Experience

NTT DATA Services

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Information Technology Managing Consultant

  • Aug 2021 - Present



White Tiger Strategies

• Consultant

  • Jan 2020 - Aug 2021



Pediatrics Plus

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Director of Employee Services

  • Jul 2018 - Aug 2021



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Solution Manager

  • Mar 1986 - Jul 2018

  Business Solutions Manager - manage a team of Business Analysts that specialize in configuration. Developed Performance Management Plan for Operations. Oversee all operations requirements for the new contract. Ensure legacy system functionality is configured in new system. Work closely with PMO to implement a new system for the Arkansas Medicaid Program. Senior Business Analyst - configure and implement Reference/Business Plan Administration function area of Medicaid system which includes Edits/Audit, Member Plan Rules, Provider Contract Rules; proposal writing; and testing. BreastCare Manager – managed call center, provider representatives and business analysts; worked as a liaison between advisory board and Arkansas Department of Health, and negotiated additional services for the contract. Provider Relations Manager – managed call center, provider representatives, technical writers, financial unit and technical help desk; developed and administered performance evaluations; managed department finances; worked closely with customer on operational issues; and negotiated new business opportunities. Provider Representative – visited Medicaid providers to assist with billing issues or training; performed provider workshops; worked closely with the customer to resolve provider concerns. Call Center Representative – answered incoming calls from providers to assist with billing issues; responded to written communication from providers; and trained new call center representatives. Show less