Stacy Chepchumba Sum, MPRSK
Corporate Communication Intern at Communications Authority of Kenya- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Customer Experience (CX) Foundations
LinkedInJul, 2023- Nov, 2024 -
Member
Public Relations Society of Kenya (PRSK)Jun, 2022- Nov, 2024 -
Induction Program for Young Public Relations Practicioners.
Skills to Grow AfricaDec, 2021- Nov, 2024
Experience
-
Communications Authority of Kenya
-
Kenya
-
IT Services and IT Consulting
-
100 - 200 Employee
-
Corporate Communication Intern
-
Nov 2022 - Present
As a results-driven Corporate Communication Intern with expertise in customer service and event planning, I have contributed to the success of the Communications Authority of Kenya in the following ways: • Editorial support: Provided comprehensive editorial support by developing and publishing articles for the Communications Authority weekly newsletter, showcasing organizational activities and events, resulting in effective communication with stakeholders. • Customer service: Demonstrated excellent communication and customer service skills by effectively handling inquiries and complaints. This contributed to a positive customer experience and strong relationships with stakeholders. • Data analysis: Analyzed customer feedback and developed reports to inform decision-making for continuous improvement in customer service delivery, leading to enhanced customer satisfaction and retention, and increased organizational efficiency and effectiveness. • Event planning: Contributed to organizational visibility and positive stakeholder relationships through skilled event planning and execution. • Report writing: Proficient in report writing, allowing for the identification of areas for improvement and informed decision-making, leading to enhanced organizational efficiency and effectiveness. • Stakeholder relationships: Maintained strong relationships with stakeholders through comprehensive communication support, including the creation of approvals and memos for sponsorships and partnerships, contributing to effective communication and positive relationships. • News monitoring: Maintained daily news editorial reports and monitored media coverage to keep staff up to date, contributing to informed and effective decision-making. Show less
-
-
-
Skills to Grow Africa
-
Kenya
-
Education Administration Programs
-
1 - 100 Employee
-
Public Relations Associate
-
Jul 2021 - Dec 2021
• Developed and implemented new communication strategies and plans that promoted interactions with relevant stakeholders in the company. • Mapped out Key Stakeholders and developed a stakeholder engagement plan that led to efficient communication with stakeholders. • Developed fact sheets, press releases, FAQ’s, media pitches and briefing notes during the launch of The Hiring System Campaign. • Assisted in the production of social media content such as social media content calendar. • Developed and implemented new communication strategies and plans that promoted interactions with relevant stakeholders in the company. • Mapped out Key Stakeholders and developed a stakeholder engagement plan that led to efficient communication with stakeholders. • Developed fact sheets, press releases, FAQ’s, media pitches and briefing notes during the launch of The Hiring System Campaign. • Assisted in the production of social media content such as social media content calendar.
-
-
-
Ngong hills hotel
-
Kenya
-
Hospitality
-
1 - 100 Employee
-
Food and Beverage Cost Control Officer
-
Jul 2017 - Sep 2017
• Responded quickly and efficiently to all incoming conferencing sales enquiries in the banqueting and conferencing office and skillfully raised awareness on the hotel facilities to new and existing clients. This led to the increase in revenue for the hotel. • Analyzed online guest reviews and internal guest comment card following up on food and beverage related issues which affected the Food and Beverage department. Did monthly analysis, compilation and presentation of reports on issues identified and resolutions. • Maintained open communication within the department and with other operational departments, handling complaints, solving problems and maintaining positive relationships with guests and staff, including management, subordinates and co-workers. • Provided administrative support to the Food and Beverage department by screening calls, handling enquiries and requests, compilation and filling of office documentation, maintenance and use of office systems and equipment. • Developed action lists from department meetings and ensured follow up according to time schedule/tracking assigned projects. This ensured all reports were detailed and projects were complete. Show less
-
-
-
Weston Hotel Nairobi
-
Kenya
-
Hospitality
-
1 - 100 Employee
-
Hospitality and Guest Relations Intern
-
May 2016 - Sep 2016
• Provided smooth check-in and checking-out procedures for the guest. Ensured impeccable customer experience for each of the clients. • Created and maintained excellent relationships with Clients of the Hotel. • Created awareness on the items offered to customers to increase revenue with required in-depth food and wine knowledge. • Escalated where necessary client’s complaints, pending requisitions and systems errors to the supervisors and managers on duty. Monitored and improved the communication needs of the clients. • Communicating with customers on their needs and wants as well as requests. This led to the development of customer relationships. Show less
-
-
-
College of Insurance, Nairobi
-
Kenya
-
Insurance
-
1 - 100 Employee
-
Hospitality Intern
-
May 2015 - Sep 2015
• Took the needs of the customers using a POS ordering software. All customers’ needs were catered for. • Cash handling and end of day revenue reconciliation and applicable paperwork. Ensured all the financial transactions were safely handed over to the finance department. • Achieved sales goals through product and service recommendations to clients. This led to the development of activities that led to brand awareness. • Ensuring production of timely reports related to customer experiences and finance. Show less
-
-
Education
-
2020 - 2022
University of Nairobi
Master of Arts, Communication -
2013 - 2017
Technical University of Kenya
Bachelor of Technology - BTech, Hotel and Restaurant Management
Community
