Experience

Freedom Fertility Pharmacy

• United States
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• PCC

  • May 2022 - Present



Cigna

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Customer Service Representative

  • Nov 2020 - Present



Festool USA

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2020 - Mar 2020



Cornerstone Staffing Solutions, Inc.

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Sales Coordinator *Business Partner * People Leader * Excellence Deliverer *

  • Aug 2018 - Jan 2020

  Providing candidate searching and job placement for administrative, industrial, technical, sales and transportation positions, Cornerstone truly is where talent and jobs meet. Cornerstone Staffing Solutions ranks among the top largest staffing firms in America and received Inavero’s Best of Staffing® Client Award in 2016, 2017, and 2018. Since 2003, Cornerstone has grown from a neighborhood staffing provider to a national firm that employs thousands of people at hundreds of companies from coast to coast. What sets us aside from everyone else?Cornerstone Staffing Solutions has a proven track record of providing Michigan’s top employers with high-performing, reliable employees. We can consistently deliver results by leveraging our core strengths: • Our unique, proven Talent Predictor selection process• Our highly distinct group of recruiting experts The Talent Predictors process consists of 5 specific steps that identify integrity, safety behaviors, employee honesty, and illegal drug and alcohol use. Through utilizing our highly refined process, we have found that only 48% of applicants are selected for hire. During the current recovery, over 800 of our recruits have found success through direct employment with our customers.We invest in our recruiting team by ensuring that all internal employees complete their Staffing Professional Certification (CSP) through the American Staffing Association, and 10 hours of OSHA Certification through the National Safety Council. This unparalleled level of expertise in the staffing industry insures that you are: • Provided the best available talent to fill open positions• Served by professionals committed to staffing• Protected from many of the employment and legal risks involved in hiringThe difference with Cornerstone Staffing is that we are committed to finding you the best talent, AND we have the quantifiable results to back it up.www.cornerstone-staffing.com



C&D Technologies

• Customer Service/ Inside Sales

  • Mar 2017 - Apr 2018

  Follow up on shipping dates, orders, conformationsRMA's Credits-Refunds-Warranties-return shipments-damagesCreation of SOP's for Customer Service Group Follow up on shipping dates, orders, conformationsRMA's Credits-Refunds-Warranties-return shipments-damagesCreation of SOP's for Customer Service Group



Pro Resources Staffing Services

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Sales Coordinator

  • Jan 2013 - Feb 2017

  Prospected new business opportunities through extensive research and networkingEstablished initial contact and coordinating follow-up activities with outside sales representativeConstructed customer files that include all information necessary to successfully fill ordersParticipated in ongoing recruiting efforts to assist in finding qualified candidatesMaintained accurate and detailed records of outgoing calls and emails in CRM in AvointePerformed interviews, orientations, payroll processing, and employee retention activities



Calderon Textiles

• United States
• Textile Manufacturing
• 1 - 100 Employee

• Inside Sales/ Customer Service

  • Sep 2006 - Oct 2012

  Managed high-volume workload in a deadline driven environmentActed as liaison between customers, outside sales representatives, and vendors to ensure timely product executionProcessed inquiries, order entry, complaints, and payment extension/service requestsIncreased sales by $250K through cross-selling and targeting open sales territoryMaintained accurate detailed records of outgoing calls and emails in People SoftUtilized web-based ERP systems and Microsoft Office SkillsRecognized as an exceptional team player for successfully supporting additional sales reps due to downsizingGenerated 350 outbound calls while resolving an average of 250 inbound inquiries in any given week



Ramada Limited, Super 8 Motel and Days Inn all of Crawfordsville

• General Manager

  • May 1991 - 2006

  Progressed on the fast track through positions of increasing challenge and responsibilityDirected all strategic operations, sales, and marketing plans for multiple hotels with fifty employeesBuilt and Maintained occupancy rates of 80% by establishing successful marketing plans to stimulate growth and create customer loyaltyProvided multi-unit P&L forecasting and oversight, staffing, strategic directives, and trainingIncreased yearly revenue for all three hotels by $750,000 while lowering cost by 76%