Experience

Advantage Aviation Technologies (AAT)

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Customer Service Specialist for Landing Gear & Components at Advantage Aviation Technologies

  • Jul 2019 - Present

• Purchasing and Logistics Manager

  • Aug 2012 - Jul 2019



Air Methods

• Airlines and Aviation
• 700 & Above Employee

• Purchaser/Buyer

  • Apr 2011 - Aug 2012



Digital River Networks

• IT Services and IT Consulting

• Purchasing / Buyer

  • Apr 2008 - Jan 2011

  Purchased Microsoft, Adobe, Vistablet and Main Distributor D&H products to ensure adequate stocking product availability to meet and exceed targeted sales objectives. Decreased costs and optimized supplier performance and assisted accounting in reconciling invoices. Identified and developed leads for new and potential suppliers, negotiated quotes, forecasted timescales and purchased products to meet a budget. Served as the liaison with the Sales and Marketing management group to ensure the effectiveness of their sales campaigns and special pricing promotions. Developed purchase agreements and contracts with manufacturers and utilized Microsoft Dynamics to create purchase orders and various reports to check stocks and invoice information as well as added and updated product descriptions, images and placement of products on company websites.



Journey Education Marketing

• United States
• Software Development
• 1 - 100 Employee

• Accounts Service Representative/ Verifications/ Receptionist

  • Apr 2006 - Nov 2008

  Worked as receptionist and customer service answering over 150 calls and inquiries daily providing customer service in resolving problems and complaints as well as provided sales assistance to customers including administration, faculty, academic institutions and students. Managed special assignments from management, utilized web resources to assist with daily operations, processed payments and credits for customers, input orders into the sales system, offered technical information and features of software packages and provided estimates.



Lennox International

• United States
• Manufacturing
• 700 & Above Employee

• Customer Service Specialist II / Call Center

  • Aug 1990 - Jul 1996

  Provided customer assistance to key customer accounts for this Heating and Air Conditioning manufacturer answering inquiries concerning orders, shipments, schedules, pricing, quotes, complaints and arranging payment for past due invoices. Worked with both inside and outside sales departments to ensure profitability and margins. Served as a mentor to new employees assisting them in reaching their sales quotas on a consistent basis. Provided customer assistance to key customer accounts for this Heating and Air Conditioning manufacturer answering inquiries concerning orders, shipments, schedules, pricing, quotes, complaints and arranging payment for past due invoices. Worked with both inside and outside sales departments to ensure profitability and margins. Served as a mentor to new employees assisting them in reaching their sales quotas on a consistent basis.