Experience

LM Restaurants

• United States
• Restaurants
• 1 - 100 Employee

• Payroll & Benefits Manager

  • Apr 2021 - Present



Allscripts

• United States
• Software Development
• 700 & Above Employee

• Benefits Specialist

  • Jun 2020 - Mar 2021

  Raleigh, North Carolina, United States



LM Restaurants

• United States
• Restaurants
• 1 - 100 Employee

• HRIS Manager

  • Sep 2017 - Jun 2020

  Raleigh, North Carolina * Handle HRIS system support & administration as a subject matter expert, including day to day issue resolution and act as a key resource of HRIS * Administer Payroll for approximately 2200 employees across 3 states. * Oversee the maintenance of all HR Administration including employee records, personnel status updates, HR reports, terminations and new hiring * Ensure employee data is correctly entered into the company record keeping system and that all transactions are in legal… Show more * Handle HRIS system support & administration as a subject matter expert, including day to day issue resolution and act as a key resource of HRIS * Administer Payroll for approximately 2200 employees across 3 states. * Oversee the maintenance of all HR Administration including employee records, personnel status updates, HR reports, terminations and new hiring * Ensure employee data is correctly entered into the company record keeping system and that all transactions are in legal compliance * Oversee the employee files including but not limited to, general employment documents, I-9s, US immigration, benefits, disability as well as EEO tracking and reporting * Manage various employee benefits programs, such as group health, dental, vision, 401K, accident, life insurance and short/long term disability * Manage employee benefits enrollment, open enrollment, revision and terminations, and ensure all benefits information in HRIS database is current and accurate * Oversee Wage Garnishments and Child Support Notices

• HR/Payroll Team Lead

  • May 2016 - Aug 2017

  Raleigh-Durham, North Carolina Area *Maintain HRIS Netchex system and People Matter Applicant Tracking Tool *Oversee Payroll for over 2500 employees *Manage the insurance benefits for the eligible employees *Work on special projects *Conduct monthly workshops for our Managers in Training *Manage the unemployment process: research claims, prepare responses and participate in hearings *Provide administrative support to the Host office as well as over 25 store locations

• HR Specialist

  • Aug 2015 - May 2016

  Raleigh-Durham, North Carolina Area •Manage the unemployment process: research claims, prepare responses, and participate in hearings •Conduct New Hire Orientation for Home Office Support Team •Maintain HRIS: update the system to reflect organizational changes, terminate employees, assist employees with logging on and act as the first point of contact for troubleshooting questions •Manage electronic files: create a process for storing files electronically, research vendors to have current files uploaded and maintain… Show more •Manage the unemployment process: research claims, prepare responses, and participate in hearings •Conduct New Hire Orientation for Home Office Support Team •Maintain HRIS: update the system to reflect organizational changes, terminate employees, assist employees with logging on and act as the first point of contact for troubleshooting questions •Manage electronic files: create a process for storing files electronically, research vendors to have current files uploaded and maintain future files •Provide administrative support to the Host office as well as over 24 store locations •Work on special projects •Coordinate interviews for Talent Management Consultant



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Human Resources Supervisor

  • Aug 2014 - Aug 2015

  Raleigh-Durham, North Carolina Area * Support four warehouse sites with administering and communicating human resources policies, procedures and programs * Recruit, conduct interviews and provide orientation to the new hires. * Work on projects to streamline processes with other human resources professionalism * Provided support in functional areas of the human resources department, which included recruitment and employment, personnel records, employee and labor relations, job evaluation, compensation management… Show more * Support four warehouse sites with administering and communicating human resources policies, procedures and programs * Recruit, conduct interviews and provide orientation to the new hires. * Work on projects to streamline processes with other human resources professionalism * Provided support in functional areas of the human resources department, which included recruitment and employment, personnel records, employee and labor relations, job evaluation, compensation management, benefits administration, organization development and training. * Utilized the Oracle system for employee data and Automated Employment and EFX for new applicants, background checks and I-9’s. Show less



TBM Consulting Group

• HR/Account Specialist

  • Mar 2003 - Apr 2014

  Durham NC • Provided the communication and administration of the various US based benefits programs to include Medical, Dental, Flexible Spending and Health Reimbursement Accounts, Disability Plans, 401K and Employee Stock Ownership Plan. • Coordinated the recruiting and selection process to include candidate generation, resume screening, applicant travel planning through Sabre travel tool, applicant interviewing, processing background checks, and new hire on-boarding. • Processed new hire… Show more • Provided the communication and administration of the various US based benefits programs to include Medical, Dental, Flexible Spending and Health Reimbursement Accounts, Disability Plans, 401K and Employee Stock Ownership Plan. • Coordinated the recruiting and selection process to include candidate generation, resume screening, applicant travel planning through Sabre travel tool, applicant interviewing, processing background checks, and new hire on-boarding. • Processed new hire paperwork, and maintained employee files on the HR database. • Maintained and reconciled monthly the Corporate American Express Card program for over 70 employees in the US and Europe. • Provided expense report quality control for US and European employees on a daily basis using the Concur expense reporting online system and transferred to the Dynamics Accounting system. Significant Accomplishments Include:  Created an applicant data base to organize and manage incoming resumes in a format for hiring managers to access through a portal.  Identified the need, researched available resources, and implemented the Concur expense reporting system resulting in a 15% increase so that all American Express charges are captured in a data base.  Recommended, developed and implemented a new hire orientation program involving information and training in all elements of the business.  Researched and selected an insurance carrier to provide insurance to all US employees traveling overseas improving their personal security with this health care coverage.  Resolved numerous health care issues related to billing, physician referrals, and network providers giving employees greater confidence in plan administration.  Trained European accounting staff to reconcile the American Express statement with the employee expense report minimizing the number of errors on client invoices. Show less



Magellan Behavioral Health

• Retail Art Supplies
• 300 - 400 Employee

• Travel Supervisor

  • 2001 - 2003

  Responsibilities include: Acting as a resource for Travel Coordinators in areas pertaining to operations and client issues, on a daily basis. Assisting the Account Manager in the achievement and maintenance of corporate and business unit goals. Assuring the continuity of efficient , quality service to clients by supporting the operational workflow at the point of sale. Arranging and ticketing business/leisure travel for clients in over 6 states at a three-person onsite; utilize the… Show more Responsibilities include: Acting as a resource for Travel Coordinators in areas pertaining to operations and client issues, on a daily basis. Assisting the Account Manager in the achievement and maintenance of corporate and business unit goals. Assuring the continuity of efficient , quality service to clients by supporting the operational workflow at the point of sale. Arranging and ticketing business/leisure travel for clients in over 6 states at a three-person onsite; utilize the clients Get-There Online Booking tool; developing staff travel profiles; booking hotels, car rentals and limo reservations; meeting planning. Coordinated activities via phone, email or in person. Show less



ORC Macro International

• Travel Coordinator

  • 1999 - 2001

  Responsibilities include: Arranging and ticketing business/government travel (domestic and extensive international) for clients in over 9 states at a two-person onsite; developing staff travel profiles; booking hotels, car rentals and limo airport pick up reservations. Coordinated activities via phone, email or in person. Meeting Planner Responsibilities include: Locating suitable hotels and/or convention centers for conferences and meetings. Coordinated and managed 20-30 meetings… Show more Responsibilities include: Arranging and ticketing business/government travel (domestic and extensive international) for clients in over 9 states at a two-person onsite; developing staff travel profiles; booking hotels, car rentals and limo airport pick up reservations. Coordinated activities via phone, email or in person. Meeting Planner Responsibilities include: Locating suitable hotels and/or convention centers for conferences and meetings. Coordinated and managed 20-30 meetings per year. Primary liaison between my company and meeting facility. Program Administrator Responsibilities include: Managing the American Express Corporate Card Program; facilitated enrollments, cancellations, monitored, produced and provided detailed monthly reports. Show less



Lawyers Travel Service

• Travel Coordinator

  • 1998 - 1999

  Responsibilities include: Completing travel for a major law firm at a three-person onsite; Arranging domestic and international bookings as well as leisure travel for the lawyers based in Washington DC and Atlanta GA and their client base.



NationsBank (now Bank of America)

• Customer Service Manager

  • 1997 - 1998

  Charlotte NC Provided direct management to a staff of nine. Primary management duties included: Departmental budgeting and contingency planning, point of contact for critical customer issues, coaching/feedback development of direct reports. Conduct external and internal tours. Created procedures and documentation to streamline the process of foreign items. Member of the Diversity Steering Committee.



American Express Travel

• Travel Agent Supervisor

  • 1990 - 1996

  Durham, NC Managed an efficient operational team of 16 plus employees for the Corporate Business Travel Center. Negotiated corporate airfares, hotels and car rentals. Trouble shooting. Meeting facilitation. Recognized by Travel Counselors as “Star” Manager.