuals approaching the Front Desk • Answered inbound calls, making single and group reservations, canceling reservations and answering questions • Issued key cards and escort instructions to bellhops • Cleaned and maintained lobby and common areas, restocking supplies and watering plants • Advised housekeeping staff when rooms have been vacated and ready for cleaning • Assisted manager with special tasks of revamping room decor to meet Brand Standards, new furniture in suites and lobby area, among other special projects Show less



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative/ Receptionist

  • Sep 2000 - Jun 2003

  Responded to telephone and front desk inquiries, providing quality service to customers and associates inquiring about the availability of products, or status of order. • Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call to avoid escalation of issues • Listened attentively to caller needs to ensure a positive customer experience • Took payments and kept a balanced drawer • Issued and processed returned equipment Show less